Kacie Greico | Page 9

Toyota of Scranton responded

Dear SHEPHERDISKING, Thank you so much for taking the time to share your experience with Toyota of Scranton! We're thrilled to hear that you've found our service team to be caring and attentive. It's our commitment to keep our customers informed and provide transparent updates on their vehicle's maintenance progress. We truly appreciate your positive feedback, and it motivates us to continue delivering top-notch service. If there's anything specific you think we could improve upon or any additional feedback you'd like to share, please don't hesitate to reach out. We value your business and look forward to serving you in the future. Safe travels, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear Robert G. Toomey, Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our staff to be courteous and professional, our facility clean, and our vehicle selection impressive. At Toyota of Scranton, customer satisfaction is our top priority, and we are thrilled to know that we met your expectations. We appreciate your kind words and your acknowledgment of our efforts to provide a great car-buying experience. We look forward to welcoming you back in the future, and if there's anything specific you enjoyed or any suggestions you may have for improvement, please feel free to share. Your feedback is invaluable to us. Once again, thank you for choosing Toyota of Scranton, and we can't wait to assist you with any automotive needs you may have in the future. Best regards, Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

TUNKHANNOCK1, Thank you for taking the time to share your experience with us at Toyota of Scranton! We're thrilled to hear that our team provided you with exceptional customer service. Our goal is to make every visit enjoyable and stress-free. We appreciate your business and look forward to serving you again in the future. Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

CREATEDDEZIGNS, It's fantastic to hear that you found our staff at Toyota of Scranton to be knowledgeable and friendly. We believe in creating a welcoming environment where customers feel comfortable and well-informed. Your positive feedback reinforces our commitment to providing top-notch service. We look forward to assisting you with any future automotive needs. Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear SILKYMARE14169, Thank you for taking the time to share your positive experience at Toyota of Scranton! We're thrilled to hear that you found our service bay area very clean and our staff professional. Maintaining a clean and welcoming environment is a top priority for us, and we're delighted that it contributed to your positive experience. We're also pleased that you enjoyed our complimentary lunch and coffee. Providing a comfortable and convenient experience for our customers is important to us, and we're glad it made a positive impression on you. Thank you for recommending Toyota of Scranton to your friends and family. We truly appreciate your support, and we look forward to serving you and your loved ones in the future. If there's anything else we can do to enhance your experience or if you have any suggestions, please don't hesitate to let us know. We value your feedback. Thanks again for choosing Toyota of Scranton! Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear David-CM, Thank you so much for sharing your positive experience with Toyota of Scranton! We appreciate your trust in us for maintaining your Corolla and are delighted to hear that you find our location to be excellent and trustworthy. Our team is dedicated to providing a respectful and cordial environment for all our customers, and we're pleased that it has contributed to your satisfaction. It's great to know that you find our waiting room comfortable and relaxing – we strive to make your service experience as pleasant as possible. Your feedback is valuable to us, and we look forward to continuing to meet and exceed your expectations in the future. If there's anything specific you appreciate about our services or if there are areas where we can further enhance your experience, please feel free to let us know. Thank you for choosing Toyota of Scranton, and we appreciate your ongoing support. Regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear ELONDO54, Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that Kacie has provided you with exceptional service and that you find our dealership clean and comfortable. At Toyota of Scranton, we strive to create an outstanding customer experience, and it's wonderful to know that we're meeting your expectations. We truly value your business and appreciate your kind words about our team and facilities. If there's anything specific you'd like to share about your experience or if there's anything else we can do to enhance your satisfaction, please feel free to let us know. Your feedback is invaluable to us as we continuously work to improve and provide the best service possible. We look forward to serving you again in the future and appreciate your loyalty to Toyota of Scranton. Best Regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

KENLIZB, Thank you so much for taking the time to share your positive experience at Toyota of Scranton! We're delighted to hear that Abe provided you with excellent service and made your truck-buying experience enjoyable. Our team takes pride in being knowledgeable and ensuring that our customers feel comfortable throughout the process. It's fantastic to know that Abe's approach was not only informative but also pressure-free. We understand the significance of making such an important decision, and we strive to create an environment where our customers can make choices that suit their needs and preferences. We truly appreciate your kind words and your trust in Toyota of Scranton. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again and hope you enjoy every moment with your new truck! Best regards, Toyota of Scranton Sales Team

Toyota of Scranton responded

CDANCONA6, Thank you for the 5-star review! We're thrilled to know you had an exceptional experience with us at Toyota of Scranton. We strive to provide top-notch service and are delighted that you felt well taken care of. We appreciate your trust and look forward to serving you again in the future. Safe travels! The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear Jerry, Thank you for sharing your feedback about your recent experience with Toyota of Scranton. We sincerely apologize for any inconvenience you faced regarding the wait time and the lack of updates on your vehicle. We understand that your time is valuable, and we aim to make your service experience as efficient and transparent as possible. We will certainly take your comments into consideration to improve our processes and communication. Your feedback helps us identify areas where we can enhance our customer service. In the future, we will work to ensure that customers are kept informed when there is an extended time needed for vehicle service. We appreciate your input, and if you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we hope to provide you with a more streamlined and pleasant experience in the future. Warm regards, The Service Team Toyota of Scranton