Gavin Fano
Gavin Fano at Klaben Ford Lincoln

Gavin Fano | Page 17

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
185 Reviews

Dealership Experience

3 yrs, 2 mos

Industry Experience

9 yrs

Languages Spoken

English English

5.0

185 Reviews

Write a Review

185 Reviews of Gavin Fano

March 15, 2024

Dealership Rating
Employee Rating

Gavin did a great job. He answered all my questions, and they had my car finished faster than anticipated. Great job Klaben! I would recommend Klaben to anyone interested i More

by sherri
Service Price Transparency
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Recommend Dealer
Yes

March 13, 2024

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I got to appt and no one was available to check me in and I had to wait several minutes for someone to acknowledge me. When I picked up my car once again no one was available and had to wait a while to get More

by Todson
Service Price Transparency
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Recommend Dealer
Yes
Mar 14, 2024

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest and candid feedback from your recent visit. We use this to reflect on and better realize the level at which we are serving our guests. We clearly let you down in providing the level of service you deserve. Your description of the events when arriving at the dealership and during the check out process are both embarrassing and frustrating. I enjoyed having the opportunity to speak with you on the phone gain additional insight. Your kind words for Mona were appreciated and shared. As we discussed, this should not happen no matter how busy things are when customers arrive. It is my responsibility to take your concerns back to the team and internally address them through coaching and counselling. All of this is done in an effort to continuously improve our ability to provide our customers with an outstanding experience. We look forward to the opportunity to restore your confidence in our customer first culture. Thank you again for your feedback. I and the entire Klaben team remain at your service. Tom Alcorn – talcorn@klaben.com

March 12, 2024

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Gavin Fano, the service writer was very helpful and explained the repairs and was constantly keeping me updated. He quickly found me a rental car and I was in it within 20 minutes of dropping my vehicl More

by DNelson
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Recommend Dealer
Yes

March 11, 2024

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I am very happy with Sean and Gavin they go out of their way to help me with my issues on my Edge More

by louis.vargo1
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Recommend Dealer
Yes

Other Employees Tagged: Sean Bradford

March 09, 2024

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Very friendly and professional staff in the service department. I would recommend Klaben to all my friends More

by greg scharver
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Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram, Anthony Thurman Jr

March 06, 2024

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i’ve been going here for about 5 years and have leased 3 cars through this Klaben and i always recommend them. Super easy and amazing service and Gavin did my recent The Works service and was great More

by Courtney
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Recommend Dealer
Yes

February 23, 2024

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The best Ford dealership I have ever dealt with ! Staff and service is top notch ! More

by exceltoss
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Recommend Dealer
Yes

February 20, 2024

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He was so easy to talk to and so pleasant. I was very happy with the customer care. More

by MC
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Recommend Dealer
Yes

February 15, 2024

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Mr. Bradford was very helpful with explaining a bill that I had. He was very professional and took the time needed and made sure that I was happy with the service provided. Mr. Bradford cares about service More

by rnstowohio
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Recommend Dealer
Yes

Other Employees Tagged: Sean Bradford

February 09, 2024

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Klaben Ford Lincoln attentively addressed my request and promptly resolved the issue with my vehicle, and they took very good care of it. More

by Nash Benton
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Recommend Dealer
Yes

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