John Hartgenbush

I recently had fantastic service from Hawk Ford. I scheduled a 40,000 maint review. They did the inspection and called me to say “all good, nothing needed.” Literally zero oversell! They even picked I scheduled a 40,000 maint review. They did the inspection and called me to say “all good, nothing needed.” Literally zero oversell! They even picked up and returned my car, no charge. I'd give them a 10 stars out of 5. More

by GDEPACE Verified Customer Verified Customer

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Great service from the quicklane department. They got my car in on time and did a great job They got my car in on time and did a great job More

by BGATES Verified Customer Verified Customer

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The salesman I had did a good job with answering all my questions and doubts. He assured me the price we discussed was the total out the door price. questions and doubts. He assured me the price we discussed was the total out the door price. More

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Steve & John in Service run a very tight ship-EXCELLENT service and Tyler(Shop Mechanic) is great to work with and chat on my Bronco when completed. I also rated the Sales & Mgmt. Team Members with the ra service and Tyler(Shop Mechanic) is great to work with and chat on my Bronco when completed. I also rated the Sales & Mgmt. Team Members with the ratings.... whew & WOW, I handed out a TON of well earned Gold Stars today!!! Must be from the F-150 Shelby, the F-150 Tremor and now the Bronco Raptor all purchased at Hawk Auto in St. Charles & to top it off, my wife drives a Nissan Armada from next door!!! David H. More

by David H. Verified Customer Verified Customer

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Everything went fine on purchasing the new Maverick. Ford needs to update a Q code in bed of the truck. It takes you to a video that shows something not on my truck. A nice storage box in the bed of Ford needs to update a Q code in bed of the truck. It takes you to a video that shows something not on my truck. A nice storage box in the bed of the truck that is not installed on my truck. Hawk Ford could use a little improvement on the Quick Lane. The last two times I have had a couple of issues. Before those two times it was much better. More

by HFBRILL Verified Customer Verified Customer

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This is the best dealership ever very courteous staff, and they're not pushy at all. They work With you and For you. and they're not pushy at all. They work With you and For you. More

by AYESHA867 Verified Customer Verified Customer

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great service as always. everyone was very helpful and my vehicle is good. I recommend using the at home service everyone was very helpful and my vehicle is good. I recommend using the at home service More

by jrmfrg Verified Customer Verified Customer

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Great service staff from beginning to end. Best Ford dealer in the area. Highly recommended. Best Ford dealer in the area. Highly recommended. More

by JOSHUATGRANT64 Verified Customer Verified Customer

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WORST CUSTOMER SERVICE AND REPAIR I HAVE EVER GOTTEN SINCE 1975 DOING BUISNESS WITH DEALERS SINCE 1975 DOING BUISNESS WITH DEALERS More

by KOFLEET Verified Customer Verified Customer

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Took my car in for a recall and oil change. After they finished, as I pulled out onto the street, the check engine light came on. I had to come back into the dealer and give it back to them. Af After they finished, as I pulled out onto the street, the check engine light came on. I had to come back into the dealer and give it back to them. After waiting another 45 minutes, they handed me the keys and said that they had to reprogram the PCM. I guess my time has no value as they didn’t even apologize for the failed repair or my additional wait. Not a service experience l could recommend. More

by JHK959 Verified Customer Verified Customer

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