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Heather Cullen
1,162 Reviews
Dealership Experience
12 yrs
Industry Experience
20 yrs, 4 mos
Languages Spoken
English
1,162 Reviews
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1162 Reviews of Heather Cullen
September 04, 2025
Heather and the service department were outstanding. As soon as I pulled into the service area Heather met me and turned my paperwork over to a technician to have my running boards installed on my 2025 As soon as I pulled into the service area Heather met me and turned my paperwork over to a technician to have my running boards installed on my 2025 Ridgeline. Heather came and got me when the job was finished had me inspect the work and I was on my way in a very short time, the Ridgeline was also washed before I left. I highly recommend Lou Sobh service dept. More
by mlb9949
Verified Customer
August 31, 2025
Heather is a very professional person and she knows cars. Excellent customer service and I will continue to bring my vehicle to her for repairs and service. Excellent customer service and I will continue to bring my vehicle to her for repairs and service. More
by shekhar.gosai
Other Employees Tagged: Reza Moshiri, David Wikle, Jimmy Harris, Ryan Esloon, Adam Gurreri, Barry Leake, Aquila Ukama, Stephanie Love
August 29, 2025
Heather Cullen is great! She is friendly, courteous and professional. Heather stayed on top of my service, ensuring everything was done well, and kept me informed on every de She is friendly, courteous and professional. Heather stayed on top of my service, ensuring everything was done well, and kept me informed on every detail. She deserves a raise!! More
by raperhac
Other Employees Tagged: Talin Coester
August 29, 2025
Top notch service! We felt welcomed and knew our vehicle was in great hands. We highly recommend this dealership We felt welcomed and knew our vehicle was in great hands. We highly recommend this dealership More
by agpaucar
Other Employees Tagged: Reza Moshiri, David Wikle, Barry Leake
August 28, 2025
Heather was AMAZING! Her stellar customer service began when I called with several questions regarding how to approach using an extended warranty that we had purchased o Her stellar customer service began when I called with several questions regarding how to approach using an extended warranty that we had purchased on my son's Honda. She explained it to me quickly and let me know that Honda dealt with the insurance company frequently and they would do all of communication with them. What a relief! She kept us apprised on the car's status, the inspection, the needed repairs, the expected cost and the repair process the entire time. She truly knows what customer service is. Thanks Heather! More
by missyjas
August 25, 2025
Great experience from top to bottom. Heather even remembered me the next day when I came back to parts department to pick up items I ordered while having my car serviced. She approached Heather even remembered me the next day when I came back to parts department to pick up items I ordered while having my car serviced. She approached me to make sure I did not have issues with my service from the day before. This was my first visit to Lou Sobh since purchasing my used Honda. Everyone from the service manager , David Wikle , to the entire staff was very accommodating to myself and my dog. They even got water and treats for my pup. Great staff, great experience! More
by elkins_g
Other Employees Tagged: David Wikle
August 21, 2025
I had a great experience with Heather at Lou Sobh. I was in and out in an hour, got regular updates and service was efficient and friendly. I couldn’t be happier with my experience! I was in and out in an hour, got regular updates and service was efficient and friendly. I couldn’t be happier with my experience! More
by turbofamily5
August 19, 2025
I always have terrific service at Lou Sobh! I’ve bought my last 4 vehicles there and intent to continue buying from them! Barry Leake assisted me this time in service due to advisor being off t I’ve bought my last 4 vehicles there and intent to continue buying from them! Barry Leake assisted me this time in service due to advisor being off that day. He did a great job and made the process seamless! More
by heatherdavis417
Other Employees Tagged: Nick Staehling, Barry Leake
August 18, 2025
service was completed in the time I was promised. Staff is very professional and friendly every time. Staff is very professional and friendly every time. More
by swikle
Other Employees Tagged: David Wikle, Ryan Esloon
August 15, 2025
After being turned down for a recall that wasn't scheduled at another dealership, I called and Heather asked how she could help. She asked about what recall said no parts required come in. When I re scheduled at another dealership, I called and Heather asked how she could help. She asked about what recall said no parts required come in. When I registered with her, she welcomed me on my first visit showed me the waiting room, helped with me understand the coffee machine and showed me the restroom location. I appreciated the car wash, speedy service and the thank you for visiting Lou Sobh Honda More
by Larry
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