Johnny Poole Jr. | Page 2

John Settineri was an excellent sales rep. ..never pushy, never "sales-y", just very straightforward, factual, and professional all in a good way. I talked to John over months, as I was not rea ..never pushy, never "sales-y", just very straightforward, factual, and professional all in a good way. I talked to John over months, as I was not really a hot, ready-to-buy customer, and he properly just occasionally reached out to see if I was interested...again, never in a manner that was too much, just occasionally...until it just so happens that everything aligned just right, with a good, negotiated price on a car optioned exactly as I wanted that arrived on the lot. From there, the negotiation and final price was again very up front and straightforward. Also nice words for Johnny Poole for the finalized negotiation, and Travis Holtzclaw. At the time of this posting, the dealership was very busy on the weekend with a lot of interested customers, so if you go on a Saturday, I would plan appropriately regarding time. Overall, I would have to rate this purchase as the best car buying/transaction experience I've had in the past 40 years...the previous ones being from non-Subaru dealerships; this is my first Subaru purchase ever. More

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Dealing with this dealership was amazing. From Ralph and Nick in sales through financing and management, just an absolute pleasure. They helped me find my wrx and worked with me on exactly wh From Ralph and Nick in sales through financing and management, just an absolute pleasure. They helped me find my wrx and worked with me on exactly what I wanted. Thank you all so much! More

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I worked with John Settineri regarding my purchase. I warned John I was probably not going to buy a car, that I was "just looking". John was polite, professional, and did occasionally touch base with m I warned John I was probably not going to buy a car, that I was "just looking". John was polite, professional, and did occasionally touch base with me a few times over the course of months to see if my level of interest had changed. And, at one point, when a car appeared configured exactly as I would have wanted, I decided to go for it; we negotiated a good, fair deal. The car buying process was easy, they were very clear about everything at all times. I felt it was a good interaction with John and the other folks at the dealership. More

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I had a poor interaction with salesman, Mark Singleton, and I expressed my dissatisfaction. The GM of the dealership responded personally to me and I am happy with the resolution. EDIT: Due to more rec and I expressed my dissatisfaction. The GM of the dealership responded personally to me and I am happy with the resolution. EDIT: Due to more recent developments, I am returning to this review to adjust it back to my original rating. This is a horribly run dealership with staff members who have no business dealing with the public. More

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John at Subaru of Kennesaw helped me navigate my first car-buying experience and made the process easy to understand. He helped me get into a new car much faster than I thought it could ever happen. car-buying experience and made the process easy to understand. He helped me get into a new car much faster than I thought it could ever happen. More

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This dealership is top notch from start to finish! I started an inquiry online and salesman, Ralph Kurland reached out to me. Pretty much had everything taken care of before our appointment we made. W I started an inquiry online and salesman, Ralph Kurland reached out to me. Pretty much had everything taken care of before our appointment we made. Walked thru the entire ascent with such patience and answered every question. Steve Abad was our finance gentleman and he was also awesome! Mr. Poole, sales manager just want to say how awesome you and tour team are!! Keep up the good work! More

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** TOTAL LACK ** of attention to detail. I gave specific requests/instructions to the sale Rep -- RALPH -- to "add a Trailer Hitch, and Do NOT active Starlink" (aka On-Star), and he com I gave specific requests/instructions to the sale Rep -- RALPH -- to "add a Trailer Hitch, and Do NOT active Starlink" (aka On-Star), and he completely screwed everything up. Even though I told him several times about the hitch, and followed up twice (he told me it was on order both times, and then later recanted via text message)...he completely dropped the ball. He forgot to add the cost of the hitch to the car, and then asked for my credit card for the $985 to fix his mistake! (I'm not even counting the fact that Ralph failed to relay to the financial officer the terms of the agreemnt for the car. Had I not read the contracts, I would have been forced to pay MORE that the terms agreed upon -- Again -- LACK OF DETAL). Additionally, we also had a whole discussion as to why I didn't want Starlink...Ralph dropped the ball on that one too. About a week later, I get notified that Starlink was activated, which I then had to spend HOURS of my life trying to fix. I have no explaination why he didn't make sure my instructions were followed....just a shrudge of his shoulders and said...well, basically, nothing. He should have followed up and made SURE my instructions were forwarded to whomever activates Starlink. Ralph has NO ATTENTION TO DETAIL and NO follow-up/through!! The dealership lost two stars over two mistakes, and one more for the hastle of FIXING THEM out of my pocket finacially or with the hours of my life with customer support. None of this would have happend had they simply LISTENED to their customer. Also, I am giving a "POOR" to the "How would you rate the dealership's explanation of final vehicle pricing?" below because they didn't add the cost of the hitch to the financing, and had the wrong terms written that had to be corrected at the time of signing. To be clear, I had to eat the cost of the hitch on my credit card. NOT OKAY! In my opinion, they should have credited me the cost of the Starlink ($100 that was wrapped into the cost of the car...without my permission, I might add) toward the cost of the hitch. They REFUSED when asked. NOT HAPPY! More

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Both the dealership and Travis were great to work with making the car buying process easy and stress-free! I would recommend both Subaru of Kennesaw and Travis if you are looking for a new car. making the car buying process easy and stress-free! I would recommend both Subaru of Kennesaw and Travis if you are looking for a new car. More

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Travis is the main reason I purchased a forester today. I just came in to look to see if they had a forester and luckily they had a NEW one! From what I was told, they are extremely hard to get right now w I just came in to look to see if they had a forester and luckily they had a NEW one! From what I was told, they are extremely hard to get right now without waiting 12-14 weeks. He was very knowledgeable and explained the whole process. He was not pushy nor aggressive, which made the process so much more enjoyable. He even stayed 30 minutes with me to go over everything and made sure I was familiar with the car before I left. The staff is wonderful, and the Sales Manager even came over to talk to me for a while. I will definitely be back to purchase another one. I recommend you purchase your car from Travis. You will not be disappointed! Thank you Subaru of Kennesaw! More

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I only half considered that we could make a deal for a new car. My 2018 Outback had nearly 120000 Michigan/Ohio miles on it. The maintenance was due and with repairs and tiresI was looking at about $2,00 new car. My 2018 Outback had nearly 120000 Michigan/Ohio miles on it. The maintenance was due and with repairs and tiresI was looking at about $2,000.00. I decided to stop in at Subaru of Kennesaw. Within 1 hour I had a fair trade worked out and drove out in a Outback Wilderness. While we waited for paperwork processing, Travis and I passed his guitar back and forth for a bit and played some music. This is my second Subaru and I can't imagine owning a car by another manufacturer. More

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