Gavin Fano
Gavin Fano at Klaben Ford Lincoln

Gavin Fano | Page 8

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
184 Reviews

Dealership Experience

3 yrs, 2 mos

Industry Experience

9 yrs

Languages Spoken

English English

5.0

184 Reviews

Write a Review

184 Reviews of Gavin Fano

July 24, 2025

Dealership Rating
Employee Rating

We bought are car from Tim 5 years ago. The experience was so good that when it was time to buy another vehicle, we drove past 4 other Ford dealerships to see Tim and the team at Klaben. T More

by toconnell1020
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Sterling, Jennifer Bowen

July 14, 2025

Dealership Rating
Employee Rating

Thank you speed of service. My car needed a service immediately and I had to get work, the people at Ford were very accommodating and finished the job in a timely manner. Than More

by SMB63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 03, 2025

Dealership Rating
Employee Rating

What a great idea to have a mobile unit that comes right to my house. Tucker was my technician and he did a very good job. Explained everything and answered several of my questions. I was very pleased wit More

by LCHOCOLATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 02, 2025

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Gavin was very informative and helpful. I would recommend this service department. Everything was as promised. More

by tattaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 30, 2025

Dealership Rating
Employee Rating

Had my car for 45 days. When they finally had a senior tech work on it, he found the problem and got it fixed. Should of had him working on the car a lot sooner. More

by thegorefamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Alcorn

Jun 30, 2025

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback. We put a great deal of value on all of this from our guests and share it with our entire team. This allows us to reflect on our level of performance in serving our customers and utilize it internally for coaching, counselling, and celebrating. After reading your comments it was clear we let you down in resolving your repair concerns in a timely fashion and communicating effectively. I apologize for the inconvenience created as a result. No excuses. It was a pleasure meeting you over the phone and I appreciate your time in sharing additional insight and the kind words for Gavin and our team. As discussed, we look forward to servicing you in the future and making this visit up to you and fully restoring your confidence in us. Thank you again for your honest feedback. I and the entire Klaben team remain at your service. Tom Alcorn – talcorn@klaben.com

June 23, 2025

Dealership Rating
Employee Rating

Great place and great people. Highly recommend to anyone. The always go above and beyond to help their customers. More

by WRIGHTTHOMAS2369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 23, 2025

Dealership Rating
Employee Rating

Great job, appreciate making the service easy for me! Great communication! Thank you so much! More

by jgrubbs3
Service Price Transparency
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Recommend Dealer
Yes

June 11, 2025

Dealership Rating
Employee Rating

Very professional encounter from the time of pickup to delivery. All issues addressed and happy I can use the high voltage batteries again. Thanks More

by rsmith450
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

June 03, 2025

Dealership Rating
Employee Rating

I would like to thank Gavin Fano and Sean Bradford for the great service they provided in taking care of my Edge looking forward to leasing a Explorer in the next three months keep up the great service an More

by lvargo0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Bradford

June 03, 2025

Dealership Rating
Employee Rating

The pump asy probably cost the dealership less the $200 and was sold to me for $328, I feel this was to much profit for this part. Would i recommend the service dept is a maybe. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2025

Klaben Ford Lincoln responded

Paul, Thank you so much for taking the time to provide your honest and candid feedback on your recent experience at our service facility. We ask for this through many different venues as we are looking for the honest feedback that tells us what our customers experience when they interact with members of the Klaben team. After reading your comments regarding services performed it was clear we failed in clearly communicating and making sure you were comfortable with all aspects of pricing and estimating. We let you down, No excuses. It was a pleasure meeting you over the phone and having the opportunity to bring light to your concerns as well as gain additional insight. As we discussed our pricing is set up to ensure quality, fair, competitive, and consistent pricing based on what type of maintenance or repair work is being performed and completed. Thank you again for your feedback and allowing us the opportunity to restore your confidence in us. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

Jun 04, 2025

Paul responded

Sean contacted me immediately and explained the parts guarantee, he made sure I was totally satisfied so kudos to Sean and Klaben:)

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