Jim Milella | Page 5

My husband and I consistently experience friendly, professional service in every department at Ide Honda. We just purchased another CRV, and we wouldn't go anywhere else! professional service in every department at Ide Honda. We just purchased another CRV, and we wouldn't go anywhere else! More

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Love my new Civic Type R!!! Kiersten H was wonderful, making sure I was satisfied with absolutely everything. I would recommend IDE to friends and family. making sure I was satisfied with absolutely everything. I would recommend IDE to friends and family. More

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For great customer service see Rick Damcio! When it comes time to purchase or lease a car Rick Damico is my go to person. He is friendly and professional. He looks out for my best interest. I've When it comes time to purchase or lease a car Rick Damico is my go to person. He is friendly and professional. He looks out for my best interest. I've referred friends and family to him and I wouldn't thin of going anywhere else. The entire team at Dick Ide provides top notch customer service! More

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I called and spoke to Al because I was about to purchase a CRV from a Toyota dealer and that vehicle, dealer and experience just didn’t feel right. I asked for Al because I had spoken to a previous dealer a a CRV from a Toyota dealer and that vehicle, dealer and experience just didn’t feel right. I asked for Al because I had spoken to a previous dealer at Ide that retired while I was looking (he was just ok-not impressed.) I had seen someone so happy about her new car that I thought was working with Al, so I asked for him. I had an exceptional experience with Al based on his very personable, easy to talk to demeanor, no pressure approach whatsoever, his knowledge of Hondas and his relationship with the other salespeople and Finance guy, who were all very easy to talk to when weighing my options. The first thing he did was spend time sitting in the vehicle showing me the options because I wasnt fully convinced on choosing between a RAV4 and CRV and wasn’t sure a used Touring from another dealer was what I should get. I purchased a 2019 CRV. I would 100% recommend Al Gleichauf and give him the highest rating for personality, style of sales, knowledge of vehicles and ease of the process of sale. I also spoke to Melody Gould about maintenance costs before buying and she was also great and very thorough. .(The Finance guy spoke to my son about his own career in dealerships. His name is not listed or I would have 5 star rated him as well.) More

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I have been loyal to Ide Honda since 2009 because they have been good to me! I just leased my 5th vehicle! I would highly recommend Ide Honda, they take care of their customers. have been good to me! I just leased my 5th vehicle! I would highly recommend Ide Honda, they take care of their customers. More

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I love Ide Honda Ide Honda was wonderful! I was in a jam and needed to buy a new car quick. The customer service was wonderful and I was able to get a brand new care Ide Honda was wonderful! I was in a jam and needed to buy a new car quick. The customer service was wonderful and I was able to get a brand new care the same day I came in. I will recommend Ide Honda to everyone looking for a car! THANK YOU More

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Horrible insulting service On 6/3/2019 the original factory battery went dead. Ide Honda replaced the battery. I also asked the General Mgr Adam Weil a bought the screen disp On 6/3/2019 the original factory battery went dead. Ide Honda replaced the battery. I also asked the General Mgr Adam Weil a bought the screen display issues, He suggested that a recently announced software fix should resolve the issue. However, service writer James Milella stated no such software fix existed. I asked Mr. Milella what was causing the display screen blackouts, he stated "low voltage". A new battery should resolve the issue. I specifically asked Mr. Milella if there were any other customers experiencing this problem. He stated, "I have not seen this before". On June 7th the display screen completely went berserk, worse than ever. I took a video, and showed it to Mr. Milella, who stated, "unless we can duplicate the problem, there is nothing we can do". In my research this problem is very prevalent with new model CRV since its inception in 2017. The CRV Owners' Forum listed countless complaints since 2017. In fact, there is a class action lawsuit being initiated. On June 10th I contacted your office and spoke with customer service mgr's Kathryn and Maria (ext 87036);. Both told me unless the dealer can duplicate the problem, there is nothing that can be done. Video's are no help. In speaking with Maria, I asked her about the software fix (by the way she did "NOT" offer that solution; in fact she was very reluctant to talk about it). Her response to the software fix was that if our vehicle's serial number matches the recall, then and "ONLY THEN" will we receive the software fix. I reminded her that we have documented proof and a video proving that we are continually experiencing the issue. I do "NOT" want to join the class action lawsuit unless forced to. As loyal customers we are asking for your help in resolving this ongoing issue. More

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Top Notch We have bought several cars from and sent many buyers to Ide. The sales, service and other team members are top notch! Thank for treating us to a g We have bought several cars from and sent many buyers to Ide. The sales, service and other team members are top notch! Thank for treating us to a great experience! More

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Only place to buy a Honda Have probably bought over ten cars from this dealer over 20-25 years. Just bought a 2019 from salesperson Will Galliher, third car he has helped us p Have probably bought over ten cars from this dealer over 20-25 years. Just bought a 2019 from salesperson Will Galliher, third car he has helped us purchase and wouldn't work with anyone else. Sales Manager Adam Weil has moved up the management ladder over the years but still greets us as he did 20 years ago. More

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Jim Milella, service dept the best I have the privilege of Jim Miella service my Honda cars for over 25 years. In a recent service request, he personally pushed by disabled vehicle into I have the privilege of Jim Miella service my Honda cars for over 25 years. In a recent service request, he personally pushed by disabled vehicle into the service bay, contacted the technician to review a complex problem. He provided a service car while I was able to perform a funeral at my church and return the following day to have my vehicle repaired under warrenty. He goes beyond the call of duty and I highly recommend Jim as the "best service Manager" in the country.. Thank you Jim for your continued personal and professional service. Father Matt Kawiak More

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