Jeff Silvers | Page 37

The service department was welcoming, transparent, straightforward and accommodating. There was no pressure to make purchases and overall I observed great customer service from staff that I didn’t eve straightforward and accommodating. There was no pressure to make purchases and overall I observed great customer service from staff that I didn’t even interact with. More

by CPACHECO520 Verified Customer Verified Customer

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I had high expectations based on my initial interaction and was assured that the issues with my car were covered under an extended warranty, specifically the gas gauge problem. However, the subsequent expe and was assured that the issues with my car were covered under an extended warranty, specifically the gas gauge problem. However, the subsequent experience I had when I brought in my car for repair multiple times was far from satisfactory. During my second visit, I was informed that the gas gauge issue was not covered by the warranty, which contradicted the information provided to me initially. This miscommunication caused frustration and confusion, as I had relied on the previous assurance when scheduling the appointment. Furthermore, I was shocked to learn that the required part would take more than ten days to arrive and then longer to get it fixed. This extended waiting period would have inconvenienced me greatly, as I rely heavily on my vehicle for daily commuting. Moreover, I was astounded to find out that I would be charged $40 or more per day for a rental car during this time. The unexpected expenses associated with the rental would have added a significant financial burden to an already inconvenient situation. Due to the aforementioned issues, I decided to take my car to a Lexus dealership for the necessary repairs. I would like to highlight the stark contrast in the service experience I received at Lexus. The communication was thorough and transparent, and they not only provided me with a free loaner car but also managed to complete the repairs in half the time initially quoted by your dealership. More

by LIDIJA.AHMETOVIC Verified Customer Verified Customer

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Have purchased 4 Toyotas from Cobb County Toyota. They have agreed to a fair price each time. They have agreed to a fair price each time. More

by brown30066 Verified Customer Verified Customer

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Check in is always quick. The service is always speedy and help is courteous. Wait area is always clean with coffee and water available. The service is always speedy and help is courteous. Wait area is always clean with coffee and water available. More

by jcissnasbg Verified Customer Verified Customer

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Jeff was great. Very friendly and helpful. Had a software recall and 10k service done. Been going to CCT since 1994. Service, parts and sales all good Very friendly and helpful. Had a software recall and 10k service done. Been going to CCT since 1994. Service, parts and sales all good More

by tmymck Verified Customer Verified Customer

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Overall, very positive experience if you can say that about car troubles. Jeff was very professional and responded timely to any questions I had. about car troubles. Jeff was very professional and responded timely to any questions I had. More

by mikepam0 Verified Customer Verified Customer

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Excellence in dealing with customers like, timely response, quality work, courteous service advisors, clean waiting area and service areas. response, quality work, courteous service advisors, clean waiting area and service areas. More

by LITO.CASTELO Verified Customer Verified Customer

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Great walkin service for oil change and new brakes. Used coupon from Toyota Southeast for new pads and resurface rotors Used coupon from Toyota Southeast for new pads and resurface rotors More

by JEFFROP Verified Customer Verified Customer

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We were told it could be an hour. We were shocked because we had had a Ford before and it would take at least 3 hours every time for an oil change. So when Jeff texted us and told us We were shocked because we had had a Ford before and it would take at least 3 hours every time for an oil change. So when Jeff texted us and told us it was done in 45 minutes, we were over the moon! Best decision for us was buying a Toyota! More

by George & Diana Verified Customer Verified Customer

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In for regular service and tires rotation Jeff my service writer was great 👍 good job. service writer was great 👍 good job. More

by williegay96 Verified Customer Verified Customer

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