James McDonald | Page 4

Excellent service. James was patient and worked diligently with me to get my car deal done. Highly recommend. James was patient and worked diligently with me to get my car deal done. Highly recommend. More

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Attentive and knowledgeable agent. Ensures that you understand the car and it’s functionality before and after sales. Ensures that you understand the car and it’s functionality before and after sales. More

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Edward was awesome. He kept me abreast on the status of my car. Even though he wasn’t feeling well, he pushed through his pain. He walked me around, showed me all the fe He kept me abreast on the status of my car. Even though he wasn’t feeling well, he pushed through his pain. He walked me around, showed me all the features on my vehicle. He gave me water and even offered me some of his grapes. I really enjoyed working with him. Because of Edward if ever and when ever I am asked my car, I am going to tell them if you are in the market for a Mercedes Benz, go to Mercedes Benz of Silver Springs and ask for Edward. More

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Take my advice, if you purchase a used Mercedes or any car from Silver Spring, make sure you have an outside inspection performed on that vehicle. My experience started out pretty even and went completel car from Silver Spring, make sure you have an outside inspection performed on that vehicle. My experience started out pretty even and went completely downhill. I cannot express my disappointment with my experience. To not be heard and then have your words twisted and insinuated I it had caused all four rotors to be rusted on a car I purchased in September, 2022. I reported my issues, I took my car in only to have it documented that they could not verify my complaint, which was the pulsation of my brakes. I then pay for an inspection only for them to document that, they test drove the vehicle and confirmed brake pulsation, visually inspected brakes and found significant rust on pad to rotor mating surfaces front and back off all FOUR rotors. Then when I stated this wasn't caused by me as I don't drive as much, it was being spun that I let the car sit and the rotors rusted. I then explained that I work remote 4 days every other week and didn't let the car sit, drove on weekends, etc. the tune changed to well you brought the car in September, never mind that I called the dealership (a few times), setup an appointment, received a loaner car, they checked but didn't see anything. When I challenged with the independent inspection Carlos Arias stated, but we did find anything and it passed inspection prior to the sale. Not once was there any indication or attempt to offer any customer service other than to point out that they didn't find anything. If you are willing to take that stance, you should have stated this in the beginning of the conversation. I will never purchase another Benz from this dealership nor refer anyone here. Thank goodness I didn't buy that maintenance package when I purchased my car. If your stance was going to be "we are not going to cover this" then say it and not try to make the customer the culprit, I would respect you more. I would give zero if I could. I do apologize for loses my temper and letting you push me that far. The best thing about my experience with my car purchase (this was my second at this dealership) was James McDonald. He was very nice and customer service oriented. I know, he's a salesman, however, It was a pleasure doing business with him. Goodbye!! More

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James was very knowledgeable and trustworthy. I highly recommend working with him. He has become our family sales person. I highly recommend working with him. He has become our family sales person. More

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James was great! Happy with our purchase. The car runs nice. Trustworthy and reliable services. Definitely recommend. Thank you! Happy with our purchase. The car runs nice. Trustworthy and reliable services. Definitely recommend. Thank you! More

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Mercedes Benz of Silver Spring MD is truly a World Class Dealership selling and Servicing World Class Automobiles!! Your complete satisfaction is the goal of everyone in the Dealership! From Tom Rodkey’s ex Dealership selling and Servicing World Class Automobiles!! Your complete satisfaction is the goal of everyone in the Dealership! From Tom Rodkey’s expert precision Service Department, my service representative Elio, James in Sales to Keith in management and Dorit in the Finance Department. Their passion and professionalism is displayed in their work!! The entire Dealership makes you feel at home and you are treated better than Family!! Mercedes Benz of Silver Spring MD is the Best!! Thanks Guys you put the fun back in the automotive experience!!! EB More

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Edward Moore was superb from our first conversation to the last document I signed. I told him recently out of all the years I’ve been buying cars I have never met a salesman as good as him. I definitely the last document I signed. I told him recently out of all the years I’ve been buying cars I have never met a salesman as good as him. I definitely plan to send him referrals. He’s now stuck with me Thanks Mr. Moore, you are simply the best. I appreciate you so much!! More

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He was amazing and on point with the sales. Thank you Edward for the help Thank you Edward for the help More

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He is really nice and polite m’en he explain everything to me and I really like the way he do . to me and I really like the way he do . More

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