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Heather Cullen
1,190 Reviews
I have been with Honda and Acura dealers for over 20 years and love helping people and building relationships with guests. The last thing people want is a stressor over a vehicle, and it is always nice to help make a negative situation, turn into a positive interaction.
Read moreDealership Experience
12 yrs, 9 mos
Industry Experience
21 yrs, 1 mo
Languages Spoken
English
1,190 Reviews
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1190 Reviews of Heather Cullen
September 26, 2025
Everyone was nice and polite, very unusual in service at a dealership. Didn't have a chance to price check work done though. a dealership. Didn't have a chance to price check work done though. More
by mbmurray01
Verified CustomerOther Employees Tagged: James Nasser , Receptionist = 4 stars
September 04, 2025
Heather and the service department were outstanding. As soon as I pulled into the service area Heather met me and turned my paperwork over to a technician to have my running boards installed on my 2025 As soon as I pulled into the service area Heather met me and turned my paperwork over to a technician to have my running boards installed on my 2025 Ridgeline. Heather came and got me when the job was finished had me inspect the work and I was on my way in a very short time, the Ridgeline was also washed before I left. I highly recommend Lou Sobh service dept. More
by mlb9949
August 31, 2025
Heather is a very professional person and she knows cars. Excellent customer service and I will continue to bring my vehicle to her for repairs and service. Excellent customer service and I will continue to bring my vehicle to her for repairs and service. More
by shekhar.gosai
Other Employees Tagged: Reza Moshiri, David Wikle, Ryan Esloon, Adam Gurreri, Barry Leake, Aquila Ukama, Stephanie Love , Jimmy Harris
August 29, 2025
Heather Cullen is great! She is friendly, courteous and professional. Heather stayed on top of my service, ensuring everything was done well, and kept me informed on every de She is friendly, courteous and professional. Heather stayed on top of my service, ensuring everything was done well, and kept me informed on every detail. She deserves a raise!! More
by raperhac
Other Employees Tagged: Talin Coester
August 28, 2025
Heather was AMAZING! Her stellar customer service began when I called with several questions regarding how to approach using an extended warranty that we had purchased o Her stellar customer service began when I called with several questions regarding how to approach using an extended warranty that we had purchased on my son's Honda. She explained it to me quickly and let me know that Honda dealt with the insurance company frequently and they would do all of communication with them. What a relief! She kept us apprised on the car's status, the inspection, the needed repairs, the expected cost and the repair process the entire time. She truly knows what customer service is. Thanks Heather! More
by missyjas
August 25, 2025
Great experience from top to bottom. Heather even remembered me the next day when I came back to parts department to pick up items I ordered while having my car serviced. She approached Heather even remembered me the next day when I came back to parts department to pick up items I ordered while having my car serviced. She approached me to make sure I did not have issues with my service from the day before. This was my first visit to Lou Sobh since purchasing my used Honda. Everyone from the service manager , David Wikle , to the entire staff was very accommodating to myself and my dog. They even got water and treats for my pup. Great staff, great experience! More
by elkins_g
Other Employees Tagged: David Wikle
August 21, 2025
I had a great experience with Heather at Lou Sobh. I was in and out in an hour, got regular updates and service was efficient and friendly. I couldn’t be happier with my experience! I was in and out in an hour, got regular updates and service was efficient and friendly. I couldn’t be happier with my experience! More
by turbofamily5
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