Johnny Tisdale | Page 2

Hands down best dealership!! I've bought 7 vehicles from this dealer over the past 16yrs, and I'll keep coming back! Mm Ross ( The BULLRIDER) and his team are the best around! Jo I've bought 7 vehicles from this dealer over the past 16yrs, and I'll keep coming back! Mm Ross ( The BULLRIDER) and his team are the best around! Joe Vasquez is an awesome salesman, my last two vehicles were bought from him. If you looking for a no hassle experience then check out 5 Star Ford of North Richland Hills. More

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Hands down the best ! Let me start by saying this isn't the first time I've used this dealership. The management and the finance team are highly seasoned professionals. Tha Let me start by saying this isn't the first time I've used this dealership. The management and the finance team are highly seasoned professionals. Thankful to have a group of people in a dealership that care so much. More

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Extremely helpful,great staff, and goes the extra mile. Had a great staff with the purchase before and after the sale. Reviewed all the gadget and bells and whistles. My wife and I are both handycap and Had a great staff with the purchase before and after the sale. Reviewed all the gadget and bells and whistles. My wife and I are both handycap and I needed help setting up the trailer backup assist. John Little andCrystal Sanders had up bring the truck and boat trailer to the dealership and helped me set it up. We are so great full to them for the extra kindness they showed. More

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Highly Please, Recommended for you next Car/Truck purchase After another dealership would not work with us, Five Stars Ford provided us with the service you would expect when purchasing a new vehicle. The sal After another dealership would not work with us, Five Stars Ford provided us with the service you would expect when purchasing a new vehicle. The salesman was very helpful and knowledgeable, going through all our options. Even though the first dealership called back and wanted to deal with us, we stayed with Five Star due to the fact everyone their ensured our questions we answered and our needs were taken care of. More

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Tire Warning Light I went to shop without an appointment to have pressure checked in tires due to warning light. I had just purchased my Explorer in December as lease I went to shop without an appointment to have pressure checked in tires due to warning light. I had just purchased my Explorer in December as lease was ending soon and purchased extended warranties which included the tires. They discovered a nail in my right front tire and replaced it under warranty. Excellent Service !! More

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Awesome Service Very polite and took the time to explain what issues on my truck needed to be addressed. My service was done quick and notified me right away. Very polite and took the time to explain what issues on my truck needed to be addressed. My service was done quick and notified me right away. More

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Chaotic, Rude, Unprofessional I was referred here by my main vehicle maintenance guys, they said these people were good, since the 100k warranty will only allow Ford Houses to do t I was referred here by my main vehicle maintenance guys, they said these people were good, since the 100k warranty will only allow Ford Houses to do the work. Mainly Johnny Tisdale, who their towing guys were using. From my first interaction with him, I knew they were wrong. Jeff from my maintenance place Alliance Dyno spoke to Johnny on the phone told him he was sending me over with a package that had everything ready to go. When I got there, we had to start at square one. And his attitude was completely rough. Like I was some chick that had no clue what was going on. That is what really aggravated me. Next was the fact that the warranty had not yet been transferred to my name. I had been to Grapevine Ford and they had done warranty work, with no problems. They knew I was working on getting it transferred. Johnny said he called and talked to someone named Kirsten in Finance and told us where to go. When we got there we were so confused no one knew who or what we were talking about but luckily we found a nice Finance Sales Manager, Marie Chase, to help us. This was the silver lining of the whole experience. She was extremely helpful in getting what we needed. It was completely chaotic, my Dad was out of town and this paper had to be signed. I had to get him to drive to a business in town to get to a fax to get this done basically for Mr. Tisdale. The next problem was that my insurance card was out of date. Well, of course it was, now I cannot blame this on him, but gosh by now I was about to have fumes coming out of my head. Really I just had done a title transfer and renewed plates. I am not driving a $50k vehicle with no insurance. But please once again, let me be inconvenienced and make sure that I look like the idiot. I call and get the correct one faxed, not emailed like he wanted. Are they not supposed to bring you a clean vehicle? Whose department is that? Well, they messed up too. Dirty and dusty. It is not that I expected it, but I thought that it was a service provided. Never again will I go to this awful dealership. More

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Outstanding Customer Service I felt comfortable at this dealership. Great people, great service and understanding. I would recommend this dealership to anyone. I will never go I felt comfortable at this dealership. Great people, great service and understanding. I would recommend this dealership to anyone. I will never go to another Ford dealership. Five Star Ford is family oriented! More

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Nov 2015 Warranty Work Service Department was very helpful. Kept me updated on the status throughout the two days they had my vehicle. All the personnel I dealt with was r Service Department was very helpful. Kept me updated on the status throughout the two days they had my vehicle. All the personnel I dealt with was really been a pleasure to work with. From the service writer to the ladies in the cash office to the young man that brought my car up to the drive - all were great. This is definitely NOT the typical dealership - it exceeded all my expectations. More

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Awesome service Odie Terry and Johnny Tisdale were awesome in very explaining the repairs to my truck they made sure everything was in tip top shape before calling me Odie Terry and Johnny Tisdale were awesome in very explaining the repairs to my truck they made sure everything was in tip top shape before calling me that my truck was ready for pickup great people made a long day pleasant for me .I will always have my truck serviced by them. Thank you More

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