Javier Juarez | Page 10

Javier Juarez had great customer service, on the other hand the person moving the cars (did not get his name) was very rude. He came up to me in the service line exclaiming that I should watch out for him hand the person moving the cars (did not get his name) was very rude. He came up to me in the service line exclaiming that I should watch out for him because he is responsible for the cars he is moving. I was moving my car to position myself in back of the service line when he drove right behind me instead of waiting for me to finish moving. That guy did not even remove the plastic seat cover, the paper mat and the number cards when I picked up the car. More

by OLMRAF Verified Customer Verified Customer

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Took my brand new (200 miles) Yukon Denali in for a repair for the rear window weather stripping coming off. They had to replace it. When I picked it up there was glue residue and greasy fingerprints o repair for the rear window weather stripping coming off. They had to replace it. When I picked it up there was glue residue and greasy fingerprints on the rear hatch and window. I had to spend time removing glue adhesive and other grime after getting it home. Very frustrating your service department treats a $90k like a junker. No respect or quality control. You should return cars to customers as you received them. More

by johnp Verified Customer Verified Customer

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