Kelly Cavanagh
Kelly Cavanagh at BMW of Westlake
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Kelly Cavanagh | Page 10

BMW Client Advisor

BMW of Westlake

24690 Sperry Dr
Westlake, OH 44145

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5.0
116 Reviews
5.0

116 Reviews

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116 Reviews of Kelly Cavanagh

November 06, 2020

Dealership Rating
Employee Rating

I purchased my first BMW, from Kelly Cavanagh. She was excellent! Very professional, no pressure and worked well in getting me a pretty good deal! More

by Marvin22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Moon

Nov 09, 2020

BMW of Westlake responded

Thank you for your feedback. While we are glad to hear that Kelly delivered great customer service, it's disappointing that your experience didn't meet your expectations. We thank you for bringing this to our attention, and we'd like to discuss further if you'd be willing to contact us about your visit, please feel free to reach out to us directly at 440-887-0000. Thank you.

October 26, 2020

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Kelly is an absolute gem. We were very lucky to work with her. She was patient as I changed my mind a million times and looked at various cars. She seemed to really care about my happiness and not just the s More

by MikaylaHyland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 27, 2020

BMW of Westlake responded

Thank you for your business and this review, Mikayla. We're happy to hear Kelly was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 24, 2020

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ONCE WE GOT ON THE SAME PAGE, EVERYTHING WENT SMOOTHLY AND WAS A GREAT BUYING EXPERIENCE. FRIENDLY SALES STAFF, GREAT TO DEAL WITH . MY THIRD PURCHASE IN LAST 18 MONTHS. More

by yachymiak
Recommend Dealer
Yes
Oct 25, 2020

BMW of Westlake responded

Thanks for sharing your thoughts about your experience with BMW of Westlake. We appreciate your business and hope to see you again soon!

October 23, 2020

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Super excellent service! Super nice people! Made me feel like I was family! I'm glad & proud to be apart of the BMW family! I would definitely recommend this dealership!! More

by Demetriusj73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Niedzwiecki

Oct 25, 2020

BMW of Westlake responded

Thank you for choosing BMW of Westlake, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 21, 2020

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Excellent service, fair pricing and super nice personnel. 2 hours with a genius was great but I will need more. Very efficient and a great Parts Department More

by RON_PRICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Strecker, Mike Niedzwiecki , Harry Walker

Oct 22, 2020

BMW of Westlake responded

Thank you so much, Ron, for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing BMW of Westlake!

September 24, 2020

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What a smart young man. Knows everything about my bmw. I’m gonna have to come back. Need a little mor tutoring. Thanks for the help Ian! Nancy Baur More

by Nkb36290
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Niedzwiecki, Dan Walker, Ian Filo , If I forgot anyone I’m sorry you were all great and it was a great experience!

Sep 24, 2020

BMW of Westlake responded

Thank you so much for your excellent review, Nancy! We are so glad that Ian and the team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

September 24, 2020

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Employee Rating

The BMW team made the sales process smooth, with strong customer service qualities, addressing my questions and needs and providing a car to my house to test drive. Highly recommend them to others. More

by Sal
Recommend Dealer
Yes

Other Employees Tagged: Adam Moon

Sep 25, 2020

BMW of Westlake responded

Thank you so much for your wonderful review, Sal! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new BMW, and we thank you for choosing BMW of Westlake!

September 02, 2020

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Employee Rating

I recently interacted with BMW and had a most positive experience. I worked with Kelly Cavanaugh in sales, who was most personable and professional. Ian Filo was also great to work with. He was very knowl More

by KKL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ian Filo

Sep 03, 2020

BMW of Westlake responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

August 21, 2020

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Employee Rating

This car is absolutely amazing! I had some initial doubts about the price of the car, but I can say without a doubt it was well worth it! Kelly was super helpful and worked with us to secure the car before a More

by YONGDEVANEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Moon

Aug 23, 2020

BMW of Westlake responded

Thank you so much for choosing BMW of Westlake! Congrats on your new purchase, and let us know if we can be of any more assistance!

July 15, 2020

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Employee Rating

Frosting on the cake Driving a new BMW is a pleasure and the fact that BMW Westlake goes out of its way to make the experience seamless as they inform, educate, and assist More

by donnalev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Moon, Mike Niedzwiecki , Ian- genius

Jul 15, 2020

BMW of Westlake responded

Donna, thank you giving Kelly, Adam, Justin and BMW of Westlake such a fantastic review!

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