Gustavo Rodriguez

On January 14th, 2025, I brought my car to Vera Cadillac to have the front brakes repaired. My Service Advisor, Eric, stands out as the epitome of professionalism and exceptional customer care. He kept me i to have the front brakes repaired. My Service Advisor, Eric, stands out as the epitome of professionalism and exceptional customer care. He kept me informed with regular updates and responded promptly to my questions, making me feel truly valued as a customer. Importantly, Eric always treated me with respect and never made any assumptions based on my gender—something I greatly appreciate. As a customer, being met with respect and equality is important to me, regardless of a Service Advisor's automotive expertise. From the very first day I met Eric, he has consistently gone above and beyond to ensure his customers are happy and satisfied with their service experience. After the repair, my brakes function perfectly and my car runs smoothly. Knowing that my car received a safe and effective repair gives me peace of mind, and for that, I am grateful to Eric for his professionalism, clear communication, expertise, and dedication. His honest approach turned what could have been a stressful situation into a positive, reassuring experience. Thank you, Eric, for your outstanding service and for always going the extra mile. I also want to extend my gratitude to the entire team at Vera Cadillac for being the best dealership in town. More

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They are the Best Very sincere and will go out of there way to help your needs way to help your needs More

by melst95774 Verified Customer Verified Customer

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Alex helped me with a serious issue with my vehicle, but got me back on the road the service here is great 👍 got me back on the road the service here is great 👍 More

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Vera Cadillac is hands down the best dealership around. Their team consistently delivers exceptional professionalism and customer service, and my service advisor, Eric, is outstanding. Their team consistently delivers exceptional professionalism and customer service, and my service advisor, Eric, is outstanding. More

by fatima_abdu Verified Customer Verified Customer

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Eric is always on point and provides exceptional service. A 10 out of 10!!! Five Stars!!! A 10 out of 10!!! Five Stars!!! More

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Super easy and friendly. Been using this dealer since 2010. I moved 3 hours away and they are always helping me when I need a new car. Appreciate everyone Been using this dealer since 2010. I moved 3 hours away and they are always helping me when I need a new car. Appreciate everyone More

by ledward1245 Verified Customer Verified Customer

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I recently had my vehicle serviced at Vera Cadillac and was delighted with the experience. Mikey, the team’s attentive and polite professional, answered all my questions, kept me updated, and ensured effic was delighted with the experience. Mikey, the team’s attentive and polite professional, answered all my questions, kept me updated, and ensured efficient service. The welcoming atmosphere and top-notch customer service made me feel valued and confident in the quality of the service. Highly recommend Vera Cadillac for excellent service and a caring team! More

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Overall, my experience with the service department turned out to be positive. Although it took some time, in the end they made sure I was satisfied and I truly appreciate the effort. out to be positive. Although it took some time, in the end they made sure I was satisfied and I truly appreciate the effort. More

by Pieroballen Verified Customer Verified Customer

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I brought my GMC truck into the Service Department and Eric was my Service Advisor. Eric is excellent at communicating and following up with all my needs. My technician was Danny Alfonso who was superb an Eric was my Service Advisor. Eric is excellent at communicating and following up with all my needs. My technician was Danny Alfonso who was superb and is one of a kind. I also would like to commend Dan and Sam in the Express Department who are also excellent. My overall experience was great I will bring my vehicle back there again. More

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After visiting several dealerships i was impressed with the 1st contact, salesman Kamel Machado. He was very charismatic and friendly and made me feel right at home. After several visits and a no pressure the 1st contact, salesman Kamel Machado. He was very charismatic and friendly and made me feel right at home. After several visits and a no pressure approach, I decided to pull the trigger on the new 2026 Cadillac Vistiq. Also very happy w the service dept and their staff. Great dealership that I will be referring friends and family to. More

by jfromero Verified Customer Verified Customer

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