Finance Department | Page 9

When we arrived we were met outside by Dave Bailey. He was extremely nice and showed us our perfect car right away. Thank you Dave! His service to me continued the next day with a phone call asking m He was extremely nice and showed us our perfect car right away. Thank you Dave! His service to me continued the next day with a phone call asking me if I needed any more help in setting up my car.. and then He said call him anytime for help.. I love my new 2024 Sport Crosstrek. More

Report | Print

Fair and transparent pricing Beat competition Easy to work with Would recommend is you’re looking for Subaru work with Would recommend is you’re looking for Subaru More

Report | Print

Just purchased our 2nd Subaru Crosstrek. .. Mark makes the transaction quick and smooth. No games and no hassle when working the numbers between trade in to new purchase. Highly recommend... .. Mark makes the transaction quick and smooth. No games and no hassle when working the numbers between trade in to new purchase. Highly recommend... This is the better way to purchase a new car... and Yes... I drove a Subaru and I bought a Subaru... (Twice) More

Report | Print

I bought a 2008 Toyota Prius. I was shopping for my elderly mom online because I live 1k miles away from her. I saw the dealership reviews and thought they'd be a safer pick than I was shopping for my elderly mom online because I live 1k miles away from her. I saw the dealership reviews and thought they'd be a safer pick than a less reputable dealership. That proved spot-on. I was communicating entirely by email/text/phone with multiple dealerships simultaneously, but only Tim & Subaru of Jacksonville were responsive, informative and followed through with my requests. One dealership didn't get back to me until after the vehicle from Subaru was delivered by Tim. I texted, them back "sorry, you were too slow. I've already bought a Prius and it's been delivered." During the process of vetting out the vehicle, Tim offered to take a video of the vehicle (without me asking for it). He highlighted any damage (minor scratches/dents) transparently. They updated paperwork multiple times due to me having a detail wrong or outdated. Tim remained patient. Communication was consistently responsive, respectful and clear. Follow-through was thorough. The vehicle was used, priced aggressively and yet they still sunk at least 20% of my purchase price into repairs/maintenance to make it up to their standard. While driving quite a distance, a check engine light came on. Tim returned, fixed it, and reattempted delivery. It was something that would only come on if you're putting many miles on at once and warming up the engine, so I don't think anything was being hidden. He immediately communicated and had the Subaru mechanics fix it same day. (It's a 2008 so I am realistic, even with a Toyota, problems will happen with a 15 year old car). Upon delivering the vehicle to my elderly mother (about 100 miles away), a thorough explanation on how to use the Prius was provided by Tim. My mom appreciated his help. She confirmed the condition of the car was good. She's been driving it for a couple of days now, and no mechanical problems exist. Overall, I'd give them an A+. Furthermore, I was stunned to see the lack of interest/response from competitors. Only 1 Toyota dealership out of 8 that I contacted got back to me. And that was the one that was so slow, uninformative and not respectful that I told it to them straight - snooze you lose. Use this dealership. More

Report | Print

Excellent experience, Ray Powdrell was wonderful and professional. Waited patiently, didn’t pressure me, and answered all my questions. Ovideo in the finance department was also very professional and co professional. Waited patiently, didn’t pressure me, and answered all my questions. Ovideo in the finance department was also very professional and courteous. Highly recommend stopping by and seeing how these folks can help you out! More

Report | Print

Ray Powdrell is very knowledgeable and was very patient with all my questions. He wasn't pushy and he made the process of buying a car very easy for me. I greatly appreciate the large selection of cars at with all my questions. He wasn't pushy and he made the process of buying a car very easy for me. I greatly appreciate the large selection of cars at their dealership and the help of all of those people that I spoke with through text and regular phone calls. Alice was also very helpful and was very quick to assist during my initial contact with the dealership. I would highly recommend this dealership to anyone and everyone. Thank you! More

Report | Print

Ask for Juan Hernandez in sales and AJ in finance. You will not be disappointed. Make sure you ask AJ for the extended warranty, it pays itself if you are planning to keep your new or used car/suv You will not be disappointed. Make sure you ask AJ for the extended warranty, it pays itself if you are planning to keep your new or used car/suv More

Report | Print

Very professional and courteous! Reasonable and non pressuring. Giving the extra effort to accommodate the customer. Reasonable and non pressuring. Giving the extra effort to accommodate the customer. More

Report | Print

Awesome people and easy process. Would highly recommend Subaru and this dealership. Mark Ogden was wonderful through the whole process. Would highly recommend Subaru and this dealership. Mark Ogden was wonderful through the whole process. More

Report | Print

This is our second new Subaru from Subaru of Jacksonville. Jerry Johnson assisted us both times. He is honest, knowledgeable and WILL GO ABOVE AND BEYOND to assist during and after your purchase Jacksonville. Jerry Johnson assisted us both times. He is honest, knowledgeable and WILL GO ABOVE AND BEYOND to assist during and after your purchase. I totally trust and respect him!!! More

Report | Print