Joe French
Joe French at Klaben Ford Lincoln

Joe French | Page 11

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
1,102 Reviews

I have been working at Klaben for 26 years. I have been Master Certified for over 14 years, and have been ranked in the Top 10 for the Pittsburgh Region for over 9 years. I enjoy giving customers the best possible service experience they can have and value the many lasting relationships that have developed over the years. 330-673-3139 ext 218

Dealership Experience

30 yrs, 7 mos

Industry Experience

30 yrs, 7 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,102 Reviews

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1102 Reviews of Joe French

December 22, 2025

Dealership Rating
Employee Rating

I am a long-time customer by choice. Quality services are provided by a great staff. Joe takes great care with my service needs. More

by Paul 3
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Recommend Dealer
Yes

December 19, 2025

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Have been a happy customer for many years. Mona in service has taken great care of me, my family, coworkers and friends for over a decade. My last experience was excellent as usual and what More

by Saxgod
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Tom Alcorn

December 18, 2025

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I’ve been a Klaben customer for close to 24 years and have always had great customer service. Joe and the entire team are top notch. More

by L
Recommend Dealer
Yes

December 09, 2025

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Joe French has been my service contact since I started bringing my Lincoln in for service at Klaben. It is nice to have continuity between visits. More

by DENNISCLEM
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Recommend Dealer
Yes
Dec 19, 2025

Klaben Ford Lincoln responded

Dennis, Thank you for taking the time to provide a review of your recent experience at our service facility and for the positive comments left for Joe. We ask for this honest feedback because it tells us what our customers experience when they interact with members of the Klaben team. Thank you for your advocacy and loyalty over the years. A 4-star rating means we did well. It also means we could have done a better job in some way to provide the level of experience you deserve. Other times it is just a mistake in the rating left. Thank you for clarifying your overall scores and feelings about reviews in general. Your transparency is both appreciated and respected. We look forward to continuing our relationship and working hard to gain your 5 Star rating the future. Thank you again for your feedback. Joe, I, and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com

December 04, 2025

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Joe French has been my service advisor for over 20 years. He is very knowledgeable and professional. His attention to detail is consistent and treats me like a friend. It is also reassuring that he is bac More

by TJPATTIE
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Recommend Dealer
Yes

December 01, 2025

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We are always treated with courtesy and professionalism. Joe French is always personable and knowledgeable. More

by raurc
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Recommend Dealer
Yes

December 01, 2025

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Cassy is outstanding. Shes very personable, informative, and she had me sold on the spot. I’d recommend her to anyone More

by liamparkerphoto
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Recommend Dealer
Yes

Other Employees Tagged: Justin Fisher, Cassy Mathes

November 26, 2025

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I have never been disappointed by my service at klaben Ford. They keep in informed and up to date. Joe French is on top of his A game. Thanks to Joe and Mona for another successful visit! More

by Rwall
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

November 26, 2025

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Joe and the Klaben crew got me in and out even when they were experiencing a lot of customers at the same time and on a holiday eve. Appreciate the customer service I always receive there. More

by tariann9
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Recommend Dealer
Yes

November 24, 2025

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Went to Klaben ford for the works oil change and tire replacement. Joe French as always took excellent care of me and left feeling confident with my ford escape. More

by JLPolles
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Recommend Dealer
Yes
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