Justin Torain | Page 2

Justin kept me informed about what services were needed for my car. Pleasant to work with. for my car. Pleasant to work with. More

by N Carey Verified Customer Verified Customer

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Justin did a good job overall, and I appreciate his efforts throughout the service process. However, the start/stop feature on my car is still experiencing issues and was not fully resolved. I was also efforts throughout the service process. However, the start/stop feature on my car is still experiencing issues and was not fully resolved. I was also disappointed with the detailing of my car and the post work left on my car. My car initially entered the service center clean, but it seemed to have been washed and wiped down again afterward with a dirty rag, which actually made parts of the vehicle look dirtier. Inside the car, there were dirt marks and stains left behind from the work that was performed. Additionally, the rubber trim around the Volvo illumination in the door was crushed during service, although I was fortunately able to fix it myself. Communication throughout the process could also be improved, as I would have appreciated more updates and clearer follow through. Overall, Justin provided good service, but there are definitely areas where the overall experience and attention to detail could be better. More

by maliknicoali Verified Customer Verified Customer

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Fantastic service, attentive, responsive and accommodating in every way. Could not be improved. The best! accommodating in every way. Could not be improved. The best! More

by aedesq49 Verified Customer Verified Customer

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I had an excellent experience with the service department, and Justin provided outstanding customer service from start to finish. He was professional, knowledgeable, honest, and kept me informed t department, and Justin provided outstanding customer service from start to finish. He was professional, knowledgeable, honest, and kept me informed throughout the entire process. Justin made everything smooth and stress-free by clearly explaining the service needed and ensuring the work was completed on time. His friendly attitude and attention to detail truly stood out, and my car was returned in perfect condition. I highly recommend Justin and the dealership for their top-notch service and commitment to customer satisfaction. More

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Keep up the great work , quick service, good communication, detailed report, good service overall. Good one. communication, detailed report, good service overall. Good one. More

by AALOKSN Verified Customer Verified Customer

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I always receive excellent service at Smythe and can trust the work they do on my car. They are courteous, responsive and professional and Justin was an excellent example of that trust the work they do on my car. They are courteous, responsive and professional and Justin was an excellent example of that More

by JROETHLIN Verified Customer Verified Customer

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The dealership was very responsive and communicated regularly. They updated me on what was going on and carefully explained the issues. regularly. They updated me on what was going on and carefully explained the issues. More

by Colleen Verified Customer Verified Customer

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On time Took my car in time and finished w/ a wash Was told I needed tire rotation at my 10,000 check told I needed tire rotation at my 10,000 check More

by ESPINNER65 Verified Customer Verified Customer

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Excellent service and Justin is an excellent person to get everything done in a short time and to perfection. get everything done in a short time and to perfection. More

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The appointment was easy to schedule. The agent was cordial and knowledgeable. Automobile was returned clean and in good working order. The agent was cordial and knowledgeable. Automobile was returned clean and in good working order. More

by chines54 Verified Customer Verified Customer

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