Karl Alvarez | Page 43

Honest and Professional Our salesman was personable, knowledgeable, honest and professional. The entire transaction was without gimmickry, pressure, and deceptive practices. Our salesman was personable, knowledgeable, honest and professional. The entire transaction was without gimmickry, pressure, and deceptive practices. We are fully satisfied in all respects. More

by JOEFENLEY01 Verified Customer Verified Customer

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Words do not do justice to the excellent service I received from everyone at Ferman BMW after my classic BMW was totaled. Thanks to Charlie Fernandez and his management/support team, you can still fin received from everyone at Ferman BMW after my classic BMW was totaled. Thanks to Charlie Fernandez and his management/support team, you can still find sincere, honest and ethical auto dealers that truly care about the customer. Thanks again! Sincerely,Tom Mahony More

by Tom Mahony Verified Customer Verified Customer

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I am so happy and excited with my new X4. Aleksandr Senko was attentive and patient. Karl Alvarez was great with my financing. Couldn’t as for a better experience! Senko was attentive and patient. Karl Alvarez was great with my financing. Couldn’t as for a better experience! More

by kristafox70 Verified Customer Verified Customer

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Excellent experience with purchase of used vehicle All the staff from our initial visit until the purchase of the BMW, were exceptional. They all went above board to assist us with our purchase of ano All the staff from our initial visit until the purchase of the BMW, were exceptional. They all went above board to assist us with our purchase of another 5 series after the last one we had was totaled in a fire. All the staff we dealt with were extremely professional and made it their priority to assist us in every way. Charlie is a very empathetic and conscientious sales pro and made it his mission to find the perfect vehicle for us. Thank you Charlie! More

by pegm628 Verified Customer Verified Customer

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Always available to answer questions and make sure we get what we need. The staff is very courteous and let us know when new cars come in what we need. The staff is very courteous and let us know when new cars come in More

by maddygrn Verified Customer Verified Customer

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The sales department was fantastic. The team effort from Karl, Alan, Alex, and Joe was great. They stream lined the process and the vehicle was just what I asked for. Properly detailed and butter soft exter Karl, Alan, Alex, and Joe was great. They stream lined the process and the vehicle was just what I asked for. Properly detailed and butter soft exterior. Surprised the wife with her X3 M40i and she loved it! Great staff and highly recommended!!! More

by d.ryan1114 Verified Customer Verified Customer

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Great service, very easy process from start to finish and I’m very picky. I came back to BMW after a few other brands and Mary Keller was the first person I asked for. and I’m very picky. I came back to BMW after a few other brands and Mary Keller was the first person I asked for. More

by Wazanole Verified Customer Verified Customer

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Love My CPO BMW Z4 I will start off by saying "this is not my first rodeo". My husband and I have purchased approximately 46 cars over the years. I knew what I wanted I will start off by saying "this is not my first rodeo". My husband and I have purchased approximately 46 cars over the years. I knew what I wanted and Ferman had it. It is a beautiful car and was delivered in pristine condition. My Client Advisor, Robert Chodorowski, is an excellent Advisor. Extremely knowledgeable of BMW's and a pleasure to work with. He was not pushy or demanding. I actually did not purchase the car right away, but drove back, 7 hour drive, a week later, to close the sale. In the week timeframe in between, I had the pleasure of conversing with Karl Alvarez, who is the General Sales Manager. I will have to say that both these individuals interaction with me is why I decided to buy this particular vehicle. They were both just great to work with. There were a few snags in finalizing the CPO verification of this vehicle but Scott Douglas, in Finance has worked it all out and I am a happy camper. This is my 8th BMW and my 5th Z4, and I would definitely purchase from Ferman BMW again. It is a beautiful dealership, which a huge selection of vehicles and an attention staff which is always what I'm looking for. Thank you for such a pleasant transaction and your courteousness! More

by Carolyn Darfus Verified Customer Verified Customer

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VIP Treatment Bob Murray, Karl Alvarez & Mary Keller made purchasing our vehicle the best car shopping experience ever. We had incredible service. We will be loyal Bob Murray, Karl Alvarez & Mary Keller made purchasing our vehicle the best car shopping experience ever. We had incredible service. We will be loyal customers to Ferman BMW for the years ahead. May our previous salesman, Steve Venden Rest In Peace. Our thoughts are with his family, co-workers, friends & customers. Thank you, Communicare Michigan, LLC More

by Communicare Michigan, LLC Verified Customer Verified Customer

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Best And Most Complete Experience Ever! From the time we walked into the showroom to the moment we drove off the lot, we were treated like family. My wife and I prefer to initiate the purch From the time we walked into the showroom to the moment we drove off the lot, we were treated like family. My wife and I prefer to initiate the purchase/lease process via e-mail, text, etc, so we had already selected our vehicle and completed the pre-qualification process. Upon arriving at Ferman BMW, Brandy Kennedy acknowledged and greeted us immediately. Next, Karl Alvarez greeted us and introduced us to our sales concierge, Charlie Fernandes. Charlie is the consummate professional and walked us through the sales process. He continually made sure we were comfortable, asked if we needed beverages, etc. While we were with Charlie, Alan Mazur stopped by to check on us and answer any additional questions. When I asked for his opinion between two different accessory options, he went so far as to make multiple trips to the parts department to bring out samples for us to look at. Next, AJ Clarke came out to greet us and take us back for what is typically the dreaded process of signing all of the purchase/lease documentation. AJ made the process extremely efficient and pleasant. She offered us a variety of additional warranties, protective products, etc, but was not in any way pushy or overbearing. Once finished, AJ brought us back out to Charlie, who introduced us to our BMW Genius, Toby Pacuch. Toby spent a substantial amount of time going over the features of my wife’s new vehicle with her, from the obvious features to the less obvious items that will undoubtedly allow my wife to have the full experience of her new vehicle. He even offered to meet with us at a later time at our location to go over any additional questions and features of which we are uncertain. Finally, Charlie again met with us to reinforce that our relationship with him and Ferman BMW did not end when we drove off the lot. He provided us with his mobile number in the event of any questions, issues, etc. It’s important to note that this entire process took only about 90 minutes, a substantial portion of which was spent going over the features of my wife’s new vehicle. Needless to say, this experience was both enjoyable and memorable. We left Ferman BMW without the typical feeling of exhaustion experienced after spending the better part of a day at the car dealership. The team at Ferman BMW serves as an example of what the purchase/lease experience can and should be. More

by Jason H Verified Customer Verified Customer

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