Joel Smith | Page 6

Worked really hard to make sure I was approved and my payments were where I wanted it to be. Got me in the car I wanted!! payments were where I wanted it to be. Got me in the car I wanted!! More

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First New Car Purchase This was my first new car purchase, because of COVID-19 stuff I inquired about a Kia Soul online. I got a credit check and quote from Mike Greene, and This was my first new car purchase, because of COVID-19 stuff I inquired about a Kia Soul online. I got a credit check and quote from Mike Greene, and I had put some of my deposit down to "hold the deal." He told me all I'd have to do was fill out paperwork when I came, which was good. I asked him about additional fees and I was told there was just a dealership fee. I came, tested the car and loved it! Things moved a bit slowly because the dealership was pretty busy the Saturday I came. I signed paperwork, met with Jordan to discuss finances. Being my first new car, was a little confused about the warranties listed on the paperwork. I asked questions, but the answers were a bit vague and confusing. This point of the process was kinda rushed through, I imagine partially due to the fact they were busy. I got home and realized half my paperwork was missing from the envelope I was given. There wasn't a bill of sale, some state paperwork was missing, and some of the other papers and information I had signed regarding the warranties. I did have my contract and noticed that the price listed as the base price of my car was different than what I was quoted and put my money on prior. I also noticed there was a maintenance plan for the dealership that was on my contract, but didn't make sense because I live in Raleigh. I panicked and called the dealership the next day and spoke to Joel about the fact I felt a little tricked. He offered to re-sign my contract and have me go in depth into the details about the warranties with finance and get all my paperwork sorted. So I came back to the dealership and met with Garrett to do all of this. First off let me say Garrett was an A+ employee. He explained everything in depth to me and answered my questions in detail to where I understood what was going on and where my money was going. I was able to take off the unnecessary standard maintenance plan and I got back the difference of what I was quoted, versus what ended up on my contract. I also briefly met with my salesman, Mike, when I went and he was largely apologetic about the mix-up. I believe this was just an error of communication, and I do applaud management and all of the employees I dealt with for turning what could've been a negative experience into something positive. I would suggest that in the future, if there are deals that are happening online, that a detailed price breakdown is sent to the customer (minus the warranties) before they make any deposit. I would also suggest that in finance they take things a little slower when going through warranties. Not everyone has a good understanding of how these things work, and it could've saved some issues. Thank you Mike, Jordan, Garrett, and Joel for your professionalism! I hope to do more business in the future. More

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Let me start off by saying that if I could give NO STARS, I would. You would think your car would be in good hands with this kind of dealership that brags that they are the best in WNC. I brought my car in f I would. You would think your car would be in good hands with this kind of dealership that brags that they are the best in WNC. I brought my car in for service due to recalls...NOT damage. However, when I went to pick it up following this service, I found that my car was damaged. On my 1st call to them, I was told they would look into what happened and call me back. I NEVER got a call back. On my 2nd call to them, I was told by the service department manager that he was NOT going to take responsibility. On my 3rd call to them, I spoke with a person that was in a higher position and was once again told that they would look into it. Once again ,they never got back to me. This has been going on for one month now and is an unacceptable way to treat your customers, especially loyal ones. After this experience, I would NEVER TRUST OR BRING MY CAR TO THIS DEALERSHIP AGAIN. I hope that the owner will see this and see how the employees really treat their customers. It is not a way to retain customers and I am highly disappointed. More

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great service very friendly very knowledgeble a fantastic experience from the moment I walked in till I left in my new car. I would recommend this dealer and car. Clean dealership. a fantastic experience from the moment I walked in till I left in my new car. I would recommend this dealer and car. Clean dealership. More

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Very welcoming environment. Loved the Christian music. Every associate was kind and welcoming! I have been telling everyone about my wonderful buying experience with Paramount Kia!! Every associate was kind and welcoming! I have been telling everyone about my wonderful buying experience with Paramount Kia!! More

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I never thought buying a new vehicle would be so pleasant! Norman, Mark and Joel were absolutely incredible and I would recommend EVERYONE to Kia of Asheville! What an amazing expirience! pleasant! Norman, Mark and Joel were absolutely incredible and I would recommend EVERYONE to Kia of Asheville! What an amazing expirience! More

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Everyone was extremely personable and friendly, helpful and patient. I went to Paramount Kia because I’d heard such great things about them, and they didn’t disappoint. Everyone worked hard to make sure I and patient. I went to Paramount Kia because I’d heard such great things about them, and they didn’t disappoint. Everyone worked hard to make sure I left with a car and deal I was happy with. More

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I am very happy to have bought my car at Kia and the team is fantastic, did their best to leave me satisfied,thank's. is fantastic, did their best to leave me satisfied,thank's. More

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Recently purchased a car from Brit at Paramount KIA. She was professional, attentive, knowledgeable. Extremely helpful with an issue that came up 3 days after purchasing. was professional, attentive, knowledgeable. Extremely helpful with an issue that came up 3 days after purchasing. More

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Paramount Kia was great to work with from the beginning to the end of the car buying process! I only have positive things to say! Super easy & we love our new Telluride!!! to the end of the car buying process! I only have positive things to say! Super easy & we love our new Telluride!!! More

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