John Connelly | Page 6

Experience with Acura Columbus I just recently purchased my second car from Acura Columbus and would like to comment on my experience. The sales staff was great especially Ben and Z I just recently purchased my second car from Acura Columbus and would like to comment on my experience. The sales staff was great especially Ben and Zack. In addition, John Connelly was great as well. It's my second car I purchased from them and would highly recommend them to anyone. In addition, I would like to comment on the service department as well. Our suv had some scratches on it and they buffed them out as we waited. Each time we have been there the staff has been very helpful. Buying a car is never fun, but with them, both times went about as well as I could ever expect. I would highly recommend Acura Columbus to anyone interested in purchasing a vehicle. Lastly, our Acuras have been the best cars we have ever owned. More

Helpful 0

Report | Print

Went Out of Their Way To Ensure Great Customer Experience This is the 3rd time I have had my car serviced here since buying my 2015 Acura ILX. Each time, the staff have been kind and have not been pushy, whi This is the 3rd time I have had my car serviced here since buying my 2015 Acura ILX. Each time, the staff have been kind and have not been pushy, which I appreciate. I had a couple of concerns heading into the appointment after recently receiving a letter related to an airbag recall on my vehicle. Since my appointment was for a tire rotation and oil change, I wasn't sure what to expect in relation to how the dealership would handle the recall, particularly since there is currently a national backorder on the impacted parts. I voiced my concerns and was pleasantly surprised with how accommodating the dealership was at meeting my needs. The dealership went out of their way to develop a plan that both fit my needs and my work schedule. When it comes to customer service, these guys get it! More

by ILX77 Verified Customer Verified Customer

Helpful 0

Report | Print

Quick, courtious and informative The service staff at Acura Columbus is always welcoming and courteous. From the valet out front to the service desk to the Todd Skidmore, the customer The service staff at Acura Columbus is always welcoming and courteous. From the valet out front to the service desk to the Todd Skidmore, the customer service guy and the check out desk...you always feel like they are wanting to help. I love that they get you in on time and out as quickly as possible. The packet reflecting the breakdown of the service performed with graphics and descriptions are helpful for maintenance due now and in the near future. So you can plan ahead. I have no anxieties when scheduling service. Acura Columbus is where I purchased my MDX and where I choose to have it serviced. Hands down! More

by DIANE0 Verified Customer Verified Customer

Helpful 0

Report | Print