Jennifer Folsom | Page 4

Outstanding customer care. Sales Agent naycolle was the best auto person I have ever dealt with in my car buying days. The dealership gets a 10!! Sales Agent naycolle was the best auto person I have ever dealt with in my car buying days. The dealership gets a 10!! More

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The service by the team and the dealership were impeccable. The genuine hospitality that the BMW Sarasota staff showed is unmatched elsewhere in the state with competitors and BMW dealerships alik impeccable. The genuine hospitality that the BMW Sarasota staff showed is unmatched elsewhere in the state with competitors and BMW dealerships alike. More

by jason.cooper0 Verified Customer Verified Customer

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I know everyone is doing more with less, so I get that. I was first in line for an 8am appt and waited for 4 hours for a diagnosis. Not ideal but they were very nice. I was first in line for an 8am appt and waited for 4 hours for a diagnosis. Not ideal but they were very nice. More

by NewJeepOwner Verified Customer Verified Customer

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Nice to communicate for the services and suggestions on the tires wear out. Technician is responsible. the tires wear out. Technician is responsible. More

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Once I had a opportunity to speak to higher up people things go alots better. So I think we are on the right track moving forward. things go alots better. So I think we are on the right track moving forward. More

by DRC_SR Verified Customer Verified Customer

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Best service anywhere By far best BMW store in FL Service was fast and had it done on time Loaner car was great FL Service was fast and had it done on time Loaner car was great More

by ERNESTO34 Verified Customer Verified Customer

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Outstanding customer. Friendly, helpful and knowledgeable Derek has been my service advisor for years and he always has been forthright and honest about my cars service Friendly, helpful and knowledgeable Derek has been my service advisor for years and he always has been forthright and honest about my cars service and care. More

by THOMF42 Verified Customer Verified Customer

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Maria was great she keep me informed about everything that was going on with my truck. I really do appreciate her. that was going on with my truck. I really do appreciate her. More

by MORELLIMARC.A Verified Customer Verified Customer

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VERY DISAPPOINTING EXPERIENCE. I dropped my BMW X5 off and did not hear from my service advisor for more than a week. It turns out he was out of the office, but nobody told me th I dropped my BMW X5 off and did not hear from my service advisor for more than a week. It turns out he was out of the office, but nobody told me that nor did they return his calls. I kept calling and NOBODY returned my calls. After a week, I went to the dealership in person to get an update on my vehicle. While this was going on, the loaner I was provided died while it was parked at the airport 60 miles away. This happened at 11:30 pm and I was forced to take an (expensive) uber home. When I reported that problem with the loaner car the next morning and dropped off the rental car keys, I was assured the car would be picked up and taken care of. I was never offered an apology or an offer of reimbursement for my Uber expense ($100). Sadley, the dealership let me down again. They did not pick up the car parked at the Tampa airport, which led to me being harassed by Hertz directly for an additional week because the car was still technically in 'my possession'. I once again went to the dealer (9 days later at this point) and picked up my BMW and had it serviced elsewhere. BTW - it only needed a new battery! I have been a satisfied and loyal BWM customer for 15+ years but this first experience with the Sarasota dealer will be my last. More

by sue_kozik Verified Customer Verified Customer

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The dealership was friendly helpful and knowledgeable, the staff from sales to managers were competent the staff from sales to managers were competent More

by nedburrell60 Verified Customer Verified Customer

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