Jon Thongphadith | Page 3

Gerald Subaru of Naperville's Abid Khan is Terrific The management team has given a lot of thought around how to best serve their customers. The showroom is spacious, clean, and very well laid out. Ou The management team has given a lot of thought around how to best serve their customers. The showroom is spacious, clean, and very well laid out. Our interaction with the sales team was terrific. Questions were answered, no pressure, friendly and courteous. The customer waiting area is comfortable, and it is stocked with snacks and drinks, making it easy to wait while your car is being services. The service experience starts by pulling your car into an enclosed, comfortable space while being greeted by a friendly face. In my opinion, this dealership could serve as a model for how a dealership should be run. More

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One of our best buying experiences ever I started my Subaru search with Gerald Subaru when I was still living in Boston and about to move to the Chicago area. My inquiries were acknowledged I started my Subaru search with Gerald Subaru when I was still living in Boston and about to move to the Chicago area. My inquiries were acknowledged and my questions answered and I was never bombarded with daily or weekly emails offering me everything every day. Gerald was professional, and actually listed to and replied to what I asked, and did not flood me with useless information. Once we moved to Naperville It took seven months to actually venture into the dealership, but when we did we were greeted with enthusiasm and friendliness, and were not set upon as we had sometimes been with other dealerships. We were left free to roam about and open and inspect the cars on the floor, wander over the facility to see the service area, the comfortable waiting area, and other places. And as we did so we were greeted with smiles and hellos by all the staff there who were not actually serving other customers. When we finished our walkabout we were introduced to a dealer rep, and then to others in the system. And the representative we met was a perfect fit. And we finished up buying the perfect car. We worked with Paulo Rodriguez, and because of HIM we bought the top-of-the line car we did. The only other car we seriously considered was a different car at another local dealership (which I will not name). Walking inside we were really hustled around, and given to a rep who took us out for a test drive. It was a very nice car with everything we wanted, but he just tossed me the keys and told me to drive it. That part was OK, I guess, but I knew nothing about the car and its controls and its gadgets and safety systems, and my entire test drive was spent asking questions about everything, many answers of which he could not explain at all. But Paulo was different. We went out for a test drive -- and he drove for the first twenty or so minutes, explaining what every safety system did, what most of the controls did, and so on. By the time I drove it myself I actually knew what I was doing, and enjoyed the test drive because I actually felt that I was in control. Paulo never once looked at his watch, never once tried to get us back in the dealership, and never once tried a hard-sell tactic. Instead, he patiently guided us through just about everything. When we got back to the dealership he went through all the features again, guided me through all the answers to my questions. There was no haggling over a price: we knew we were getting a quality (and upscale) vehicle, and we worked to get to a price that I felt was reasonable for us to pay. After we took delivery a couple of days later, he again went out with me to make sure I was comfortable, and also told me that in case I had more questions he would always be available to meet with me (I did, and he was). At all times he treated us with the utmost respect, and I hope I treated him the same way. I really liked the dealership itself: clean beyond all expectations, and also a great selection of teas and coffees. Before I actually went to Gerald I often saw drivers in parking lots with Gerald Subaru stickers on their cars. Almost to a man or woman they had nothing but positive comments to say about the staff there, and about the dealership itself. As I wrote at the top: one of our best buying experiences ever. More

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Very pleasant experience My husband and I very much enjoyed our experience working with Dennis. He's very personable and helpful. We thought we were just going to look at car My husband and I very much enjoyed our experience working with Dennis. He's very personable and helpful. We thought we were just going to look at cars and get an idea of what we liked, but Dennis found something right away that fit what I needed. More

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Jeff is very knowledgeable about the Subaru line-up. He is a straight shooter and will respect your time spent with him. Be sure to take test drive on the test track! is a straight shooter and will respect your time spent with him. Be sure to take test drive on the test track! More

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Outstanding . Ehab was terrific showing us several different options. He was soo polite to my 83 year old mother. John was also fanatic !!very patient and knowledgeable men different options. He was soo polite to my 83 year old mother. John was also fanatic !!very patient and knowledgeable men More

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Absolutely amazing ! I walked in with my wife and was created by Jon the sales manager I told him what my needs were he gave us a few ideas we never considered.. such as l I walked in with my wife and was created by Jon the sales manager I told him what my needs were he gave us a few ideas we never considered.. such as leasing. He handed us over to Jeffery Walker and it was a absolute pleasure to work with him.. he listened to my needs and gave us options and he did his very best to meet our needs he was awesome! I will recommend Gerald Subaru and the Subaru brand.. till the day I die !! I would love to be an ambassador for the Subaru brand. Also Jon pryor in finance was awesome and very informative all of your employees were awesome !! I can’t give more then five stars otherwise I would give 10!! More

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Great service!! Jeff Walker was absolutely amazing and got us exactly what we wanted. The dealership as a whole was a very positive experience and everyone we talked Jeff Walker was absolutely amazing and got us exactly what we wanted. The dealership as a whole was a very positive experience and everyone we talked to was very pleasant to talk to and respectful of our needs. We will never go to another Subaru dealership again. This is definitely our dealership from now on. More

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Paolo did an awesome job with my car counting experience. I didn’t feel pressured at all to buy a vehicle. He helped me find my perfect car. I didn’t feel pressured at all to buy a vehicle. He helped me find my perfect car. More

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2020 Forester Every part of my purchasing experience was handled quickly and easily. Staff very knowledgeable happy to help. One of the best car buying experience Every part of my purchasing experience was handled quickly and easily. Staff very knowledgeable happy to help. One of the best car buying experiences I have had. More

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Great experience I had a great experience buying my car from Gerald Subaru and dealing with my salesman Ehab he was very knowledgeable and cared about my needs .he was I had a great experience buying my car from Gerald Subaru and dealing with my salesman Ehab he was very knowledgeable and cared about my needs .he was not pushy and easy to deal with i highly recommend Ehab and Gerald Subaru for any one looking to buy a new car . More

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