Jennifer Joseph | Page 5

Straight to the point and easy to work with. I appreciate the honesty very much. I appreciate the honesty very much. More

by ZENGBOLONG Verified Customer Verified Customer

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Timely. They respected my time and responded promptly. Pricing was fair and the car was as represented. They respected my time and responded promptly. Pricing was fair and the car was as represented. More

by SRWYRSCH Verified Customer Verified Customer

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The dealership was clean and had a warm atmosphere from the friendly people inside. I liked how I was offered a drink while I waited to receive more information about the car I was interested in. Ryan was the friendly people inside. I liked how I was offered a drink while I waited to receive more information about the car I was interested in. Ryan was quick to work with. More

by RODERICKWALKER23 Verified Customer Verified Customer

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He was very kind and friendly explain everything I am happy to buy this car with Samuel Kim recomended happy to buy this car with Samuel Kim recomended More

by SONGNARAHO Verified Customer Verified Customer

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I don’t know who the person on the previous screen was. Never met during the purchase process. Sales Mitchell was wonderful. He was kind and patient and did an excellent job explaining car features a Never met during the purchase process. Sales Mitchell was wonderful. He was kind and patient and did an excellent job explaining car features as I explored options. During the sales process Mitchell worked closely with the used sales manager to address specific concerns I had regarding the condition of the vehicle and helped us arrive at a deal that satisfied everyone. He went above and beyond calling me on his day off to ensure Mercedes-Benz had everything it needed for my third party financing. Finance Jennifer was very thorough during the signing process in making sure I understood the myriad of options Mercedes-Benz had available from warranties to service packages. However I was disappointed when I learned she failed to collect some information that would allow a loan for a car I clearly indicated would be partially financed through OnPoint bank, a CUDL member that should have provided end to end financing so long as they received the application. I had arrived with a pre-approval for the amount I intended to finance, so I was surprised on Monday having to call my bank and scramble to manage several calls to Mercedes during a busy clinic schedule when I discovered Jennifer had not even started the formal financing request. Mitchell ended up doing most of the leg work in the end, again on his day off. Finish and pickup The plan was to pick up the car Tuesday after having the rim resurfaced. The professional for this never arrived so pickup was delayed an additional day. I have to say the experience of coming to pick up my first Mercedes was not what I expected. Upon arrival the car was beautiful and the wheel repair came out beautifully so I was very happy to get inside and get the keys! Unfortunately Mitchell had another engagement and had to provide the keys to an associate, Edward for the handoff. When my wife and I arrived we waited 10 minutes inside the foyer of the dealership without a single person coming to talk with us. On two occasions I saw the used car manager who worked with Mitchell to sell us the car and he never once came to see what we needed. Eventually my wife found a service staff member on break who kindly confirmed with Edward that a car was sold and he brought us the keys. However he never once asked for any identification and we left really without any ceremony whatsoever. I am grateful to be the owner of such a beautiful car and thrilled with the purchase. I was frankly disappointed with the final execution. Owning the car Within one month of purchasing this certified preowned Mercedes it raised a check engine light. When calling the dealership they could only get me in after three weeks. That is meant leaving my newly purchased car that just got its new plates in the garage for close to a month. I’ve driven this car less than 500 miles. A remarkable disappointment More

by BAIER.RAKOWSKI Verified Customer Verified Customer

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This was a great first experience for me. Everyone was so kind and explained the process very well. They gave me all of the information regarding my new dar which was very helpful. Everyone was so kind and explained the process very well. They gave me all of the information regarding my new dar which was very helpful. More

by JAZMINE.BOWLES Verified Customer Verified Customer

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Helped my girlfriend buy a used 2021 Audi at MB of Portland recently. Everybody was professional and helpful, overall a good experience. Portland recently. Everybody was professional and helpful, overall a good experience. More

by Sam K Verified Customer Verified Customer

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Mitchell was amazing to work with. He made the process easy (and even fun). He was responsive and professional. He made the process easy (and even fun). He was responsive and professional. More

by C.VAILLANCOUR Verified Customer Verified Customer

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Your entire service and sales dept needs to be fired! I was asked to perform sexual services in lieu of payment I was asked to perform sexual services in lieu of payment More

by DNG0 Verified Customer Verified Customer

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Clean and well organized, good teamwork. Good customer service on the phone flexible and professionals and the location was easy to get to. Good customer service on the phone flexible and professionals and the location was easy to get to. More

by WERICKSON99508 Verified Customer Verified Customer

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