Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Hailee Politz
Hailee Politz at Toyota of Scranton

Hailee Politz

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

Contact Me
5.0
56 Reviews
5.0

56 Reviews

Write a Review

56 Reviews of Hailee Politz

December 05, 2025

Dealership Rating
Employee Rating

Hayley was the best…. She is so caring and efficient….Love talking with her.. she explains everything to me. More

by DZINTEL52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sierra Flynn

Report | Print
Dec 05, 2025

Toyota of Scranton responded

DZINTEL52, Thank you for sharing such kind words! We’re delighted to hear that Hailey provided caring, efficient service and took the time to explain everything clearly. She truly enjoys helping our guests, and your feedback will mean a lot to her. We appreciate you choosing Toyota of Scranton and look forward to seeing you again! Warm regards, ~The Service Team Toyota of Scranton

November 29, 2025

Dealership Rating
Employee Rating

Service went well. although it was extremely busy. We enjoyed the complimentary coffee and snacks in the cafe. Thanks again. We will see you soon! More

by MCR3040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Boyer, Ashyia Blakey

Report | Print
Nov 29, 2025

Toyota of Scranton responded

MCR3040, Thank you for taking the time to share your experience! Even on our busiest days, it means a lot to know your visit still went smoothly. We’re glad you were able to enjoy the complimentary coffee and snacks in the café while you waited — it’s one of our favorite perks, too. We truly appreciate you choosing Toyota of Scranton and look forward to seeing you again soon! Warm regards, ~The Service Team Toyota of Scranton

November 28, 2025

Dealership Rating
Employee Rating

Toyota of Scranton had the exact vehicle that I wanted when dealers near me were unable to get it. The purchasing experience was worth the trip, and my first service appointment was great too. More

by KS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicki Natiello

Report | Print
Nov 29, 2025

Toyota of Scranton responded

KS, Thank you so much for sharing this! We’re glad we were able to find the exact vehicle you were looking for when others couldn’t. It means a lot that you made the trip to work with us, and we’re thrilled to hear that your first service visit was just as positive. We truly appreciate you choosing Toyota of Scranton and look forward to being here for you every step of the way. Warm regards, ~The Toyota of Scranton Team

November 06, 2025

Dealership Rating
Employee Rating

The service, which was under warranty, was competed in a timely manner, and I was kept informed as to the process. Additionally, the service representative was professional. More

by dorrson99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 07, 2025

Toyota of Scranton responded

dorrson99, Thank you for taking the time to share this! We’re glad to hear your warranty service was completed efficiently and that you felt well-informed throughout the process. Providing professional, clear communication is important to us, and we’re happy your experience reflected that. We appreciate you choosing Toyota of Scranton and look forward to assisting you again whenever you need us. Warm regards, The Service Team Toyota of Scranton

October 13, 2025

Dealership Rating
Employee Rating

All maintenance items are reviewed with me before any work is completed. There is no pressure to complete an item that is not critical. Haliee always does an excellent job with my maintenance on both of More

by CHADWICK_LANGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Burgess, Stephanie McNair, Jason Palmigiano

Report | Print
Oct 14, 2025

Toyota of Scranton responded

Hi Chadwick, Thank you for sharing your thoughtful feedback! We’re so glad to hear that Hailee continues to provide you with clear communication and no-pressure service. It’s great knowing you trust her to keep both of your Toyotas in excellent condition. We truly appreciate your loyalty and look forward to seeing you at your next visit! Warm regards, The Service Team Toyota of Scranton

September 10, 2025

Dealership Rating
Employee Rating

Hailee was excellent to work with. Great service every time and she is very good at explaining what needs to be done and what services could wait until later. More

by STEWARTJ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 10, 2025

Toyota of Scranton responded

STEWARTJO, Thank you for your kind words! We’re so glad to hear Hailee consistently provides excellent service and clear explanations — she’s a true pro at helping our guests feel informed and comfortable. We’ll be sure to share your feedback with her! Warm regards, The Service Team Toyota of Scranton

August 23, 2025

Dealership Rating
Employee Rating

When servicing my truck, I always wait. Hailee always keeps me informed as to the progress and approximate finish time. overall the wait time is reasonable and service is good. More

by epags1291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 25, 2025

Toyota of Scranton responded

epags1291, Thank you for your thoughtful feedback! We’re so glad to hear that Hailee keeps you updated throughout your visit and that the service team makes your wait time reasonable. We’ll be sure to share your kind words with her. We appreciate your continued trust in Toyota of Scranton and look forward to taking care of your truck again! Warm regards, The Service Team Toyota of Scranton

August 01, 2025

Dealership Rating
Employee Rating

Went in for a free tire rotation for my 2024 RAV 4 less than 18,000 miles and left with an estimate for 2100 dollars of work they said needed to be done on my car that I have had for 14 months . They sh More

by mahoney1134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Aug 01, 2025

Toyota of Scranton responded

mahoney1134, Thank you for sharing your feedback. We're very sorry to hear about your recent experience and understand how frustrating this must have been for you. Our goal is always to provide clear, honest recommendations based on each vehicle’s condition, but we never want our guests to feel overwhelmed or pressured. We’d appreciate the opportunity to review your visit and discuss the concerns in more detail. Please feel free to reach out to me directly at 570.702.8776, as we’d like to regain your trust and ensure your confidence in both your vehicle and our service. Regards, Mary Jo Preno VP of Guest Experience Toyota of Scranton

July 10, 2025

Dealership Rating
Employee Rating

Professional ,friendly people and good service. Best wishes for your and the company keep going More

by YESILOVEGOD27
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair, Kacie Greico, Tom Kirkpatrick, Kevin Morrow, David Grieco, james Brown, John Boyer, Jon Higgins , Alan Aimer

Report | Print
Jul 10, 2025

Toyota of Scranton responded

YESILOVEGOD27, Thank you for the wonderful feedback! We're happy to hear you experienced professional, friendly service during your visit. Your kind words and well wishes mean a lot to our team. We look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

July 02, 2025

Dealership Rating
Employee Rating

The dealership is great and I'm always pleased with the service. What's annoying is the 15-word minimum on this review. More

by bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 03, 2025

Toyota of Scranton responded

bill, Thank you for the great feedback—and for sticking with us through the 15-word minimum! We're happy to hear you're always pleased with the service and truly appreciate your continued support! Warm regards, The Service Team Toyota of Scranton

1
2
...
6

Dealership Inventory (288 Vehicles)

used 2024 Toyota RAV4 car, priced at $27,999
2024 Toyota RAV4
used
N/A exterior
8-Speed Automatic
AWD
$27,999
View Details
new 2025 Toyota RAV4 car, priced at $37,022
2025 Toyota RAV4
new
Red exterior
8-Speed Automatic
AWD
$37,022
View Details
used 2015 Lexus RC car, priced at $17,229
2015 Lexus RC
used
N/A exterior
6-Speed Automatic
AWD
$17,229
View Details
new 2025 Toyota RAV4 car, priced at $35,871
2025 Toyota RAV4
new
Gray exterior
8-Speed Automatic
AWD
$35,871
View Details
used 2017 Honda CR-V car, priced at $16,733
2017 Honda CR-V
used
N/A exterior
CVT
AWD
$16,733
View Details
used 2017 MINI Cooper S car, priced at $15,899
2017 MINI Cooper S
used
Black exterior
7-Speed Automatic
FWD
$15,899
View Details
View All Inventory