Jackie Mack | Page 2

I drove about an hour to order my new vehicle with Herlong Ford, but it was worth it. Ordering took a while because they are a small dealership in a small town and were slammed, but there was no pres Herlong Ford, but it was worth it. Ordering took a while because they are a small dealership in a small town and were slammed, but there was no pressure or skeevy sales tactics. Also, no addendum stickers (and at the time, no doc fee, but this has changed to a low one). When the time came for the F&I stuff, it was all very low pressure - no one tried to convince me I needed some warranty or plan that I didn't want. More like, "Do any of these interest you? No? Well, then just circle no." When I asked questions, the answers were straightforward - I never got the sense that anyone was trying to blow smoke. When the time came to trade in my old car, I got a fair price, not a lowballed price, right off the bat. On the minus side, I could have wish for a bit more frequent communication about the status of the order, even if it was "no change." And, the other thing I didn't like was that I ordered the car with no doc fee, but they instituted one about three months before my truck came in - I could have fought that, but decided not to since it was pretty low compared to some of the other dealerships in the state. In the end, it was a very pleasant transaction though if you like the big dealership vibe, I doubt this is the place for you. More

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The easiest car buying experience I have had in years. Fair and upfront pricing. Free tank of gas. the staff all were very nice and helpful. 10/10 Fair and upfront pricing. Free tank of gas. the staff all were very nice and helpful. 10/10 More

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our company has bought two trucks for the past two years and have been very satisfied with our experience and have been very satisfied with our experience More

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2024 Mustang GT purchase, June 2024- Jackie Mack, Cindy, Robert, and Meryl were wonderful to work with. They also went above and beyond especially when the SC tag website went down -no fault of their own bu Robert, and Meryl were wonderful to work with. They also went above and beyond especially when the SC tag website went down -no fault of their own but came up with a solution and got me on the road. I’m from out of state but will definitely look here first before purchasing my next car. More

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This dealer is awesome! Jackie Mack was a pleasure to deal with and everything was quick and easy. Great deal on the vehicle I purchased and it was as described(even better) Jackie Mack was a pleasure to deal with and everything was quick and easy. Great deal on the vehicle I purchased and it was as described(even better). Pricing was straight forward and no extra fees. Well worth the drive for a great used car and experience! More

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I couldn’t be happier with my experience at Herlong Ford! Jackie and staff were awesome and went above and beyond to get me in the Jeep Wrangler that I wanted! 10 out of 10 recommend! Jackie and staff were awesome and went above and beyond to get me in the Jeep Wrangler that I wanted! 10 out of 10 recommend! More

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I purchased a 1996 F-250 from Herlong Ford in Edgefield SC for about $12,000. I live in Virginia so I bought this truck sight unseen. According to the NADA, this price would mean the truck is in good, appr SC for about $12,000. I live in Virginia so I bought this truck sight unseen. According to the NADA, this price would mean the truck is in good, approaching excellent condition. It is not, this truck is in fair condition at best, Had I been there in person I would not have paid more than $8,000 for this truck. The sales person and customer service manager were super helpful, right up until the truck was delivered. Immediately upon delivery I noticed the truck had no backseat, someone had replaced the backseat with a big speaker box which was not shown in any of the pictures in the listing. I had specifically mentioned to the sales person on the phone I needed something with a backseat because I was planning to use this for family camping trips and such. I also immediately noticed the windshield wipers were completely worn out and the tires had less than 50% life left on them. I immediately tried to call the sales person but it took several days to get ahold of someone. After a week of arguing with them they agreed to send me a $200 check to help cover the costs of a new seat. It was better than nothing, but not near enough to cover the costs. Then, when I took the truck for the state safety inspection, it failed due to a brake light out, the reverse lights not working (at all) and the front brakes worn to the point of needing replacement. So, after paying 12 grand for a truck I can’t even legally drive in my state, this dealership tells me I’m on my own to fix it because I bought it “as is”. When buying an “as is” vehicle online, I had the understanding that it would at least be fully functional, especially for the price I paid. I only drove the truck twice since I got it, and they told me all those issues could have happened since it left there which is a ridiculous assertation. Especially when they claim they did a thorough inspection on it before they sold it. They seem helpful until they get your money, then you're completely on your own. Especially if you live out of state since they figure there is nothing you can do about them cheating you out of your hard earned money. The only reason they get 1 star is because zero stars is not an option. More

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great experience, everyone was so helpful and experienced. Price was right and trade-in was good. experienced. Price was right and trade-in was good. More

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9 minutes ago NEW I purchased a F350 truck from them and my sales rep told me it was a great truck. I live in Florida, so I was not able to test drive it and took her word when it got here. It had quite and my sales rep told me it was a great truck. I live in Florida, so I was not able to test drive it and took her word when it got here. It had quite a few issues hard shifting transmission major oil leak and had to replace rotors battery . I don’t think they test their used trucks before they sell them because all the issues with it I called my rep and told her all the issues and it was at a transmission shop but haven’t heard back if I would’ve been there and drove that truck I would have never bought it and I don’t usually leave reviews but it don’t look like they are going to make things right More

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Wes made this easy and quick. I didn’t even have to go to the dealership. Always get great service from Herlong Ford! I didn’t even have to go to the dealership. Always get great service from Herlong Ford! More

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