Isaiah Rodarte
Isaiah Rodarte at Big Star Cadillac

Isaiah Rodarte | Page 9

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.8
129 Reviews
4.8

129 Reviews

Write a Review

129 Reviews of Isaiah Rodarte

December 03, 2024

Dealership Rating
Employee Rating

My experience with the big star cadillac has been very pleasing. My service advisor Isaiah Rodarte keeps me well updated every step of the way with any repairs or questions I may have. Everyone at the dea More

by mrnsn1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jason Ramsland

Dec 04, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 29, 2024

Dealership Rating
Employee Rating

I was disappointed when I went to get service that I made appointment for and was disappointed about the service I received. But after talking to the service manager I was taken care of so I am thankful. More

by VERONICAGARRETT44
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 02, 2024

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your expereince is being shared with the service team as part of our commitment to continuous improvement.

November 24, 2024

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Tech failed to tighten the lugs on my back passenger tire almost causing me to wreck on the freeway. Unacceptable for the dealership to miss something that simple. More

by kimmykat1107
Service Price Transparency
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Recommend Dealer
No
Nov 25, 2024

Big Star Cadillac responded

Thank you for your review. We apologize for any inconvenience and yes, we certainly agree with you. Please reach out to me directly with your best contact information so that I may better address your concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

November 24, 2024

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Employee Rating

Mario sold us a car over a year ago and he has continued to be a great help. We recently dropped our car off for service and they wouldn’t call me back after leaving two messages but when he got to work, he More

by Mbarnett1221
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Paniagua

Nov 25, 2024

Big Star Cadillac responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience with my team. Of course, we are happy that Mario was able to get you taken care of. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

November 24, 2024

Dealership Rating
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Was very nice and very helpful. Even when they got the wrong part in he said he would make sure that the part would be correct. More

by PATTYG1954
Service Price Transparency
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Recommend Dealer
Yes
Nov 25, 2024

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words. Happy to hear all was strainghtened out.

November 19, 2024

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Great service (: Albert was very nice and understanding. I would highly recommend big star Cadillac to anyone More

by samanthavilla8888
Service Price Transparency
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Recommend Dealer
Yes
Nov 19, 2024

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

November 17, 2024

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Most amazing dealership in Houston. Every one is so helpful. They great you by name when I drive up. More

by BERNADETTE.SELLERS
Service Price Transparency
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Recommend Dealer
Yes
Nov 18, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

Nov 18, 2024

BERNADETTE.SELLERS responded

You all are welcome and Amazing

November 17, 2024

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Employee Rating

The service team was very professional and kept me about my progress. I always get great customer service More

by kevinsizelove
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark, Daniel Wood

Nov 18, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 13, 2024

Dealership Rating
Employee Rating

I like going there they have been nice and what is it about the website about cookies similar technologies More

by Pamela James
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 18, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 02, 2024

Dealership Rating
Employee Rating

these 2 guys I deal with when I go for service are the best Mr.daniel and Mr Isaiah I had a issue with my car right by the dealership I went in didn't have a appointment mr Daniel got me into a loaner car More

by Noble21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Wood

Nov 04, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

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