Joe Cleaver | Page 81

Service Great staff and quick service. The staff explained everything. The lobby and waiting area were very clean and stocked with drinks and snacks. They ord Great staff and quick service. The staff explained everything. The lobby and waiting area were very clean and stocked with drinks and snacks. They ordered the parts I needed and kept me informed of costs. More

by nyricanintx58 Verified Customer Verified Customer

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Excellent service from Darlene and Joe Darlene was very thorough in answering my questions and in making sure all services were carried through with excellence and according to my concerns. Darlene was very thorough in answering my questions and in making sure all services were carried through with excellence and according to my concerns. In addition, if she didn't know an answer, she made contacts to get the answer for me... I was very impressed with her service. Joe was very helpful in explaining my questions regarding extending my Maintenance Plan for an additional 3 years. He was easy to reach by phone for questions regarding the contract and any further concerns. Superior service from all aspects. More

by jfrances.gushiken Verified Customer Verified Customer

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Awesome lease experience Matt Cerro at Ferman BMW was awesome - helped me find the perfect mini cooper for what I wanted in my price range. First time I have not felt rushed a Matt Cerro at Ferman BMW was awesome - helped me find the perfect mini cooper for what I wanted in my price range. First time I have not felt rushed and pressured at a dealership. After I leased, took his time going through all the details of the car as This is my first mini cooper. Joe, in financing, and the GM were also very nice and helpful during my experience. Definitely recommend!! More

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Excellent salesman and great customer service Everyone hates buying cars, playing the back and forth game with obnoxious type A salesmen. Ryan G was laid back, respectful and got us a better deal Everyone hates buying cars, playing the back and forth game with obnoxious type A salesmen. Ryan G was laid back, respectful and got us a better deal on a new car when we intended to buy a used car More

by cchamberlin Verified Customer Verified Customer

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Easy and stressless Our experience with Ferman BMW is always a pleasurable one.Steve Venden ,our Sales Representative of many years, treats his customers like family and Our experience with Ferman BMW is always a pleasurable one.Steve Venden ,our Sales Representative of many years, treats his customers like family and does everything possible to help you through the process.He is very knowledgeable,professional and courteous in helping you find the car that you truly want. The manager, Karl Alvarez, is also very professional and is there for you to answer any questions you may have. It was also our pleasure to work with Joe Cleaver in finance. Easy and stressless. It is a pleasure dealing with these men. We would HIGHLY recommend this dealership. More

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2018 BMW 230i Alex Wolf was a great host, great service, amazing knowledge of the vehicle , just over all great customer service skills. The loan process was si Alex Wolf was a great host, great service, amazing knowledge of the vehicle , just over all great customer service skills. The loan process was simple and didn't take much time. The whole process took me around 8 hours going through USAA, got pre approved and picked up the car the same day. I love the car, I can't express that enough! And thanks Alex! More

by TomG Verified Customer Verified Customer

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A little time consuming but very satisfied! They work as fast as they could to get me on my way a satisfied customer! Thanks Ferman BMW ! I see better things to come! They work as fast as they could to get me on my way a satisfied customer! Thanks Ferman BMW ! I see better things to come! More

by heavychevy3972 Verified Customer Verified Customer

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Good Experience The dealership has all the amenities that create a fantastic experience. They get straight to business and are mindful of your time. Mary Keller will The dealership has all the amenities that create a fantastic experience. They get straight to business and are mindful of your time. Mary Keller will make sure you find what you want within your budget. Make sure to test drive the M series cars. Well worth the money and what a ride. More

by SEANBEAMER Verified Customer Verified Customer

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New car Dan was great walk m through whole process smooth explain the difference between 2 vehicles I was looking at was very knowledgeable in helpful would r Dan was great walk m through whole process smooth explain the difference between 2 vehicles I was looking at was very knowledgeable in helpful would recommend this dealership in sales man again More

by KIMSEGURA637 Verified Customer Verified Customer

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Love my Mini and the no pressure service Bob was amazing to work with as well as Joe at Ferman Mini. Went in on a Sunday and both took time to address all questions. I’ve bought about 25 cars Bob was amazing to work with as well as Joe at Ferman Mini. Went in on a Sunday and both took time to address all questions. I’ve bought about 25 cars in my life and that was by far the most relaxed and no pressure purchase. Love my car and everyone there gets my appreciation. More

by viccimills Verified Customer Verified Customer

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