Jeff Cullingford | Page 2

As positive reviews have become the standard for acknowledging outstanding service, I wanted to take this opportunity to commend William for the remarkable experience he provided during our recent v acknowledging outstanding service, I wanted to take this opportunity to commend William for the remarkable experience he provided during our recent visit. From the moment we arrived at the dealership, William greeted us warmly, demonstrated knowledge, and focused entirely on helping us find the perfect vehicle—always patient, never pushy. My wife, who enjoys thoroughly exploring her options before making a decision, was given every chance to test drive multiple vehicles. William happily retrieved a variety of keys, ensuring she experienced each car firsthand. Throughout the process, he answered every question with clarity and made what could have been an overwhelming experience feel seamless and enjoyable. It’s truly uncommon to encounter someone who blends professionalism with genuine care. William stands out as a valuable asset to your team, and thanks to his dedication, we left feeling confident and satisfied with our purchase. Thank you for your patience and time. I will absolutely be recommending your dealership to friends and family. More

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So far the experience has been good, but I do feel that Acura has better accommodations when it comes to dropping off a vehicle after 5pm and getting you lined up with a loaner vehicle. Where Lexus requi Acura has better accommodations when it comes to dropping off a vehicle after 5pm and getting you lined up with a loaner vehicle. Where Lexus requires you to be there before 3:30 pm if you need a loaner vehicle or at least that was my first interaction, definitely feel like Gillman Acura jumps through hoops to take care of business. Also do find it somewhat difficult to get ahold of finance department about a question I had on a warranty that I purchased, never got a call back on first attempt. More

by mfdflores Verified Customer Verified Customer

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Larry was disappointing, although we were told by the financial department that we could bring our trade in title the next day; Larry insisted on accompanying us home to Cypress for the title. To add ins financial department that we could bring our trade in title the next day; Larry insisted on accompanying us home to Cypress for the title. To add insult to injury, he later called to ask that we inspect our newly bought car and email the report or return that day for the inspection which he had forgotten to do. We chose to return the next day. Larry's mistrust of us was unwarranted. More

by hbecky8289 Verified Customer Verified Customer

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Joshua did a great job managing our search for a specific vehicle! I would endorse him to anyone looking for a Lexus! vehicle! I would endorse him to anyone looking for a Lexus! More

by reinerdenny Verified Customer Verified Customer

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A Super clean and 1st class shopping environment. The team was helpful, friendly and informative. The team was helpful, friendly and informative. More

by todd99 Verified Customer Verified Customer

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Northside Lexus is a wonderful dealership to visit and do business with because they treat everyone special and as an individual instead of just a sale. Everyone from the GM to Finance Staff to Sales and Po business with because they treat everyone special and as an individual instead of just a sale. Everyone from the GM to Finance Staff to Sales and Porter were extremely helpful and courtesy. More

by pclark4 Verified Customer Verified Customer

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This is our 5th Lexus. Working with Jason was a pleasure. Knowledgeable, responsive, answered all of our questions. Also worked with Char on technology questions which w Working with Jason was a pleasure. Knowledgeable, responsive, answered all of our questions. Also worked with Char on technology questions which were answered. More

by KRICHTER1 Verified Customer Verified Customer

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Nothing but great things to say about this place. Javier the sales man was very patient and showed us around as well as the car. I purchased my truck from him and the following day i went back and pu Javier the sales man was very patient and showed us around as well as the car. I purchased my truck from him and the following day i went back and purchased a vehicle for my wife as well. I will be going to these guys from now on. An to be fare i went to 12 dealerships and they would raise the price and add extra stuff on as well. Northside Lexus i walked in and Javier was up front about everything . Couldn't be more happy with that team from sales to the finance top notch. Thanks guys appreciate everything you guys did and your patients as well. More

by ARGARCIA Verified Customer Verified Customer

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I am a returning customer and this was my second vechicle purchase from Northside Lexus. My previous experience was with Jason Yeomans in the sales department was so exceptional that I made it a point to see purchase from Northside Lexus. My previous experience was with Jason Yeomans in the sales department was so exceptional that I made it a point to seek out Jason Yeoman for my second purchase. Every interaction I had with Jason , from first meeting to final delivery was performed with the utmost attention to detail and professionalism. I came into Northside Lexus with my wife and my 19 year old son that day. It was my son's his first car purchase . I really appreciated that Jason used this sales interacton to walk-through and educate my son on the car buying process. Jason tactfully used the time with us to make my son aware of the mis-conceptions he had about purchasing a car. He used our purchase as a great teachable moment for him. I also want to point out the excellent service provided by Jeff Cullingford in the finance department. He also took the time to familiarize my son with the finace process. I appreciate the effort he made to obtain the financing required to complete the deal. Jeff also assisted me with my previous purchase at Northside Lexus. It reveals much about this dealership when a customer is so pleased with their car buying experience that they would want to come back and do the process again. Thank you for everthing and keep up the great work! More

by dorado6767 Verified Customer Verified Customer

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John was so informative, helpful and courteous to work with. He made buying a new car so easy. with. He made buying a new car so easy. More

by pam.dean Verified Customer Verified Customer

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