Francisco Gonzalez Bastidas

Well after all these service visits I am finally able to give you a better rating, it took forever but your getting better !! You could of gotten 5 stars on this visit but you dropped the ball when my truck give you a better rating, it took forever but your getting better !! You could of gotten 5 stars on this visit but you dropped the ball when my truck was done. My appointment was for 9:45am and my truck was done I want to say by 10:00am and back out the finish line but once again not thinking about the customer, between them having some sort of meeting in the office of the person that wrote up my work order plus the fact the tech that did the work turned in the wrong paper work on my truck, so I physically didn't get in and leave till 10:20am !!!! Well you guys almost lived up to all your dealer hype, you know I should get three free oil and rotation changes just for the migraine you guys give me !!! Well let's see what happens next visit, maybe just maybe you will out perform my expectations !! More

Report | Print

My Oil change Service was quick and complete. Great communication from the service live advisor. Great communication from the service live advisor. More

Report | Print

Your very good at every detail Nicco was an excellent salesman he helped us with anything and everything we needed. salesman he helped us with anything and everything we needed. More

by gina.escalera74 Verified Customer Verified Customer

Report | Print

They are very professional and very helpful I will continue doing business with them thank you GOD BLESS YOU continue doing business with them thank you GOD BLESS YOU More

Report | Print

Very nice people dannial little was out standing, help me move tools from old truck to new one, thanks again. move tools from old truck to new one, thanks again. More

by lrm327 Verified Customer Verified Customer

Report | Print

Sales staff and Finance were good to work with. The exception being my paperwork says 4 miles and when I looked at the odometer myself the next day it was 508. We only had driven 23 of those miles The exception being my paperwork says 4 miles and when I looked at the odometer myself the next day it was 508. We only had driven 23 of those miles. Not happy with service dept. More

by jlp4 Verified Customer Verified Customer

Report | Print

Ferman Chevrolet - Tampa in Brandon and Ferman Collision Centers (they blocked me to remove their tag) please tell me what is going on with my truck. It was dropped off at the Collision Center on July 11th Centers (they blocked me to remove their tag) please tell me what is going on with my truck. It was dropped off at the Collision Center on July 11th 2024 for a job I was told would take 1.5-2 months. The truck has gone back and forth between the Collision Center and the dealership for mechanical work. Communication is horrible at best. I can't get a straight answer from anyone as to when my truck will be done or where it stands. The new bed showed up at the end of July and then the day after Christmas I get an email stating the wrong bed was put on my truck. I was told by the Collision manager that the correct bed was there Jan 17th and truck would hopefully be ready by the 24th. Service writer then tells me on the 21st my bed was delivered and they were checking it in. So which is it? I had to call today about 12 times to finally get to talk to someone about my truck. I was told my truck was with the mechanic to make sure nothing else was needed after the bed was completed. I was also told they were going to get started prepping the bed... It's been there over a week and nothing has been done??? They said give them another week and a half and hopefully it will be done. Also, I've tracked my truck all month via the Chevrolet app and it has not moved from the parking lot on Crater Lane. Ferman likes to post all the good reviews they get, let's see you share this one. We are quickly coming up on 7 months that you've had my truck. 7 MONTHS. That's 7 months of making payments, making insurance payments, making Onstar payments, all for a truck I can't even see.....xxx are we doing? I've reached out to WFLA Shannon Behnken to hopefully make this known to the public. This is getting ridiculous. GM Customer Service is proving to be about as helpful as an ice scraper in Miami. I would not recommend this place at all. More

Report | Print

Francisco was very helpful and courteous so thankful as my time going to Ferman as been great . my time going to Ferman as been great . More

Report | Print

Easy to schedule my cars maintenance and they were pretty quick to change my oil. quick to change my oil. More

by marcoswaissmann Verified Customer Verified Customer

Report | Print

Appointment was for 3:45 they took my truck in at 4:15 which wasn't to bad for dealer service. I asked that they don't put the service sticker on the windshield that I place the sticker between the courte which wasn't to bad for dealer service. I asked that they don't put the service sticker on the windshield that I place the sticker between the courtesy lights, that didn't happen, they put it on the windshield anyway !! When my pick up was done, after I paid with my debit card because paying with cash seemed to cause a hassle, I walked over to get in truck and noticed that I had more finger and hand prints on my truck then the new oil filter they put on !! Like hello, you get a truck in for an oil change and you don't notice it's as shinny as a new paint job so let me put hand prints ALL OVER THE the fender and the hood !! The over all experience was OK, but just OK, your service department should be excellent not OK !! You represent the back bone of General Motors, your not jiffy lube, every service that comes in no matter how simple should be treated with the utmost service concern and care !! I understand help is hard to find but your people need to go back to old school service ways and they need to out perform every other service place out there and go back to making the customer feel like there business matters and that it is not taken for granted just because your a dealer, yes my truck was serviced, did I feel like it mattered that I had it done there, no it didn't, I felt like you were doing me the favor instead of me giving you my service. You guys are OK, but if it was me in charge, every single employee of mine, every morning, would get a positive we are going to be excellent today and not just OK speech and I want to see customers face glow with being serviced above and beyond just OK no matter what service they came in for !!! If being just OK is fine with you then disregard this survey, if your troubled by it then I suggest you lite a fire under your employees xxx !! Have a good day..... More

Report | Print