Isaiah Rodarte | Page 9

After having my vehicle for a month it was in the shop because of the check engine light coming on. My vehicle was returned to me in one day and in less than 24 hours, the light was back on. However, because of the check engine light coming on. My vehicle was returned to me in one day and in less than 24 hours, the light was back on. However, I would like to mention how absolutely AMAZING Brian was with the concierge service. His quality customer service, calming demeanor, and assurance the service department was capable of properly serving and diagnosing my car was the only reason I returned my vehicle to Big Start for a second opportunity! More

by kristydlee04 Verified Customer Verified Customer

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Always getting me in and out with no issues or problems very respectful and recommended to anyone needed help with there vehicle. very respectful and recommended to anyone needed help with there vehicle. More

by DRON_1234 Verified Customer Verified Customer

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Clean and friendly staff. Love the new look of the dealership . I got the service one would expect Love the new look of the dealership . I got the service one would expect More

by MARSDEN.PAMELA Verified Customer Verified Customer

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This was the shortest wait ever for my car to be serviced. The car is still showing me I need to change the oil and filter. Think the warnings were erased when work done previously! It's okay. I serviced. The car is still showing me I need to change the oil and filter. Think the warnings were erased when work done previously! It's okay. I can do that myself. Everyone always very pleasant at Big Star Cadillac. More

by CMSTELLER Verified Customer Verified Customer

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My experience with the big star cadillac has been very pleasing. My service advisor Isaiah Rodarte keeps me well updated every step of the way with any repairs or questions I may have. Everyone at the dea pleasing. My service advisor Isaiah Rodarte keeps me well updated every step of the way with any repairs or questions I may have. Everyone at the dealership, is very nice and welcoming. More

by mrnsn1 Verified Customer Verified Customer

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I was disappointed when I went to get service that I made appointment for and was disappointed about the service I received. But after talking to the service manager I was taken care of so I am thankful. appointment for and was disappointed about the service I received. But after talking to the service manager I was taken care of so I am thankful. More

by VERONICAGARRETT44 Verified Customer Verified Customer

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Tech failed to tighten the lugs on my back passenger tire almost causing me to wreck on the freeway. Unacceptable for the dealership to miss something that simple. almost causing me to wreck on the freeway. Unacceptable for the dealership to miss something that simple. More

by kimmykat1107 Verified Customer Verified Customer

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Mario sold us a car over a year ago and he has continued to be a great help. We recently dropped our car off for service and they wouldn’t call me back after leaving two messages but when he got to work, he to be a great help. We recently dropped our car off for service and they wouldn’t call me back after leaving two messages but when he got to work, he had them call me and got me a loaner car since service didn’t have any left. He knows what customer service is and goes above and beyond and I greatly appreciate him! More

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Was very nice and very helpful. Even when they got the wrong part in he said he would make sure that the part would be correct. Even when they got the wrong part in he said he would make sure that the part would be correct. More

by PATTYG1954 Verified Customer Verified Customer

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Great service (: Albert was very nice and understanding. I would highly recommend big star Cadillac to anyone I would highly recommend big star Cadillac to anyone More

by samanthavilla8888 Verified Customer Verified Customer

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