John Brooks | Page 3

We dropped off our car at 1:00 PM for a recall repair and SMOG inspection, making it very clear that we needed the vehicle back by 12:30 PM the following day at the latest. At 12:30 PM the next day, I cal SMOG inspection, making it very clear that we needed the vehicle back by 12:30 PM the following day at the latest. At 12:30 PM the next day, I called to confirm the car was ready for pickup. I was told that the employee handling our vehicle was out to lunch until 1:00 PM. When I called back at 1:15 PM, I was informed that the SMOG inspection had not yet been started, but that our car was next in line. I was assured it would be ready by 2:30 PM. I explained that someone was driving from the Bay Area to purchase the car and that we needed an accurate completion time. Once again, I was reassured that the vehicle would be ready by 2:30 PM. However, when my husband arrived at 3:00 PM, the SMOG inspection had still not begun. He had to wait at the dealership while the work was completed, and the buyer who had driven all the way from the Bay Area was also forced to wait. Communication throughout the process was extremely poor. Every time I called, the phone rang for an unusually long time before anyone answered. On my first call, the employee who picked up was carrying on a separate conversation, and I had to confirm that I had actually reached Nissan. While the staff was courteous, they lacked professionalism, communication skills, and respect for their customers' time. The repeated assurances that were not honored created unnecessary stress and inconvenience. Fortunately, the vehicle has now been sold, and we will not have to return to this dealership. More

by HARMANDEEPSANDHU Verified Customer Verified Customer

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Very nice gentleman. Just wished he'd remembered us since he told us and we booked a two thousand dollar service job. Rental car was a hassle to get and by the time we go Just wished he'd remembered us since he told us and we booked a two thousand dollar service job. Rental car was a hassle to get and by the time we got home with it, it was less than an hour before the car was ready. So, great service by the service team working on our car. Excellent work and speed. We just hope next mileage check/car update we don't have to say what we're there for multiple times and a rental car be ready and waiting. More

by MSMAW54 Verified Customer Verified Customer

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They were fast and polite and checking the car in. They let me know approximately how long it would take for the repairs to be done and they were in fact done at least 30 minutes before they said they They let me know approximately how long it would take for the repairs to be done and they were in fact done at least 30 minutes before they said they would be they’re waiting area is clean, pleasant comfortable and they explained everything that was done to my satisfaction. I’m very pleased with your service department. More

by GIRYOUNG Verified Customer Verified Customer

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Everyone at Nissan are friendly, professional and knowledgeable. We have been going to Nissan for many years. knowledgeable. We have been going to Nissan for many years. More

by CGMJBENN Verified Customer Verified Customer

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Great job, I like that they provide a video of the work performed and the inspections done. Everyone here is always very friendly. performed and the inspections done. Everyone here is always very friendly. More

by AVALOS C Verified Customer Verified Customer

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The Service Department Staff are very helpful and professional. Each time I had my car in for service it was done in a timely manner. professional. Each time I had my car in for service it was done in a timely manner. More

by MARIANNECITY Verified Customer Verified Customer

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This dealership have very nice employees. The have good experience & knowledge. There service is good. The have good experience & knowledge. There service is good. More

by APANBIR Verified Customer Verified Customer

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At my last visit. The technician didn’t wear shoe covers and left back dirt and smudges on my cream color driver side car mat. I had to clean it and can still see the The technician didn’t wear shoe covers and left back dirt and smudges on my cream color driver side car mat. I had to clean it and can still see the smudges. Please have techs wear shoe protection. More

by GUERRERO.ELLIE Verified Customer Verified Customer

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Great Service attentive staff. John Brooks explains everything quickly and effectively. He always good natured John Brooks explains everything quickly and effectively. He always good natured More

by TARASWASYLYNA Verified Customer Verified Customer

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Everything is good. My car is very nice. Every time I drive to much traffic management and the car is very good. My car is very nice. Every time I drive to much traffic management and the car is very good. More

by RCGHIMIRE Verified Customer Verified Customer

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