Pam and dealership so
professional/friendly/accommodating. Feel confident with everything that’s been done - 100% satisfied
professional/friendly/accommodating. Feel confident with everything that’s been done - 100% satisfied
More
by BHagen
Sep 25, 2026 -
Ken Ganley Ford Parma responded
Hearing that Pam and our team provided expert, courteous, and accommodating service is wonderful. Knowing you feel fully confident in your new Ford F-150 Hybrid purchase means a lot to us.
Ken Ganley Ford treated us very well at the time of
sales. My hope is that their service is just as good and that they can live up to the Bob Gillingham Ford name and way they did business.
sales. My hope is that their service is just as good and that they can live up to the Bob Gillingham Ford name and way they did business.
More
by SEFL1901
Verified Customer
Verified Customer
Sep 21, 2026 -
Ken Ganley Ford Parma responded
Your new Ford F-150 is in great hands. Knowing you felt well treated at the time of purchase means a lot to our team. Our service department operates with the same dedication that guided your purchase.
Everybody was very nice, helpful and seemed very honest.
John Ruper it seemed, went above and beyond to make a deal with me. I loved the truck, but still wasn’t sure, but then John made me a deal I couldn’t
John Ruper it seemed, went above and beyond to make a deal with me. I loved the truck, but still wasn’t sure, but then John made me a deal I couldn’t pass up. Because I live alone, he offered to deliver the truck, which made it even easier for me to say yes. So I’m very happy with the everything.
More
by SUEMYRS59
Verified Customer
Verified Customer
Sep 25, 2026 -
Ken Ganley Ford Parma responded
Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Had what I needed and helped me get it with no hassle.
I would highly recommend.
I would highly recommend.
More
by METAFISH13
Verified Customer
Verified Customer
Sep 19, 2026 -
Ken Ganley Ford Parma responded
Hearing that you found what you needed without any hassle means a lot to our team. We appreciate your recommendation and hope you’re enjoying your Honda Accord Hybrid.
Kristy Tomcho and John Ruper were very friendly and
efficient. Easiest new lease I've had.
efficient. Easiest new lease I've had.
More
by DOUGSLYGH
Verified Customer
Verified Customer
Other Employees Tagged:
John Ruper
Sep 17, 2026 -
Ken Ganley Ford Parma responded
Knowing that leasing your new F-150 was the easiest you’ve had is rewarding. Your praise for John and our team’s friendly service and efficiency means a lot to us.
We asked repeatedly if our van (not yet being built) had
side windows but our questions went unanswered
We apparently signed for some $5000 package we were not fully informed about. When we came in to can
side windows but our questions went unanswered
We apparently signed for some $5000 package we were not fully informed about. When we came in to cancel we were treated rudely
More
by EFTY
Verified Customer
Verified Customer
Sep 14, 2026 -
Ken Ganley Ford Parma responded
Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
Madelyn was amazing and walked us through building of my
Bronco. She went through all the important features when we picked it up. She stayed in contact throughout the entire process.
Bronco. She went through all the important features when we picked it up. She stayed in contact throughout the entire process.
More
by lauerpauer
Verified Customer
Verified Customer
Other Employees Tagged:
John Ruper
Aug 31, 2026 -
Ken Ganley Ford Parma responded
Hearing that you felt informed throughout the build process means a lot to our sales team. We’re glad we had the chance to walk you through all the key features when you picked up your new Bronco.
Great friendly atmosphere.
Kristy and John made leasing my new explorer easy and were great to work with
Kristy and John made leasing my new explorer easy and were great to work with
More
by ALEXADERGREIF419
Verified Customer
Verified Customer
Service Price Transparency
Aug 21, 2026 -
Ken Ganley Ford Parma responded
We’re glad the atmosphere in our service department felt welcoming. Knowing that Kristy and John made the service on your Ford Explorer smooth means a lot to us.
5 stars plus Informed, friendly, helpful knowledgeable, A
delightful treat meeting all the staff Wonderful and a delightful experience
delightful treat meeting all the staff Wonderful and a delightful experience
More
by CROOKL
Verified Customer
Verified Customer
Other Employees Tagged:
John Ruper
Aug 20, 2026 -
Ken Ganley Ford Parma responded
Your note about our team being friendly and knowledgeable truly reflects how we strive to welcome every customer. We’re glad your new Ford Explorer purchase was such a delightful experience.
Everyone is very helpful and friendly.
Kristy helped with everything every step of the way!
Kristy helped with everything every step of the way!
More
by ghensley
Verified Customer
Verified Customer
Other Employees Tagged:
John Ruper
Aug 20, 2026 -
Ken Ganley Ford Parma responded
Our team enjoyed guiding you through each step of your Ford Explorer lease. Knowing you found everyone so friendly and helpful is especially rewarding. Thank you for the five-star rating.