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Jose Teran
Jose Teran at Big Star Cadillac

Jose Teran | Page 18

Service Advisor

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.8
271 Reviews
4.8

271 Reviews

Write a Review

Dealership Experience

3 yrs, 8 mos

Industry Experience

12 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

271 Reviews of Jose Teran

December 10, 2023

Dealership Rating
Employee Rating

Every step of my experience here has been negative outside of the guy that tried to sell me maintenance packages. My oil change process has been a complete unorganized pain every time I’ve been here. More

by tianna1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Denise Beyner-Stanley, Ainsley Roark , zzKarah zzGonzales, Whoever sold me my car was more infuriating than I can even put into words. Blonde. Ukrainian or something.

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Dec 11, 2023

Big Star Cadillac responded

Thank you for your review, we value your feedback. We understand that time is your most valuable asset and we apologize that you feel that your experience did not align with that. Please contact me back directly as I would like to learn a few details and have the opportunity to restore your trust in us. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

December 05, 2023

Dealership Rating
Employee Rating

Everything was excellent. Everything was excellent. Everything was excellent. Everything was excellent. Everything was excellent. More

by LDFIAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 05, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 05, 2023

Dealership Rating
Employee Rating

Service Rep was very courteous and respectful. Very knowledgeable and helpful with me when I come by as well. Very exceptional service!!! More

by MICHAELTT2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, LeAnna Kerr , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson

Print
Dec 05, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 01, 2023

Dealership Rating
Employee Rating

Jose checked me in fast and my oil changed job was well done. My car was returned to me all clean also. Great job! More

by rnblerma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 01, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

December 01, 2023

Dealership Rating
Employee Rating

Took too long to service vehicle. Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait f More

by arreolaf1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce, Ruben Cauton, Kelly Wilson, Iriam Diaz, Denise Beyner-Stanley, Bobby Miller, Raven Rasberry , zzJeff zzDial, zzKarah zzGonzales, Cris Mascorro 5 stars

Print
Dec 01, 2023

Big Star Cadillac responded

Thank you for your review. I apologize for the items that went unaddressed. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. If we have not scheduled your return visit to address your unsresolved concerns, please reach out to me directly at jwilson1@bigstarcadillac.com. Jason Wilson, Service Director.

November 15, 2023

Dealership Rating
Employee Rating

Casie Shores went above and beyond to get our chipping paint repainted and Cadillac paid for half More

by Kim Domingue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Casie Shores

Print
Nov 15, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 14, 2023

Dealership Rating
Employee Rating

Very satisfied with the great customer service of the whole service departmebt. Was in and out quickly. More

by gonzalezx1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: zzJeff zzDial, zzKarah zzGonzales

Print
Nov 14, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

November 11, 2023

Dealership Rating
Employee Rating

The dealership is in a convenient location and offers many professional vehicle services for its customers. More

by MELVINLMASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller

Print
Nov 13, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

November 10, 2023

Dealership Rating
Employee Rating

All the staff was very friendly and helpful. I was informed of benefits I didn't even know of. They had me done in an hour. More

by felnmartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 13, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 06, 2023

Dealership Rating
Employee Rating

Bobby is the best service advisor hands down - professional & friendly! As for Bug Star itself, I'm not happy that I have to pay for oil changes. 😕 More

by LoisP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, LeAnna Kerr , zzKarah zzGonzales

Print
Nov 07, 2023

Big Star Cadillac responded

Lois, Thank you for your review and kind words about Bobby. It is possible that your Cadillac is covered by the old program and we are in error. Several years ago Cadillac offered complimentary maintenence with new vehicle purchases. However, they did change the program to the first maintenance only (with new purchases) in more recent years. Also, both Ron Carter & Big Star offer(ed) prepaid maintenance programs that may have felt as if oil-changes were free. In either case, we would like to get this cleared up to ensure that we are billing the correct party. Please reach out to me directly with your best contact information at jwilson1@bigstarcadillac.com to discuss. Thank you. Jason Wilson, Service Director.

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