Justin Kervin | Page 2

great experience painless transaction Justin was awesome could have asked for a better experience. Would recommend anyone in the market for a car to use them could have asked for a better experience. Would recommend anyone in the market for a car to use them More

by APRIL.POTTER Verified Customer Verified Customer

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I bought a car from Josh Walker a few months ago and he was amazing! He was the only salesman who has ever explained how the whole car buying process works! He explained everything from how my trade gets a was amazing! He was the only salesman who has ever explained how the whole car buying process works! He explained everything from how my trade gets appraised and valued, the difference between an inquiry and submittal on my credit, and then how and what fair market value is! He is the most friendliest, honest, hard working, and thoughtful salesman I’ve ever met! He told me that he works for me and not the dealership and that his service after the sale is what he takes the most pride in! Well my car had a couple of minor issues and just like during the sale he was true to his word! Even though he is always so busy, he sent a driver to get my car, left me with a loaner, got my car fixed, filled it with gas, and hand washed it himself! When he had my car ready to come home I was at work and he worked around my schedule and had my car delivered back to me like new!!! I’ve never had a salesman or a dealership go above and beyond like this for me and the best part is I didn’t lose a minute of my time! As long as Mr. Walker is there, Steve Landers CDJ will have my business for life! More

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This is an unusual situation that could have turned into multilevel nightmare but it didn't. I only go into so much detail (they probably wish I wouldn't) to highlight the level of care this dealership affo multilevel nightmare but it didn't. I only go into so much detail (they probably wish I wouldn't) to highlight the level of care this dealership affords. We purchased a 2020 JLU Rubicon October of 2020. It had been imported from Canada along with a whole shipment due to the shortage of vehicles covid had created. We found out during the "Big Snow" crossing the border voided it's warranty. Who Knew? I guess if you live near the border you have a reason to know, otherwise, you don't know until you know. I've been doing business with Steve Landers for 9 years, I've never been treated anything but fair so I had no reason to believe they knew any different. They didn't. Once weather permitted I spoke directly with Justin Kervin, the general sales manager. He wanted nothing more than to make things right. Cars still being short at hand a replacement wasn't readily available so Justin and his team ordered exactly what I wanted from the factory. Once my new Jeep arrived, 4 weeks early at that, they got me into and out the door without waiting. Including the guys in the shop swapping out some aftermarket add-ons. They called me after the weekend to get the financial aspect of it straightened out with everything being what it was on the previous Jeep. We came in a few days later to sign the final papers. No hassle, no headaches, no BS. You might say I shouldn't expect any less and you may be right but it's not often what you get and it's why I continue to work with Steve Landers CDJR. You just can't beat their sales or their service department. More

by Jen S Verified Customer Verified Customer

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Excellent buying experience! We will definitely buy from Steve Landers Chrysler Dodge Jeep RAM in the future. Everyone was extremely nice and made the overall experience great. Steve Landers Chrysler Dodge Jeep RAM in the future. Everyone was extremely nice and made the overall experience great. More

by JOLIVER96 Verified Customer Verified Customer

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WONDERFUL SERVICE!!!AS WELL AS TIMING.I HAD RECALLS AND WONDERFUL SERVICE!!! AS WELL AS TIMING.I HAD RECALLS AND THE JEEP WAS DONE WITHIN HOURS! I APPRECIATE YOU FRIENDLY SERVICE AND MASTER TECHS!! THANKS WONDERFUL SERVICE!!! AS WELL AS TIMING.I HAD RECALLS AND THE JEEP WAS DONE WITHIN HOURS! I APPRECIATE YOU FRIENDLY SERVICE AND MASTER TECHS!! THANKS!!!! More

by lauren.straub Verified Customer Verified Customer

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I wanted to buy a Jeep for my wife and the salesperson at Steve Landers did a phenomenal job in making that happen. We showed up, she showed us what was available and we bought one. Steve Landers did a phenomenal job in making that happen. We showed up, she showed us what was available and we bought one. More

by DJVIIIMAN Verified Customer Verified Customer

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Ray Smith was very helpful and direct. It was very easy to communicate with him and he answered all my questions in an efficient manner. My purchase was for a new Ram 1500 Laramie and there wasn't any flex to communicate with him and he answered all my questions in an efficient manner. My purchase was for a new Ram 1500 Laramie and there wasn't any flexibility on price or service. However, the overall price was fair and the vehicle was delivered as described online. More

by KENNARDBROWN26 Verified Customer Verified Customer

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Fantastic group of people. Very professional. I have done business with landers in the past and will continue to do business with this group. They go above and beyond. business with landers in the past and will continue to do business with this group. They go above and beyond. More

by JMCDOUGALD Verified Customer Verified Customer

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I called ahead of time to see if my battery would be covered under warranty before going through the hassle of getting my vehicle there. After being assured that is was covered by Daniel Burt in the pa covered under warranty before going through the hassle of getting my vehicle there. After being assured that is was covered by Daniel Burt in the parts department, i brought my vehicle in only to be informed that it IS NOT COVERED UNDER WARRANTY. I asked Burt several times if he was looking at my account information in its entirety which would have showed him i am past the 36,000 mile mark and he stated that he had my account pulled up. It’s ALWAYS something every time i come here for any service. Your team always finds a way to drop the ball. More

by TIFFANY.GIVENS89 Verified Customer Verified Customer

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Every part of the transaction was absolutely fantastic! From the moment I walked in to the moment I walked out! I can’t thank the staff enough for all the did! From the moment I walked in to the moment I walked out! I can’t thank the staff enough for all the did! More

by CPROOK Verified Customer Verified Customer

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