Javier Juarez | Page 2

What a Joke this place is, I bought a 90k car and they wouldn't patch tire for me. Obviously I will never buy anything else from them nor recommend the place wouldn't patch tire for me. Obviously I will never buy anything else from them nor recommend the place More

by genaromcec Verified Customer Verified Customer

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Great experience at Mark Christopher Dealership. The staff was professional, helpful, and kept me updated throughout the entire process. They made everything smooth and stress-free, and I really app The staff was professional, helpful, and kept me updated throughout the entire process. They made everything smooth and stress-free, and I really appreciated the excellent customer service. More

by PASCUALE60 Verified Customer Verified Customer

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As mentioned, I have previously gone to the Riverside dealership and absolutely do not recommend that dealership to anyone. Your dealership has never let me down. dealership and absolutely do not recommend that dealership to anyone. Your dealership has never let me down. More

by FRANMORAN9 Verified Customer Verified Customer

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Mark Christopher is the best dealer they always are friendly and communicative thank you for the help. friendly and communicative thank you for the help. More

by EDDIEBRADY3 Verified Customer Verified Customer

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Time efficiency I came back when it could have been addressed at my first appointment. Communication was lacking I didnt know if my car was ready after day one. addressed at my first appointment. Communication was lacking I didnt know if my car was ready after day one. More

by gamboam19 Verified Customer Verified Customer

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Very good customer service , I would like to know a little bit more details about the process little bit more details about the process More

by joseluisderugama Verified Customer Verified Customer

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Horrible service and even worse customer service. Spent $250.00 on a diagnostic report that we already knew the problem to. Water leaking inside my back window. Was denied by GM even tho I have an ex Spent $250.00 on a diagnostic report that we already knew the problem to. Water leaking inside my back window. Was denied by GM even tho I have an extended warranty with 25k miles left on or 2 years. The worse part was while in service they scratched up my truck on both sides, and coincidentally right where the back window area is where the leak started. Came back to the dealership and spoke to the service manager Dino and right away denied them doing any damage to my truck. No accountability!! Never even apologized. He was more concerned about the bad review I gave them. Tried to make things right by telling me he would fix the leak and buff out the scratches if I removed my bad review. Shook my hand and looked me in the eyes and said he would make it right. 3 days later received a text asking if I still want the work done and of course I said yes. Told me I would receive a call or text when the parts came in so I can bring the truck back to be serviced. 2 weeks later nothing!! I text Javier in service for an eta or to see what’s going on. No answer. No text back. No call. About 3 weeks later now and still haven’t heard from Dino or Javier. Just shows how much they care about customers there. Horrible experience and wouldn’t recommend anyone getting anything form that dealership. I’ve been so several Chevy dealerships and NEVER experienced this type of customer service or no accountability from the service department. Really sad that someone would shake your hand, look you in the eyes and tell you they would make good on a promise and never hear from them again! Horrible!!!! More

by c.moreno1984 Verified Customer Verified Customer

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Everyone in all departments is very helpful, from service to sales. Great experience for anyone getting service done on their vehicle. to sales. Great experience for anyone getting service done on their vehicle. More

by yhoyuela Verified Customer Verified Customer

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The repair took 8 months! It wasn't the advosor's fault but still 8 months is just wrong. It wasn't the advosor's fault but still 8 months is just wrong. More

by spetero Verified Customer Verified Customer

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The service was great and Javier was very helpful applying my rewards points to the service! applying my rewards points to the service! More

by nbright31 Verified Customer Verified Customer

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