Justin Hendrick

We had an outstanding experience at Lexus of Chattanooga purchasing our new Lexus GX 550. Fred Fortson took exceptional care of us from start to finish. He carefully walked us through the ordering proces purchasing our new Lexus GX 550. Fred Fortson took exceptional care of us from start to finish. He carefully walked us through the ordering process, kept in consistent contact while we waited for our vehicle to arrive, and ensured that everything was seamless once it was time to finalize the purchase. Fred is personable, patient, knowledgeable, and genuinely honest — qualities that made the entire experience comfortable and enjoyable. We highly recommend working with him if you are in the market for a Lexus. Aaron did an excellent job walking us through the vehicle’s features and making sure we were fully set up with phone integration before we left. His attention to detail and willingness to answer every question made a big difference. Justin in finance made the paperwork process clear, efficient, and stress-free. The digital signing technology Lexus of Chattanooga uses is impressive and made everything quick and easy. Overall, purchasing our vehicle was truly an enjoyable experience. We couldn’t be more pleased with the level of service we received. More

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The best experience we have ever had purchasing a vehicle. The staff was very welcoming, helpful, and professional to us throughout the entire process. Ralph Paty is an exceptional sales rep, who lis vehicle. The staff was very welcoming, helpful, and professional to us throughout the entire process. Ralph Paty is an exceptional sales rep, who listened to what we wanted and made it happen with no hassle. Justin Hendricks in finance did a phenomenal job getting us a lower rate and explaining everything. We flew in from Texas to make the deal! Love these guys! More

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Like most people, my age I have bought a lot of cars in my lifetime. I can truly and honestly say my most recent experience with Lexus is the best I have ever had with any other dealership. My sales man, R my lifetime. I can truly and honestly say my most recent experience with Lexus is the best I have ever had with any other dealership. My sales man, Ralph Paty, was phenomenal! His “ no pressure” technique was great. He took the time to assess my particular needs and helped me choose the vehicle that worked best specifically for my needs. He walked me through each process of the choosing, and securing the exact one that suited me. He helped me make the best choice on whether to lease or purchase. Ralph made sure that when I drove my vehicle off the lot, I knew everything about it and that I was comfortable and happy with my choice. Everything that he said he would do, he delivered on. Aaron in IT made learning the newest technology as easy as it could be. Next step was Justin in finance. He explained everything clearly and concisely. I knew exactly what I was putting my signature on and was pleased with that level as well. From the moment I walked into the dealership, and met Latonya at the front door to working with Ralph on selection, Aaron on learning technology and Justin on finalizing the financial part… I could not be more pleased with a transaction. It was an amazing experience, and I would highly recommend Lexus of Chattanooga. Ask for Ralph to help you pick the right Lexus for you. You will not regret it. More

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We had a stress free purchase with Mr. Fred Fortson. He was friendly and very professional. He texted us with updates on our cars arrival. Overall., it was a pleasant experience. Fred Fortson. He was friendly and very professional. He texted us with updates on our cars arrival. Overall., it was a pleasant experience. More

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I haven't purchased a "new" new car in 40 years. I have purchased two used Lexus' (just off-lease) in that time. So the time had come to buy a "new" new Lexus hybrid. Online searches found me two I have purchased two used Lexus' (just off-lease) in that time. So the time had come to buy a "new" new Lexus hybrid. Online searches found me two 2026 NX350h's I was interested in. The two competing dealers were incentivized at the year-end to make me a deal. I was fortunate to have Lexus of Chattanooga win that bidding war for my business. A shout-out to Sales Associate, Mr. Travis Hardin, for answering my calls and texts promptly and professionally. He also engaged a Finance Manager, Josiah Sadek, to consider my offer. I traveled 403 miles from Lower Alabama to meet them all and sign a deal with Finance Manager, Justin Hendrick. I was tutored in the intricacies of the onboard display and safety features by a very capable (and patient) Technology Specialist named Jackson. I couldn't have asked for a better experience with a better group of young, courteous professionals. Thank y'all! More

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Easy to work with and a fast and easy purchase process. It only took us 24hrs from the first test drive to driving it home! Tyler and the team was fantastic to work with. It only took us 24hrs from the first test drive to driving it home! Tyler and the team was fantastic to work with. More

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I would highly recommend this dealership. I had a wonderful experience working with Fred Fortson. He was so knowledgeable and patient and was able to find me the perfect car. He made this exp I had a wonderful experience working with Fred Fortson. He was so knowledgeable and patient and was able to find me the perfect car. He made this experience a smooth and stress free process. More

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Fred made this experience so stress free! Would definitely buy from him again, everyone was so welcoming at this dealership. Would definitely buy from him again, everyone was so welcoming at this dealership. More

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Good customer service, listens to customer”s concerns, personable, kind, and helpful in your needs!, ! personable, kind, and helpful in your needs!, ! More

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What an incredible experience! !! I bought a used 2017 Subaru Outback on 28 Nov 25, and the vehicle, sales experience, finance, EVERYTHING was a pleasurable experience. I must be ho !! I bought a used 2017 Subaru Outback on 28 Nov 25, and the vehicle, sales experience, finance, EVERYTHING was a pleasurable experience. I must be honest, I thought purchasing an under 20k car at a Lexus dealer would be much different, but my wife and I were treated with respect and given, what I believe, is the same attention and courtesy as someone buying a LX 700h. What's more, is that a car that we were very happy with was not up to "standard' for them; we waited for them to tighten up the driver's seat bottom cushion cover (they had replaced it), because they recognized it was wrinkled when getting it ready for delivery. I didn't even mention it! Also, we drove 1 1/2 hours to get to the dealer around opening, and I made a joke that I wanted to be done by lunch. Well, they did it! We didn't rush; we didn't get pushed; and there were no surprises. Everyone worked to get us on our way back home! Awesome Dealer!!!! More

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