Josh Cousino is a great asset to the Heritage Toyota sales team. Having worked with him before, I knew I would have an excellent experience with my recent new Corolla lease arrangement. He listens to what you say and does all he can to get you the exact vehicle and features you want. He goes above and beyond to make sure all the arrangements are taken care of in a timely manner. Plus he's a great guy and fun to work with.
"Great customer service"
My experience at Toyota Heritage was very positive all around, and Josh Cousino was a significant contributor. He was accommodating, informative and attentive to my needs, and I never felt pressured to make a decision to buy from him. He was prompt to respond to any follow-up questions I had, and always polite, cheerful and courteous, despite the numerous hours I occupied him, and the multitude of emails and texts with which I inundated him, even after having purchased the car!
"Great personalized experience "
I purchased a new Highlander from Heritage Toyota last October and Josh was the salesperson that I worked with. Josh and the whole team went out of their way to make sure I was taken care of and comfortable with the deal. It was a great learning experience for my 18 year old son that I brought along. I really appreciate all the care and time that Josh and the team put into making sure this was the right deal for me. I will definitely be back when the family needs a new car.
"New Lease Purchase "
Josh provided excellent sales and knowledge great communication which is huge for us hate change used to love car shopping but don't anymore but Josh was good touch not overly pushy but helpful called when I needed him to emailed when I emailed to ask something just right touch
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"Stress Free Buying"
Heritage was one of the first dealerships I've dealt with who were stress free! The staff, especially Josh Cousino was down to earth. He treated us like real people, he understood our needs and listened. I have had other dealerships push cars on me I didn't want, not listen, take way to long to go through the process etc...Josh made the process quick and painless. We were able to negotiate a price through email and then came in a couple of days later to pick up the car. Very happy with the whole experience! Keep it up. Thank you.
"Amazing customer service!"
I came in to talk about my end of lease options on my Rav4 and was nervous that it would be a big hassle. Josh came over and introduced himself and immediately made me feel comfortable. He was friendly and professional. Throughout the entire process, Josh explained all of my options and made me feel like I was in control of the process. He worked with his team to get me the best deal and I could not be happier in my new Rav4. I highly recommend Josh to anyone who is looking for a car.
We appreciated the honesty and straightforwardness of our interactions with Josh. His communication was outstanding and we developed a sense of trust in our whole purchasing experience with Heritage Toyota.
"Great customer service - through and through"
This place is top notch -- no pressure salesmen/saleswomen. This is my 3rd car from them and won't be my last. Thank you all.
"Awesome service from a great salesman!"
I had always wanted a Toyota because I heard they were a great vehicle but when I went in I found it isn't just the vehicles that are great but the salesman and service as well! Josh was a pleasure to work with! He was kind, polite, easy to talk to and deal with! If you are looking for a Toyota in the greater Burlington area I would highly recommend Heritage and if you go I would highly recommend asking for Josh! My brother went in a few days after me and he had the same opinion of both the dealership and of Josh!
"Unbelievable customer service"
- Northeast kingdom
We purchased a Tacoma from Josh a few weeks ago. We had to bring it back today (a 2 hrs drive) for three things to be done. Josh arranged everything, made sure it went from department to department. He gave us a loaner car and we went shopping while he handled everything. Fantastic experience.
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