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Heather Cullen
1,183 Reviews
I have been with Honda and Acura dealers for over 20 years and love helping people and building relationships with guests. The last thing people want is a stressor over a vehicle, and it is always nice to help make a negative situation, turn into a positive interaction.
Read moreDealership Experience
12 yrs, 7 mos
Industry Experience
20 yrs, 11 mos
Languages Spoken
English
1,183 Reviews
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1183 Reviews of Heather Cullen
August 28, 2025
Heather was AMAZING! Her stellar customer service began when I called with several questions regarding how to approach using an extended warranty that we had purchased o Her stellar customer service began when I called with several questions regarding how to approach using an extended warranty that we had purchased on my son's Honda. She explained it to me quickly and let me know that Honda dealt with the insurance company frequently and they would do all of communication with them. What a relief! She kept us apprised on the car's status, the inspection, the needed repairs, the expected cost and the repair process the entire time. She truly knows what customer service is. Thanks Heather! More
by missyjas
Verified Customer
August 25, 2025
Great experience from top to bottom. Heather even remembered me the next day when I came back to parts department to pick up items I ordered while having my car serviced. She approached Heather even remembered me the next day when I came back to parts department to pick up items I ordered while having my car serviced. She approached me to make sure I did not have issues with my service from the day before. This was my first visit to Lou Sobh since purchasing my used Honda. Everyone from the service manager , David Wikle , to the entire staff was very accommodating to myself and my dog. They even got water and treats for my pup. Great staff, great experience! More
by elkins_g
Other Employees Tagged: David Wikle
August 21, 2025
I had a great experience with Heather at Lou Sobh. I was in and out in an hour, got regular updates and service was efficient and friendly. I couldn’t be happier with my experience! I was in and out in an hour, got regular updates and service was efficient and friendly. I couldn’t be happier with my experience! More
by turbofamily5
August 19, 2025
I always have terrific service at Lou Sobh! I’ve bought my last 4 vehicles there and intent to continue buying from them! Barry Leake assisted me this time in service due to advisor being off t I’ve bought my last 4 vehicles there and intent to continue buying from them! Barry Leake assisted me this time in service due to advisor being off that day. He did a great job and made the process seamless! More
by heatherdavis417
Other Employees Tagged: Barry Leake , Nick Staehling
August 15, 2025
After being turned down for a recall that wasn't scheduled at another dealership, I called and Heather asked how she could help. She asked about what recall said no parts required come in. When I re scheduled at another dealership, I called and Heather asked how she could help. She asked about what recall said no parts required come in. When I registered with her, she welcomed me on my first visit showed me the waiting room, helped with me understand the coffee machine and showed me the restroom location. I appreciated the car wash, speedy service and the thank you for visiting Lou Sobh Honda More
by Larry
August 07, 2025
Overall has been good but this time they told me I needed rear brakes and that would fix the problem. It did not. Then they said for another $1500 we can really fix it. I declined the additional service and rear brakes and that would fix the problem. It did not. Then they said for another $1500 we can really fix it. I declined the additional service and left unhappy More
by jlis0
Other Employees Tagged: Rashed Khan
August 06, 2025
David, Talin, and Heather are top notch and go above and beyond to provide excellent customer service. Their expertise is so valuable to me as a customer. They are the best in the business and I am grateful beyond to provide excellent customer service. Their expertise is so valuable to me as a customer. They are the best in the business and I am grateful for their service. More
by agpaucar
Other Employees Tagged: David Wikle , Talin
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