John Mason | Page 3

I am unfortunately having to write this review due to my extremely poor experience with Southern Collision Center on Peters Creek. After being involved in a car accident, my insurance allowed me to choos extremely poor experience with Southern Collision Center on Peters Creek. After being involved in a car accident, my insurance allowed me to choose a repair shop. I chose Southern Collision Center simply because of its proximity to my home — a decision I deeply regret. My truck was not drivable due to a flat tire and was towed to their facility. Southern Collision Center estimated the repair cost at nearly $28,000, declaring extensive damage such as a bent frame and axle. This estimate resulted in my truck being deemed a total loss by the insurance company. However, upon further inspection and after challenging their assessment, I found these claims to be completely unfounded. When I questioned the accuracy of their estimate, the manager berated me, claimed I "didn’t know what I was talking about,", "why don't you fix it then" and then increased the estimate to $34,000, which felt retaliatory and highly unprofessional. Thankfully, I was able to purchase my truck back from the insurance company and have it properly repaired elsewhere for only $9,000. The actual damage was mostly cosmetic — a far cry from the catastrophic damage Southern Collision Center claimed. In my opinion, this behavior borders on fraud. To take advantage of customers during an already stressful time is unacceptable. Based on my experience, I would strongly advise against trusting Southern Collision Center with your vehicle or doing business with them in any capacity. More

by Chad Forte Verified Customer Verified Customer

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Great service, lovely paint job and Athena’s continuous updates on status was exemplar. Thank you Collision Center for a job well done! updates on status was exemplar. Thank you Collision Center for a job well done! More

by DIMENSIONMAX Verified Customer Verified Customer

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I have always had good feelings about my Hyundai service department. My husband and I have had five Hyundais since we moved to Vinton in 2005. Since he passed away in 2015, I have owned two Santa Fe SUVs department. My husband and I have had five Hyundais since we moved to Vinton in 2005. Since he passed away in 2015, I have owned two Santa Fe SUVs and Wayne Lewis has sold us all of them. Until this year, no extensive work was needed on our vehicles. The only complaint I have had was this last time when I was told my vehicle would be ready by Friday, May 30. It was not. That was okay but I had an important event that I needed to leave on June 4. Then “maybe Monday…..then maybe by Tuesday June 3rd. I had to beg them to have it ready because I needed to leave early on the 4th. Finally I was able to pick up my Santa Fe by 5:00 Tuesday afternoon! Maybe I’m wrong, but I feel like having owned five Hyundais since living in the area for 20 years, I would expect some consideration. But….. I love my Santa Fe!! And I love the people who work there, especially Wayne Lewis! More

by JUANDATEACHER Verified Customer Verified Customer

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It’s close to my home, decent prices, and they take good care of my car care of my car More

by Omand Verified Customer Verified Customer

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This dealership has excellent customer service whether its sales service or questions or concerns. They help you and handle with care its sales service or questions or concerns. They help you and handle with care More

by chrissprouse0420 Verified Customer Verified Customer

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Southern Team Collision did an excellent job! Stellar customer service, very courteous, and excellent quality workmanship Stellar customer service, very courteous, and excellent quality workmanship More

by merry.mckissick Verified Customer Verified Customer

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Very pleasant experience. Excellent cosmetic repair. I am curious about the additional work that insurance paid for. Excellent cosmetic repair. I am curious about the additional work that insurance paid for. More

by luvnlifern1 Verified Customer Verified Customer

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He was very informative about each and every car he showed us. He was very kind. Also not a pushy salesman, showed us all the options we had on the vehicle and the loan process showed us. He was very kind. Also not a pushy salesman, showed us all the options we had on the vehicle and the loan process More

by DSHEARPERFECTION Verified Customer Verified Customer

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Very good work, and in time promised, kept in contact throughout repairs very satisfied with work done! throughout repairs very satisfied with work done! More

by brothervince77 Verified Customer Verified Customer

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Everything went extremely well and very nice. The repair was done really well and I picked it up on time The repair was done really well and I picked it up on time More

by clete1904 Verified Customer Verified Customer

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