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John Brooks
John Brooks | Page 3
Senior Service Advisor
Nissan of Elk Grove
8590 Laguna Grove Drive
Elk Grove, CA 95757
261 Reviews
Dealership Experience
22 yrs, 5 mos
Specialties & Trainings
Nissan Bronze Certified
Nissan Award of Excellence Winner
261 Reviews
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261 Reviews of John Brooks
July 01, 2026
Professional and courteous, lounge and bathroom was clean and they had a TV , coffee and hot water and they had a TV , coffee and hot water More
by ATOYOTAH
Verified CustomerOther Employees Tagged: Jeff Stoughton, Jon Murphy, Raul Ruiz
June 30, 2026
Great Service All Around. Always Satisfied With The Service I Get Here. They Always Take Care Of My Cars Needs. Always Satisfied With The Service I Get Here. They Always Take Care Of My Cars Needs. More
by RED.ROSAS
Other Employees Tagged: Patrick Braxton, Rebecca Garcia, Marc Lauture
June 16, 2026
I dropped my car off around 10 am (with an appointment) on my lunch break. My car needed brake fluid replacement, which I am told by other mechanics takes 45 minutes to an hour. I came back over 5 hours la on my lunch break. My car needed brake fluid replacement, which I am told by other mechanics takes 45 minutes to an hour. I came back over 5 hours later after work by Lyft and my car was still not ready. I am not sure they had even started replacing the brake fluid, because I had to then wait over an hour. If I had a choice I would take my car elsewhere but I feel limited as many mechanics will not service EVs. More
by ADRIENNE
June 15, 2026
Service advisor Jon Murphy was efficient, helpful, and always keeping us up to date. The dealership did great work on my car. always keeping us up to date. The dealership did great work on my car. More
by AVOKARI20
Other Employees Tagged: Jon Murphy
June 10, 2026
You've lost touch with your customers. The day insulting a group of customers in your service bay became acceptable practice is the day you lost my family as customers. The day insulting a group of customers in your service bay became acceptable practice is the day you lost my family as customers. More
by CARRIETHEBALL2
Other Employees Tagged: Jeff Stoughton, Marc Lauture
June 10, 2026
Very efficient and good customer service . They are all very helpful . I really grade them 10. Their service dept is way much faster and very well organized . Tremendous team and service . I r They are all very helpful . I really grade them 10. Their service dept is way much faster and very well organized . Tremendous team and service . I really like the place as it’s very well maintained. Their service dept is a way out too fast to help customers they all have a great team . More
by FRNBEGUM
Other Employees Tagged: Rebecca Garcia, Brandon Neveadomi , Patrick
June 08, 2026
Elk Grove Nissan always does a great job. Fast and efficient. Great deal on the oil change for Memorial Day Fast and efficient. Great deal on the oil change for Memorial Day More
by SJONES6474
Other Employees Tagged: Jeff Stoughton, Rebecca Garcia, Jon Murphy, Raul Ruiz, Brandon Neveadomi
June 08, 2026
Good Service and knowledgable staff regarding the service performed. Explained detailed things and whats best for your vehicle performed. Explained detailed things and whats best for your vehicle More
by DENNIS_DYRT
Other Employees Tagged: Jeff Stoughton, Rebecca Garcia, Jon Murphy, Raul Ruiz, Brandon Neveadomi
June 07, 2026
We dropped off our car at 1:00 PM for a recall repair and SMOG inspection, making it very clear that we needed the vehicle back by 12:30 PM the following day at the latest. At 12:30 PM the next day, I cal SMOG inspection, making it very clear that we needed the vehicle back by 12:30 PM the following day at the latest. At 12:30 PM the next day, I called to confirm the car was ready for pickup. I was told that the employee handling our vehicle was out to lunch until 1:00 PM. When I called back at 1:15 PM, I was informed that the SMOG inspection had not yet been started, but that our car was next in line. I was assured it would be ready by 2:30 PM. I explained that someone was driving from the Bay Area to purchase the car and that we needed an accurate completion time. Once again, I was reassured that the vehicle would be ready by 2:30 PM. However, when my husband arrived at 3:00 PM, the SMOG inspection had still not begun. He had to wait at the dealership while the work was completed, and the buyer who had driven all the way from the Bay Area was also forced to wait. Communication throughout the process was extremely poor. Every time I called, the phone rang for an unusually long time before anyone answered. On my first call, the employee who picked up was carrying on a separate conversation, and I had to confirm that I had actually reached Nissan. While the staff was courteous, they lacked professionalism, communication skills, and respect for their customers' time. The repeated assurances that were not honored created unnecessary stress and inconvenience. Fortunately, the vehicle has now been sold, and we will not have to return to this dealership. More
by HARMANDEEPSANDHU
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