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Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
394 Reviews
4.7

394 Reviews

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394 Reviews of Gus Alatorre

October 09, 2025

Dealership Rating
Employee Rating

Good work Kindly people fast service tank you. So much not weight to long that’s the important thing . More

by mbarrios58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 09, 2025

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

October 09, 2025

Dealership Rating
Employee Rating

Representative in service line not knowledgeable about battery warranty. I had to request a manager for assistance with warranty coverage. More

by Audrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: U.B. Dominguez

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Oct 09, 2025

Toyota of Lancaster responded

I'm sorry to hear you had a problem getting your questions answered about your battery's warranty, but I'm glad a manager was able to help you. Please reach out to us at (661) 952-2103 if you have any other questions or concerns.

October 03, 2025

Dealership Rating
Employee Rating

Oscar is a wonderful person great . . he is very intelligent an helpful thank you oscar More

by tanyaltyau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Annie Vodegel

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Oct 06, 2025

Toyota of Lancaster responded

Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that [Team Member’s Name] provided you with outstanding service. Oscar Garcia consistently goes above and beyond to ensure our customers have a positive experience, and your feedback is a great affirmation of their hard work.

October 01, 2025

Dealership Rating
Employee Rating

It's a good center and everyone is working together. He doesn't need an evaluation because he is his own evaluator. I love this place and the people who work there. Thank you all. More

by Samer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Annie Vodegel

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Oct 06, 2025

Toyota of Lancaster responded

Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.

September 29, 2025

Dealership Rating
Employee Rating

Average at best. It’s just like every other service center, too expensive and takes too long. More

by p_counts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

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Sep 29, 2025

Toyota of Lancaster responded

Thank you for taking the time to share your experience. We're currently making adjustments to improve our customer's wait time. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time.

September 23, 2025

Dealership Rating
Employee Rating

Excellent and fast customer service. Would recommend them. Glad I picked Toyota I love my car More

by jeanette.ramos93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Annie Vodegel, Jeff Calero

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Sep 23, 2025

Toyota of Lancaster responded

Thank you for sharing your positive experience. We’re delighted to hear that you’re satisfied with the quality of the product. Our team works hard to ensure we deliver excellent customer service that exceeds customer expectations, and it’s rewarding to know we’ve succeeded.

September 20, 2025

Dealership Rating
Employee Rating

The service they provide is very courteous. They always explain the advantages of my car and the solutions. More

by Josefina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

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Sep 22, 2025

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

September 19, 2025

Dealership Rating
Employee Rating

Service rep was excellent. Did his best to see that things ŵere done to standard. Great customer service and attitude. I left satisfied. More

by COUNCILD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 22, 2025

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

September 17, 2025

Dealership Rating
Employee Rating

Buen servicio y eficiente. Son muy amables y trabajadores. Siempre regreso para el mantenimiento de mi carro. More

by German Loayza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Annie Vodegel

Report | Print
Sep 18, 2025

Toyota of Lancaster responded

Muchas gracias por tomarte el tiempo para dejarnos tus comentarios.

September 17, 2025

Dealership Rating
Employee Rating

Great service, but I am still waiting on there call for a representative to give me an appointment for my car fabric coming unglued. More

by vanessa.m.tobar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 18, 2025

Toyota of Lancaster responded

Thank you for taking the time to leave us a positive review. We are sorry to hear you are having issues with the car fabric. Please contact us at (661) 952-2103 so we can get an update for you regarding getting an appointment set up for you.

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