Jacob McNeely
Jacob McNeely at Universal Hyundai
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Jacob McNeely | Page 2

Hyundai Desk Manager

Universal Hyundai

12801 South Orange Blossom Trail,
Orlando, FL 32837

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4.2
137 Reviews
4.2

137 Reviews

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137 Reviews of Jacob McNeely

February 24, 2024

Dealership Rating
Employee Rating

Got a good discount from Costco, like the car. Had to go back because two boxes come in the trunk, a left and right The ones I got were both right. They exchanged one for a left. More

by ONESCIGUY
Recommend Dealer
Yes

Other Employees Tagged: Jacob McNeely

Feb 25, 2024

Universal Hyundai responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

February 17, 2024

Dealership Rating
Employee Rating

Terrible xxx sales Extremely attention trying to sale, but when I returned some days before with some questions about my leasing contract, I've met completely different people More

by anibaljunior69
Recommend Dealer
No

Other Employees Tagged: Jacob McNeely

Feb 19, 2024

Universal Hyundai responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gina Nava Reputation Manager gnava1@universalhyundai.com

January 23, 2024

Dealership Rating
Employee Rating

Terrible experience. I bought a lemon, and they will do nothing to help, still owe over 10,000 dollars which I will be paying 385.15 for the next two years for a car tha More

by sneyermarnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 24, 2024

Universal Hyundai responded

Marnie, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gina Nava Reputation Manager gnava1@universalhyundai.com

January 19, 2024

Dealership Rating
Employee Rating

Came in with a trade in to get a SUV, helped find the right model Santa Fe for us and got a fair deal on the trade in. More

by tylersmith485
Recommend Dealer
Yes

Other Employees Tagged: Jacob McNeely

Jan 19, 2024

Universal Hyundai responded

Tyler, Thanks for sharing about your experience with Universal Hyundai. Jacob and our team appreciate your business and hope to see you again soon! Congratulations on your new Santa Fe! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 17, 2024

Dealership Rating
Employee Rating

Trying contact for more than a week. My lease value is wrong in the website and every time that I call they transfer me for the account and no one answers me back. Even after I left a me More

by Maria2023florida
Recommend Dealer
No

Other Employees Tagged: Jacob McNeely

Jan 18, 2024

Universal Hyundai responded

We are sorry to hear about this, Maria, and would like to learn more. Please reach out to me directly if you'd be willing to discuss this further, or let me know that best way to contact you. We'd like to see what we can do to turn this situation around for you. Gina Nava Reputation Manager gnava1@universalhyundai.com

January 15, 2024

Dealership Rating
Employee Rating

It was fine. It was fine, and the people at the dealership were helpful with any questions that I had. More

by KHRIS.POWELL
Recommend Dealer
Yes

Other Employees Tagged: Jacob McNeely

Jan 16, 2024

Universal Hyundai responded

Thank you, Khris! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal Hyundai, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 14, 2024

Dealership Rating
Employee Rating

I was not instructed in what features the vehicle has, I drove my car 4 miles and the vehicle had 15 miles but when I pick it up it had 43 miles. When I received the contract I was charged $1180 in cleaning More

by ALEXISPARODI123
Recommend Dealer
No

Other Employees Tagged: Jacob McNeely

Jan 15, 2024

Universal Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gina Nava Reputation Manager gnava1@universalhyundai.com

December 10, 2023

Dealership Rating
Employee Rating

Jonathan was very knowledgeable and very kid. Deff felt comfortable with the sale with his guidance and wisdom More

by Adamhinton14
Recommend Dealer
Yes

Other Employees Tagged: Jacob McNeely

Dec 10, 2023

Universal Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 06, 2023

Dealership Rating
Employee Rating

Service was really great and people were willing to help every step of the way More

by m_burity21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 06, 2023

Universal Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Universal Hyundai are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 25, 2023

Dealership Rating
Employee Rating

Great service and friendly staff and very helpful in everything Raul was great I would recommend to look for him for best service More

by Shubham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raul Martinez

Nov 26, 2023

Universal Hyundai responded

Thanks for sharing about your experience with Universal Hyundai. Jacob, Raul, and our team appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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