John Brooks
John Brooks at Nissan of Elk Grove

John Brooks | Page 3

Senior Service Advisor

Nissan of Elk Grove

8590 Laguna Grove Drive
Elk Grove, CA 95757

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4.7
262 Reviews

Dealership Experience

22 yrs, 6 mos

Specialties & Trainings

Nissan Bronze Certified

Nissan Award of Excellence Winner

4.7

262 Reviews

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262 Reviews of John Brooks

July 03, 2026

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Employee Rating

Great speed at solving the problem. Customer service is excellent. I thank you for the help you did. More

by ABRAHAMSHERIFF8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Stoughton , All the staff mechanics/technicians that helped out as well. Thank you.

Jul 04, 2026

Nissan of Elk Grove responded

Thank you for your kind words, Abraham! We appreciate your feedback and are thrilled to know that you experienced great speed in solving the problem with our customer service at Nissan of Elk Grove. We look forward to assisting you again in the future! Sincerely, The Team at Nissan of Elk Grove

July 01, 2026

Dealership Rating
Employee Rating

Professional and courteous, lounge and bathroom was clean and they had a TV , coffee and hot water More

by ATOYOTAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2026

Nissan of Elk Grove responded

Thank you for taking the time to leave such a positive review! We’re glad to hear you enjoyed our clean lounge and bathroom facilities, along with the amenities we provide at Nissan of Elk Grove. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future! Sincerely, The Team at Nissan of Elk Grove

June 30, 2026

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Employee Rating

Great Service All Around. Always Satisfied With The Service I Get Here. They Always Take Care Of My Cars Needs. More

by RED.ROSAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2026

Nissan of Elk Grove responded

Thank you for your wonderful review! We’re thrilled to hear that you are always satisfied with the service you receive at Nissan of Elk Grove. Our team is dedicated to taking care of your car's needs, and it’s great to know we have met your expectations. We look forward to serving you again in the future! Sincerely, The Team at Nissan of Elk Grove

June 16, 2026

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Employee Rating

I dropped my car off around 10 am (with an appointment) on my lunch break. My car needed brake fluid replacement, which I am told by other mechanics takes 45 minutes to an hour. I came back over 5 hours la More

by ADRIENNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 16, 2026

Nissan of Elk Grove responded

Thank you for sharing your experience with us, Adrienne. We understand your concerns regarding the delay in servicing your vehicle, particularly for the brake fluid replacement. Your feedback is appreciated and taken seriously as we strive to improve our service at Nissan of Elk Grove. If you would like to discuss this further or provide more details, please feel free to contact us directly. We hope to have the opportunity to assist you better in the future. Sincerely, The Team at Nissan of Elk Grove

June 15, 2026

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Service advisor Jon Murphy was efficient, helpful, and always keeping us up to date. The dealership did great work on my car. More

by AVOKARI20
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jon Murphy

Jun 16, 2026

Nissan of Elk Grove responded

Thank you for your fantastic review! We're glad to hear that Jon provided you with efficient and helpful service during your visit to Nissan of Elk Grove. It's great to know that you're satisfied with the work done on your car. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Nissan of Elk Grove

June 13, 2026

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Provided Great customer service care, Goes above and beyond to ensure car is taken care of! More

by MARYLO
Service Price Transparency
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Recommend Dealer
Yes
Jun 13, 2026

Nissan of Elk Grove responded

Thank you for your review, Marylo! We appreciate your feedback about the great customer service at Nissan of Elk Grove. We’d love the opportunity to make your next visit a 5-star experience. If there’s anything we can do to improve your experience or address any concerns, please don’t hesitate to reach out to us directly. Sincerely, The Team at Nissan of Elk Grove

June 10, 2026

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You've lost touch with your customers. The day insulting a group of customers in your service bay became acceptable practice is the day you lost my family as customers. More

by CARRIETHEBALL2
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Recommend Dealer
No

Other Employees Tagged: Jeff Stoughton, Marc Lauture

Jun 10, 2026

Nissan of Elk Grove responded

Thank you for sharing your experience. We genuinely appreciate your feedback and take your concerns seriously. At Nissan of Elk Grove, we strive to provide a welcoming environment for all our customers, and it seems we missed the mark in your case. We invite you to reach out to us directly so we can better understand your situation. Your family’s satisfaction is important to us, and we hope to have the opportunity to improve your perception of our dealership. Sincerely, The Team at Nissan of Elk Grove

June 10, 2026

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Very efficient and good customer service . They are all very helpful . I really grade them 10. Their service dept is way much faster and very well organized . Tremendous team and service . I r More

by FRNBEGUM
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rebecca Garcia, Brandon Neveadomi , Patrick

Jun 10, 2026

Nissan of Elk Grove responded

Thank you so much for your review! We appreciate your kind words about our efficient customer service and organized service department at Nissan of Elk Grove. It’s always our goal to provide a fast and helpful experience for our customers. We’re glad you enjoy our well-maintained facility and the teamwork displayed by our staff and look forward to welcoming you back on your next visit! Sincerely, The Team at Nissan of Elk Grove

June 08, 2026

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Employee Rating

Elk Grove Nissan always does a great job. Fast and efficient. Great deal on the oil change for Memorial Day More

by SJONES6474
Service Price Transparency
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Recommend Dealer
Yes
Jun 09, 2026

Nissan of Elk Grove responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at Nissan of Elk Grove and that you took advantage of our Memorial Day oil change deal. We appreciate your kind words about our team’s efficiency. Looking forward to seeing you again soon! Sincerely, The Team at Nissan of Elk Grove

June 08, 2026

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Employee Rating

Good Service and knowledgable staff regarding the service performed. Explained detailed things and whats best for your vehicle More

by DENNIS_DYRT
Service Price Transparency
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Recommend Dealer
Yes
Jun 08, 2026

Nissan of Elk Grove responded

Thank you for your wonderful review, Dennis! We’re thrilled to hear that you had a great experience with our knowledgeable staff at Nissan of Elk Grove. Our team is dedicated to providing detailed explanations and recommendations for your vehicle's needs. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Nissan of Elk Grove

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