John Lane | Page 7
Business Development Representative
Colonial West Chevrolet of Fitchburg
314 John Fitch Hwy
Fitchburg, MA 01420
149 Reviews
Write a ReviewDealership Experience
16 yrs, 4 mos
Industry Experience
38 yrs, 4 mos
149 Reviews of John Lane
June 25, 2023
Great service every time I service my car! Needed an oil change and front brake pads/rotors replaced. Work was performed efficiently at a very reasonable cost. Needed an oil change and front brake pads/rotors replaced. Work was performed efficiently at a very reasonable cost. More
Other Employees Tagged: Tania Audet, Jacqueline Quinlan , Shelley Dupre
June 23, 2023
You guys are amazing and geno and alex helped me find the dream car i been looking fir my whole life. I HOPE EVERYINE CAN COME FIND THEIR DREAM CAR AT COLONIAL WEST. dream car i been looking fir my whole life. I HOPE EVERYINE CAN COME FIND THEIR DREAM CAR AT COLONIAL WEST. More
Other Employees Tagged: Geno Neagle, Carlos Silvera , Alex Breault
May 31, 2023
First, Shelly is a Godsend as she understands my needs and time constraints. She ensures the service I need is done when I need it. She has such a beautiful personality and is always there to help. She and time constraints. She ensures the service I need is done when I need it. She has such a beautiful personality and is always there to help. She is a perfect fit for her role as good customer service is so important and she is excellent at it. I was dropping my car off for service the next morning and asked Edison to keep it in the garage overnight. He took it in the garage. A little while later my driver-side mirror was already replaced. Jaqueline is always so kind and helpful in writing up the paperwork. Angie is so wonderful and always makes checkout so easy. Chris was not there, but when he is, he is always so helpful in understanding my needs and explaining every detail of the service and what will be needed next. I am so glad I purchased my Impala from Colonial West. Service and Sales are exceptional. I only wish GM would continue to make the Impala with the large-size engine or maybe put a larger engine in the Malibu. More
Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Shepherd, Vincent Locher, Carlos Silvera, Jacqueline Quinlan , Alex Breault, Shelley Dupre, Sean-O Salem
May 31, 2023
First, Shelly is a Godsend as she understands my needs and time constraints. She ensures the service I need is done when I need it. She has such a beautiful personality and is always there to help. She and time constraints. She ensures the service I need is done when I need it. She has such a beautiful personality and is always there to help. She is a perfect fit for her role as good customer service is so important and she is excellent at it. I was dropping my car off for service the next morning and asked Edison to keep it in the garage overnight. He took it in the garage. A little while later my driver-side mirror was already replaced. Jaqueline is always so kind and helpful in writing up the paperwork. Angie is so wonderful and always makes checkout so easy. Chris was not there, but when he is, he is always so helpful in understanding my needs and explaining every detail of the service and what will be needed next. I am so glad I purchased my Impala from Colonial West. Service and Sales are exceptional. I only wish GM would continue to make the Impala with the large-size engine or maybe put a larger engine in the Malibu. More
Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Shepherd, Vincent Locher, Carlos Silvera, Jacqueline Quinlan , Alex Breault, Shelley Dupre, Sean-O Salem
May 31, 2023
Great customer service! I called in the morning to schedule an appointment and Shelly got me in the same day. I called in the morning to schedule an appointment and Shelly got me in the same day. More
Other Employees Tagged: Tania Audet, Christopher Taylor
May 30, 2023
I have always had a great experience. From Shelly scheduling, service writers to service technicians properly fixing my car. From Shelly scheduling, service writers to service technicians properly fixing my car. More
Other Employees Tagged: Tania Audet, Jacqueline Quinlan , Shelley Dupre
May 19, 2023
Sean was Fantastic. He was attentive and professional. He answered all our questions and concerns and went above and beyond to be sure we had all the support we needed t He was attentive and professional. He answered all our questions and concerns and went above and beyond to be sure we had all the support we needed to close the deal. Thank you Sean for giving us such Great Customer Service and All with a Smile… We Appreciate you!!! More
Other Employees Tagged: Jeff Chandler , Sean-O Salem
May 03, 2023
Very professional, fast service, pleasure to have my vehicle serviced at Colonial West. Will recommend others to seek out Colonial for service vehicle serviced at Colonial West. Will recommend others to seek out Colonial for service More
Other Employees Tagged: Edison DaCosta, Angie Shepherd, Jacqueline Quinlan , Shelley Dupre
April 29, 2023
All sale and administrative staff are very welcoming. I have been purchasing all my vehicles from this dealership. The staff is very accommodating and knowledgeable. From the first moment you walk in, yo I have been purchasing all my vehicles from this dealership. The staff is very accommodating and knowledgeable. From the first moment you walk in, you are greeted and made to feel like a priority. Will recommend to everyone and continue my business with them. More
Other Employees Tagged: Geno Neagle, Carlos Silvera , Coby Smart

