Katie Spencer
Katie Spencer at BMW and Mazda of Crystal Lake
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Katie Spencer

Service Scheduler

BMW and Mazda of Crystal Lake

360 S Illinois Rte 31
Crystal Lake, IL 60014

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4 Reviews
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4 Reviews

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4 Reviews of Katie Spencer

August 02, 2022

Dealership Rating
Employee Rating

Overall a great experience - Dominic Krisky really went above and beyond getting us the exact car we wanted even with all the supply chain issues with new cars. Dominic is very knowledge, personable and e More

by Tracy.mceachern
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

May 23, 2022

Dealership Rating
Employee Rating

Very pleasant experience. Not high pressure but asked for the sale politely. Just how I like it. More

by Brian Pearson
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

October 01, 2020

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Employee Rating

Leah Ruscitti is the best salesperson I have ever dealt with and I will buy more Mazda cars from this dealership. I am totally happy with their service and their honesty in dealing with me and my family. I More

by James.arlington52@icloud.com
Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Leah Ruscitti-Smalley, James Orton , Rich Spears

February 19, 2019

Dealership Rating
Employee Rating

Better customer servyce Car never gets washed. Other dealerships do free car washes without having to ask. No one ever greets when pulling the car into the garage. Car is More

by Cmazz
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No

Other Employees Tagged: Derek Cogdill , Rob Jacobus

Feb 19, 2019

BMW and Mazda of Crystal Lake responded

We're sorry to hear of your disappointment! Please reach out to Dan or Derek at 815-455-4330 and let them know when you've been in for service so we can address these issues with the correct person.

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