Stephen Dudascik

Toyota of Scranton responded

Kevivhannon672, Thank you for sharing your feedback. I understand how disappointing it is when a warranty claim does not receive the outcome you were hoping for, especially after bringing your truck in more than once. Our team submitted your paint concern to Toyota for warranty consideration and advocated on your behalf throughout the process. While we understand your frustration, the warranty determination was made by Toyota and was not a decision made by Toyota of Scranton. I appreciated the opportunity to speak with you about your concerns, and I'm sorry we were not able to provide the resolution you were seeking. If you have additional questions or would like to discuss your experience further, please don't hesitate to contact me. Mary Jo Preno Guest Experience Manager Toyota of Scranton

Toyota of Scranton responded

JIMBO0653, Thank you for sharing your experience! We’re delighted to hear Steven provided outstanding service and made such a positive impression. We’re proud to have him on our team and will be sure to share your kind words with him. Thank you for choosing Toyota of Scranton! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

RJANUS, Thank you so much for the wonderful review! We’re thrilled to hear you feel our Service Department and Collision Center are top notch. We’re also glad our team kept you informed about any additional services needed, including pricing and timing, so there were no surprises. Most importantly, we appreciate knowing you feel confident that everything was completed properly and that your vehicle is safe to drive. Thank you for choosing Toyota of Scranton—we truly value your trust! Warm regards, MJ Preno Vice President of Guest Experience