Jennifer Folsom | Page 2

Maria was great she keep me informed about everything that was going on with my truck. I really do appreciate her. that was going on with my truck. I really do appreciate her. More

by MORELLIMARC.A Verified Customer Verified Customer

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VERY DISAPPOINTING EXPERIENCE. I dropped my BMW X5 off and did not hear from my service advisor for more than a week. It turns out he was out of the office, but nobody told me th I dropped my BMW X5 off and did not hear from my service advisor for more than a week. It turns out he was out of the office, but nobody told me that nor did they return his calls. I kept calling and NOBODY returned my calls. After a week, I went to the dealership in person to get an update on my vehicle. While this was going on, the loaner I was provided died while it was parked at the airport 60 miles away. This happened at 11:30 pm and I was forced to take an (expensive) uber home. When I reported that problem with the loaner car the next morning and dropped off the rental car keys, I was assured the car would be picked up and taken care of. I was never offered an apology or an offer of reimbursement for my Uber expense ($100). Sadley, the dealership let me down again. They did not pick up the car parked at the Tampa airport, which led to me being harassed by Hertz directly for an additional week because the car was still technically in 'my possession'. I once again went to the dealer (9 days later at this point) and picked up my BMW and had it serviced elsewhere. BTW - it only needed a new battery! I have been a satisfied and loyal BWM customer for 15+ years but this first experience with the Sarasota dealer will be my last. More

by sue_kozik Verified Customer Verified Customer

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The dealership was friendly helpful and knowledgeable, the staff from sales to managers were competent the staff from sales to managers were competent More

by nedburrell60 Verified Customer Verified Customer

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Amazing service by Tim Chestnut made the deal happen i was in and out great job was in and out great job More

by val.gonzalez8608 Verified Customer Verified Customer

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I been working with this dealer for at least 7 years or more very helpful they always work with you more very helpful they always work with you More

by ASHA.PATEL Verified Customer Verified Customer

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Our salesperson Susan Gatlin was very helpful and knowledgeable about the product. Our fiance 0erson was also very knowledgeable knowledgeable about the product. Our fiance 0erson was also very knowledgeable More

by SIESTABH Verified Customer Verified Customer

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Carlos and all the wonderfully service! And the cookies! The technicians, the attendants and the waiting area is great👍 And the cookies! The technicians, the attendants and the waiting area is great👍 More

by cotpeb Verified Customer Verified Customer

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Chad and Allard was excellent at all or experience with the dealership has been great the dealership has been great More

by BILLTUCKER1704 Verified Customer Verified Customer

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My salesman and his manager were exceptionally nice . I want to thank everybody at the dealership for a very very wonderful service I want to thank everybody at the dealership for a very very wonderful service More

by NANCYLAUDANDO Verified Customer Verified Customer

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Awesome experience with the team and Kim Caleo especially! She was great with communication and explaining the situation especially! She was great with communication and explaining the situation More

by DAN.WEST.S Verified Customer Verified Customer

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