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John Ruper

Overview Reviews (370) Inventory (235)

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John Ruper

John Ruper | Page 26

Sales Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7

370 Reviews

Overview Reviews (370) Inventory (235)

4.7

370 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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370 Reviews of John Ruper

March 21, 2023

Dealership Rating

Employee Rating

All the employees were very friendly, knowledgeable and professional. Brandon was very experienced with the new technology in my 2022 f150. Helped set everything up,explained all the features and follow professional. Brandon was very experienced with the new technology in my 2022 f150. Helped set everything up,explained all the features and followed up the next day if I had any questions. Thanks again!!! More

by TRICKYRICK8860

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Morgan Gallagher , Brandon Taylor-Mitchell

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Mar 21, 2023 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. Brandon and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West. Congratulations on your new F150!

Mar 23, 2023 -

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. If you have any further questions, please give us a call. We're always happy to help!

March 21, 2023

Dealership Rating

Employee Rating

Pam is truly amazing! She went way above and beyond! Had everything ready for when we got there! Best car buying experience I have ever had and it was so easy! Thank you P She went way above and beyond! Had everything ready for when we got there! Best car buying experience I have ever had and it was so easy! Thank you Pam for everything you did!! We will be back!! More

by jsecrest94

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Pam Koglman, Tom Yerace, Dan Overman, Matt Palffy, Tracy Sapienza

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Mar 21, 2023 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Pam met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

Mar 23, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 19, 2023

Dealership Rating

Employee Rating

It was a very quick and easy process ! ! Everyone was very kind and answered all the questions i had ! ! Everyone was very kind and answered all the questions i had ! More

by Samira Hasan

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Matt Palffy, Austin Simpson , Mike LaScola

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Mar 20, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 11, 2023

Dealership Rating

Employee Rating

Great employees great service. John Ruper is the best !! We are very happy with all aspects of sales and service. John Ruper is the best !! We are very happy with all aspects of sales and service. More

by Judie Metzler

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 13, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

Mar 13, 2023 -

Ken Ganley Ford Parma responded

Hi Judie, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 10, 2023

Dealership Rating

Employee Rating

This was the most efficient car buying process I've ever had. They were nice. Fast. No pressure and fair trade. had. They were nice. Fast. No pressure and fair trade. More

by Heidi N

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tracy Sapienza , Brandon Taylor-Mitchell

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Mar 11, 2023 -

Ken Ganley Ford Parma responded

Heidi, thank you so much for choosing Ken Ganley Ford West! Congrats on your new purchase, and let us know if we can be of any more assistance!

March 06, 2023

Dealership Rating

Employee Rating

Very professional and attentive to their customers request and needs. Took their time to understand what the buyer is looking for ! request and needs. Took their time to understand what the buyer is looking for ! More

by Lopeznikko73

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Bolaji Adeyemi, Pam Koglman, Tracy Sapienza

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Mar 09, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Mar 06, 2023 -

Lopeznikko73 responded

Very friendly and professional. And caring to customer needs.

February 24, 2023

Dealership Rating

Employee Rating

Very fast and always do a great job with service. Mike LaScola and Matt Palffy took amazing care of me everytime I come in Mike LaScola and Matt Palffy took amazing care of me everytime I come in More

by soldwithkap

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Palffy, Austin Simpson, George Hadgigeorgiou , Carlyle Franklin, Mike LaScola

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Feb 27, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! If you have any further questions, please give us a call. We're always happy to help!

February 22, 2023

Dealership Rating

Employee Rating

Everyone was friendly and helpful. They got us in and out. They even gave us a loner car so we could get lunch. Very good experience. They got us in and out. They even gave us a loner car so we could get lunch. Very good experience. More

by BARBER5323

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Carlyle Franklin, Dave Moga

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Feb 23, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

February 14, 2023

Dealership Rating

Employee Rating

Had a great experience with this dealership. Very professional and accommodating. Would highly recommend. A1 service Very professional and accommodating. Would highly recommend. A1 service More

by Bob

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Pam Koglman, Tracy Sapienza

Report | Print

Feb 14, 2023 -

Ken Ganley Ford Parma responded

Bob, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 04, 2023

Dealership Rating

Employee Rating

I was greeted right away. I was shown the car I was interested in and took it for a test drive. Paperwork was quick and efficient. I was shown the car I was interested in and took it for a test drive. Paperwork was quick and efficient. More

by Tjjustice51

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Bolaji Adeyemi

Report | Print

Feb 05, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for choosing Ken Ganley Ford West! Congrats on your new purchase. Please let us know if we can be of any more assistance!

Feb 07, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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