Jeff Ashley

This is an update from my previous review. Jeff Ashley from Klaben reached out to me immediately this morning so he could talk to me about my concerns. He told me that everything that was quot Jeff Ashley from Klaben reached out to me immediately this morning so he could talk to me about my concerns. He told me that everything that was quoted was just safety concerns that they wanted to bring to my attention. I visited with Klaben again and they did a great job with another repair that was needed. I would definitely recommend Klaben for any repair needs. They have a great team from the mechanics to the management. Thanks Klaben!!! More

by RGWALKERII Verified Customer Verified Customer

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Klaben CJDR service does a great job of keeping scheduled appointments and following up with you along the way. While my Charger Daytona was in the shop Joe Hilliard did a phenomenal job of keeping me in the appointments and following up with you along the way. While my Charger Daytona was in the shop Joe Hilliard did a phenomenal job of keeping me in the loop. Thank you for getting me back on the road quickly! More

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The dealership has always treated me and my family very well. My family and I are return customers. well. My family and I are return customers. More

by msage18 Verified Customer Verified Customer

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This service department still actually cares about their customers. The manager Jeff went above and beyond. You have gained a customer for the life of my vehicle! customers. The manager Jeff went above and beyond. You have gained a customer for the life of my vehicle! More

by luff324 Verified Customer Verified Customer

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I scheduled a service appointment with Joe Hilliard for several different things that needed done. Joe assisted me in picking out a new set of tires for my Ram truck and explaining my options. I also neede several different things that needed done. Joe assisted me in picking out a new set of tires for my Ram truck and explaining my options. I also needed to get an oil change, a brake dust shield and sensor installed! I needed to leave my truck for a few days to complete all of the work. Joe kept me informed about the process along the way! Thanks Joe and the Klaben Team More

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I had a great experience with a polite and professional service representative and received quality service service representative and received quality service More

by jeffstraz Verified Customer Verified Customer

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Ken was fantastic! Very helpful, personable and patient. He answered all my questions and made sure I had what I wanted. Very helpful, personable and patient. He answered all my questions and made sure I had what I wanted. More

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I had outstanding service from the KLABEN team. This started from the point I booked my appointment until the time I picked up my truck. This started from the point I booked my appointment until the time I picked up my truck. More

by donkey.punch Verified Customer Verified Customer

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Klaben was awesome. I didn't have an appointment scheduled. They took me right in and got everything taken care of. Melissa Dolan was especially nice and professional. I I didn't have an appointment scheduled. They took me right in and got everything taken care of. Melissa Dolan was especially nice and professional. I will be a life long customer. More

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Shi Crockett stands out as one of the most compassionate and attentive salespeople I’ve ever encountered. His genuine pride in his work is evident in every interaction. Not only is he honest and straightfor and attentive salespeople I’ve ever encountered. His genuine pride in his work is evident in every interaction. Not only is he honest and straightforward, but he’s also dedicated to fulfilling his customers’ desires. When I expressed interest in a specific truck, he went above and beyond to make it a reality, without any pushy sales tactics or attempts to sway my decision. Despite having mediocre credit, I felt anxious about potential judgment or receiving subpar service. However, from the moment I arrived, the entire staff welcomed me with genuine warmth and care. Tim Beane was instrumental in navigating the approval process, while Brian in finance meticulously explained all the paperwork. Jeremiah’s attention to detail in cleaning my truck to showroom quality was the icing on the cake. Throughout the entire experience, I felt valued and respected, never once judged or demeaned. Thanks to Shi and the exceptional team at Klaben, I not only drove away in the exact truck I wanted but also secured a 100,000-mile warranty. Their exemplary service has earned my loyalty for life, even if I were to move out of the country. More

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