Jeff Crabtree | Page 14

Generosity As soon as I walked through the door I was introduced with warm welcomes. Very friendly service, easy process of things, and really nice cars. As soon as I walked through the door I was introduced with warm welcomes. Very friendly service, easy process of things, and really nice cars. More

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buying new car My experience with the employee was great. They answered my questions and I never felt pressured to buy. Everyone asked if we needed anything and wa My experience with the employee was great. They answered my questions and I never felt pressured to buy. Everyone asked if we needed anything and wanted to bring coffee to us. More

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Professional, friendly, and helpful! Definitely the best car buying experience I've ever had from the first phone call with Travis Ferguson all the way through the fun Valentine send off. Definitely the best car buying experience I've ever had from the first phone call with Travis Ferguson all the way through the fun Valentine send off. Travis was professional, knowledgable, friendly, and helpful. I don't like to be pressured by a salesman, and he was very kind and patient. He worked hard to help me find exactly what I was looking for. I love my 2017 Ford Edge! Jimmy Truong, the finance guy, was very efficient and professional. The Valentine roses was just icing on the cake. Thanks, Five Star Ford! Janice Latham More

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F-150 purchase Great experience no hassles. Randy worked hard to find the truck we wanted. Gave us what we wanted for our trade. The paper work was handled quickly a Great experience no hassles. Randy worked hard to find the truck we wanted. Gave us what we wanted for our trade. The paper work was handled quickly and the "Tut" experience was best I ever had inndealing with a vehicle purchase. Great selection of trucks to choose from. More

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Ordered just the way I wanted my F150 When I started to order my F150 Lariat, we couldn't order the trailer tow mirrors with the Lariat 502A package. Once I sat down with John, Crystal an When I started to order my F150 Lariat, we couldn't order the trailer tow mirrors with the Lariat 502A package. Once I sat down with John, Crystal and Jeff, Jeff explained that the mirrors would be part of the 502A package. I pointed out that it will be very difficult to sell the 2017 Lariats with the trailer tow mirrors on them and he agreed. After about two weeks, Ford changed the verbage in the 502A package to not include the trailer tow mirrors. At that point, I was able to order the 2017 F150 Lariat just like I wanted. Thanks so much to John and Crystal for my beautiful F150 with the big mirrors. More

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A Great No Pressure Purchase Chad Ritter and Carlos Hernandez as well as the Five Star Ford Team provided a great no pressure purchase experience. They listed to what I wanted, a Chad Ritter and Carlos Hernandez as well as the Five Star Ford Team provided a great no pressure purchase experience. They listed to what I wanted, answered my questions, and provided a great solution to make sure that I left the lot with the options that I wanted on my truck for a good price. Carlos was great at initially walking me through the vehicle, telling me about the options, and answering any questions I had. I returned the following day to complete the process and Chad helped Sherpa me through the final steps of the purchase. No back and forth with the pricing, personal, and very personable. I would definitely recommend this dealership to everyone. More

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Great service This was actually the second time that we purchased a car from Mr. Nemri. He is very honest in his approach and answers all of the questions you have. This was actually the second time that we purchased a car from Mr. Nemri. He is very honest in his approach and answers all of the questions you have. He gives you time to thoroughly look over any paperwork, time in the vehicle, and time to make calls on your own if needed. There is no "hard sell" at this business. The staff is friendly and displays ethical behavior toward each other. We are very ordinary people, but each of the two times we have been greeted by management. It is a welcoming atmosphere. They will work with you so that you can purchase the vehicle you need. We were referred to 5 Star by my sister because she had needed a car to transport her handicapped husband at a time when they were not prepared to buy one. This dealership found a vehicle and financing for her. Her salesman, Hector, occasionally calls her to see if she has everything she needs. We love them! More

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Awesome! Every step of the process in buying a new car was awesome. I've never had such personalized service. I received a phone call from Tony and later Jeff Every step of the process in buying a new car was awesome. I've never had such personalized service. I received a phone call from Tony and later Jeff in management to thank me for taking the time to speak with the sales personnel. The sales personnel, Crystal and John were truly interested in my best purchase. They went out of their way several times to go over the top with a stress free sales experience. Even the finance end with Jimmy was stress free. I have been bring my previous car for service for several years. My service adviser, Ron Baron is awesome as well. I have told several people about my experience with Five Star NRH as they were looking to buy another brand of car, now they are re-considering and thinking about taking their business to Five Star NRH. I love this dealership, everyone you come in contact with is awesome! More

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Long-time customer My immediate family and I have purchased many vehicles from Five Star Ford in North Richland Hills since the late 1990s. I've purchased four vehicles, My immediate family and I have purchased many vehicles from Five Star Ford in North Richland Hills since the late 1990s. I've purchased four vehicles, including the most recent in August 2016. I always look at Five Star first, but I will also look at other dealerships to ensure we receive the best deal. Excellent customer service, along with a fair price, are important to us, and Five Star always meets to expectations. We'll continue to come back to Five Star for future purchase inquiries. More

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Our 2 Car Buying Experience My husband and I went in to trade in my 2013 Explorer for an Edge and an F150. William May took the time to really understand what we were looking for My husband and I went in to trade in my 2013 Explorer for an Edge and an F150. William May took the time to really understand what we were looking for and how much we were wanting to spend. I ended up in a fully loaded Ford Escape and my husband purchased an F-150 4x4 Texas Edition. We love our vehicles, and we love the way we were treated from start to finish. We love our new vehicles! More

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