Dealer Reviews
Cars for Sale
Dealer Log In
Juan Fletes
Juan Fletes
Service Advisor
Mark Christopher Auto Center
2131 E Convention Center Way
Ontario, CA 91764
41 Reviews
41 Reviews
Write a Review
41 Reviews of Juan Fletes
October 24, 2025
Juan is a poor communicator. He told me it would be 1 hour maximum one and a 1/2 hours well over 2 hours. I seen my truck up at the top. Where you pick your vehicle up at sat th He told me it would be 1 hour maximum one and a 1/2 hours well over 2 hours. I seen my truck up at the top. Where you pick your vehicle up at sat there for twenty minutes. Then a guy came up to me and said, they forgot to do a tire rotation. They're going to send it back well over 2 and a 1/2 hours. And they didn't even put a sticker on my windshield when my next oil changes, worst service. I've ever had More
by cfettig63
Verified Customer
October 23, 2025
That’s my third time dealing with Mark, Christopher in the last five years always up to my expectation nice clean dealer dealership, friendly staff very helpful this time I always help by Mr. Richard Chan the last five years always up to my expectation nice clean dealer dealership, friendly staff very helpful this time I always help by Mr. Richard Chang makes me feel like he was buying a car for himself or to his family member wonderful man I have been sending them people over to him to buy cars what a great guy More
by chadi126
Other Employees Tagged: Greg Hess, Sam Fakhouri, Nate Heath, Jackie Klosky, Avo Injian, Javier Juarez, Julie Escobar, Sam Abdelmesseh, Lloyd Beardsley , There was a gentleman who very helpful by the name of JC
October 13, 2025
I purchased a new 2025 Chevy Trax on Friday, and by Saturday night, I found myself on the side of a dark road calling for roadside assistance due to transmission issues. I understand that the dealershi Saturday night, I found myself on the side of a dark road calling for roadside assistance due to transmission issues. I understand that the dealership and staff have little control over the quality control inspections before the vehicles are placed on the sales floor. However, I do expect management to reach out with a phone call—not a text—to assure me that my situation will be resolved and to show genuine concern for my experience. I left a voicemail for the service manager and sent an email to the General Manager, as he instructed me to do in his response to my Google review (I believe he only replied for public relations reasons). After having my car in the shop for over a week, I have not received any phone calls regarding an update. I would like to acknowledge that Juan from the service department did his best to communicate with me and was transparent from the beginning. Because of his efforts, I am still holding onto some faith in Chevy and GM brands. More
by gustavoq0818
Other Employees Tagged: Jason Ho
October 08, 2025
Very unsatified with the service I received from Mark Christopher Chevrolet. They were not friendly. They took a long time to figure what was wrong with my car. Once it was finally fixed, I had to tak Christopher Chevrolet. They were not friendly. They took a long time to figure what was wrong with my car. Once it was finally fixed, I had to take it back the following week for a noise it was making. They had it all day and did not figure out what was wrong with it. I ended up taking it to M.K. Smith. Not only was it fixed but it only took the morning and it was done. More
by tgoofy
October 04, 2025
Appreciate all the Edgar did to help me out. There were some issues with the truck not having the bed cover properly installed, the left front tire had a cell stem issue and lost air as I was dr There were some issues with the truck not having the bed cover properly installed, the left front tire had a cell stem issue and lost air as I was driving off the lot. I had to return the vehicle and borrow a loaner car. Edgar and the Sales Manger did a great job of jumping in to help me out after hours when the tire was losing air. More
by brianjcourtney
Other Employees Tagged: Sam Abdelmesseh
October 03, 2025
Javier always keep me updated on service issues Juan was very helpful on the repurchase of the truck for gm i will purchase another vehicle from this dealership if needed in the future very helpful on the repurchase of the truck for gm i will purchase another vehicle from this dealership if needed in the future More
by robertlira09@att.net
Other Employees Tagged: Javier Juarez
September 22, 2025
Great customer service and fast on resolving all issues on the vehicle. I would definitely recommend GM. on the vehicle. I would definitely recommend GM. More
by edwardolopez99
Other Employees Tagged: Dino Picanzo, Nobu Damon, Jackie Klosky, Javier Juarez
September 14, 2025
Dropped my truck off and they found my oil leak, whereas other mechanics/ dealers couldn’t find the leak! Thank you for the prompt and updated responses with my questions. Very happy! First time bringing i other mechanics/ dealers couldn’t find the leak! Thank you for the prompt and updated responses with my questions. Very happy! First time bringing it there. More
by rj1810
September 04, 2025
Went in and had my oil change and tire rotation done in under 2 hours definitely better and faster then most other dealers under 2 hours definitely better and faster then most other dealers More
by VIRGINIOR115
Other Employees Tagged: Javier Juarez, Cesar Luna
