Kacie Greico | Page 3

Toyota of Scranton responded

LROSENBERRY, Thank you for your loyalty and kind words! We’re so glad to hear that Kacie and our team consistently make you feel comfortable and well-informed. It’s wonderful to know you’ve trusted us with your Toyota vehicles for so many years, and we’re proud to provide you with top-notch service every visit. We truly appreciate your support and look forward to taking care of your vehicles for many more years to come! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

JPETLOCK56, Thank you for sharing your experience! We’re so glad Kaci was able to fully understand your concern and resolve it beyond your expectations. It’s also great to hear that Doug stopped by to say hello—it’s always nice to see familiar faces. We appreciate your trust in our team and look forward to serving you again! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Hi Janet, Thank you for your kind words! We're thrilled to hear how much you value your relationship with Kacie and Toyota of Scranton. She truly is a superstar, and we’re lucky to have her on our team. We'll be sure to share your feedback with her! ~Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

Thank you so much, Donna, for your kind words and for taking the time to share your experience! We're thrilled to hear that our team was able to assist you both in person and over the phone. Providing timely and helpful service is something we take great pride in. We truly appreciate your support and look forward to seeing you again! —Your Toyota of Scranton Team

Toyota of Scranton responded

JPWO, Thank you for your feedback. We’re sorry to hear that aspects of your experience did not meet your expectations. Transparency is very important to us, and we regret if there was any confusion regarding pricing or recommended coverage options. We aim to provide all the information needed to make an informed decision and would be happy to review anything further with you. If you’d like to discuss your experience in more detail, please don’t hesitate to reach out. Your input helps us improve. Sincerely, The Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

YESILOVEGOD27, Thank you for the wonderful feedback! We're happy to hear you experienced professional, friendly service during your visit. Your kind words and well wishes mean a lot to our team. We look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

sharlenewooten, Thank you for your kind words! We're so glad to hear that your visit was timely, the staff was friendly, and everything was clearly explained. We appreciate your trust and look forward to serving you again! Take care, The Service Team Toyota of Scranton

Toyota of Scranton responded

CHARLOTTEAY, Thank you for the great feedback! We’re glad we could get you in quickly and complete your service efficiently. Kacie will be thrilled to hear your kind words—she truly cares about every guest she helps. We appreciate you choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

CAGE308, Thank you so much for the wonderful feedback! We're thrilled to hear that our team made you feel welcomed and that you enjoyed the clean, organized atmosphere. It’s great to know the lounge and café added to your comfort—and we’re glad you enjoyed the food voucher too! We truly appreciate your kind words and look forward to your next visit! Warm regards, The Customer Experience Team Toyota of Scranton

Toyota of Scranton responded

MTKAEB, Thank you for your kind words and continued loyalty! We're so glad to hear that our commitment to customer service keeps you coming back and recommending Toyota to others. Providing a positive experience is always our top priority, and we truly appreciate your trust in us! Warm regards, The Service Team Toyota of Scranton