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Kathleen Baade
145 Reviews
I have been in the automotive industry for 30 years. I have had the opportunity to work, learn and expand my automotive knowledge in our state-of-the-art service department for most of them. I have also attended automotive technical classes as well. I joined our sales team in September of 2009 after a leave to raise my children. I’m very thankful for my warm welcome back. I have always had a passion for automobiles and hope to apply it towards your needs. I have been married for 24 years. We have 3 daughters 21, 18 and 14. I’m on tour with them when I’m not here at Helms Bros.
Read moreDealership Experience
33 yrs, 4 mos
145 Reviews
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145 Reviews of Kathleen Baade
January 20, 2021
Good dealer to stay away from. I called them to tow my car in because of a low battery warning. They sent an unlicensed ( as I later found out) tow truck company which took my car to their own place over car in because of a low battery warning. They sent an unlicensed ( as I later found out) tow truck company which took my car to their own place overnight, went through a toll with an EZ pass which had no money on it, and since my license plate was picked up by the camera, I got a violation for going through a toll without paying. Neither Helms nor their corporate division will do anything about getting me a letter from the MTA that it was an error and that I was not responsible. They "supposedly" paid the fine but my name is still listed as a scofflaw. Helms passes the buck to corporate and corporate will do nothing. Helms is the one who ordered the tow truck, and they should be willing to fix this. Since other Mercedes places in my area will pick up and deliver your car when service is required and Helms does not, this gives me one more reason to never use Helms again. More
by lbw5000
Other Employees Tagged: Daniel Rhee, Audlyne Marcelin
December 17, 2020
Fifth trade with Helms. No gifts, No rewards nothing.2004, when I purchased my first new Mercedes. I received lots of gifts. Such as two bottles of wine, with full name on them including an umbr nothing.2004, when I purchased my first new Mercedes. I received lots of gifts. Such as two bottles of wine, with full name on them including an umbrella. 2008, almost the same. Today nothing. More
by HEROLDLABISSIERE
Verified CustomerOther Employees Tagged: Jennifer Lang
December 17, 2020
Dealer didn’t include my trade in paperwork email to know why no response so it seems like I didn’t do a trade in wish I did trade in my ML350 2003. Dealer deliver car on 31miles gave me paperwork saying 8m why no response so it seems like I didn’t do a trade in wish I did trade in my ML350 2003. Dealer deliver car on 31miles gave me paperwork saying 8miles. Very disappointed. I won’t recommend anyone to Helms Mercedes Benz. I need my Money for my trade in. Thanks More
by EJOINER_01
Other Employees Tagged: Jennifer Lang , L Yao the worse ever
November 04, 2020
They make buying a car a very pleasant experience. Even after buying they want to make sure everything is fine. Everyone goes out of there way to make sure you are happy. after buying they want to make sure everything is fine. Everyone goes out of there way to make sure you are happy. More
by HOWARD12
Other Employees Tagged: Jennifer Lang, Dennis Kwong , Dan Singh
November 03, 2020
Though due to COVID 19 issues, where we must be very careful I found that the Helms dealership location was well prepared and very organized in that everyone kept their distance and sanitizers were in p careful I found that the Helms dealership location was well prepared and very organized in that everyone kept their distance and sanitizers were in place. Besides all that Kathelen is a wonderful fantastic lady. She made me at ease and the sale of my new 2017 GLC300 was completed More
by ENCARNACION1669
Other Employees Tagged: Dennis Kwong
October 28, 2020
Great service, very professional and excellent location Willing to help and attended to your needs Highly recommend Kathleen Baade as the Sales Consultant We will be back again!! location Willing to help and attended to your needs Highly recommend Kathleen Baade as the Sales Consultant We will be back again!! More
by ISLOZADA
Other Employees Tagged: Andy Lin, Giacomo Liparoto
October 22, 2020
I just want to say thank you to Kathleen. She’s an amazing saleswoman and she made my experience quick and easy for my first car amazing saleswoman and she made my experience quick and easy for my first car More
by FRANCOISTALIANA
Other Employees Tagged: Giacomo Liparoto, Dennis Kwong
October 20, 2020
Bought a used GLS 450, had a problem they took care of it same day service. They pick it up in the morning and got in the afternoon delivery to my house. same day service. They pick it up in the morning and got in the afternoon delivery to my house. More
by GMINDAD
Other Employees Tagged: Andy Lin, Giacomo Liparoto
September 24, 2020
5 star experience and opulent service DAVE JENNINGS..... my guy he knows how to make a customer feel like I’m spending a million dollars,,... my guy he knows how to make a customer feel like I’m spending a million dollars,,... More
by DWAYNECHIN
Other Employees Tagged: Jason Chen, Michael Altamura, Jeffrey Stampler, Andrea Kass, Michael Nekava, Debbie Chung, Melissa Li
