Kelly Cavanagh | Page 9

Very clean and a nice location. Everyone was very nice and professional. They also had a great inventory of vehicles Everyone was very nice and professional. They also had a great inventory of vehicles More

by GMYLETT Verified Customer Verified Customer

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Kelly is awesome. Extremely helpful & personable. Never felt rushed or pressured. Would refer customers to her anytime! Extremely helpful & personable. Never felt rushed or pressured. Would refer customers to her anytime! More

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Sales and Finance and the Genius performed as expected. Your dealership is beautiful as is your showroom. Kelly knows the product and is determined to find the right vehicle for her customer. Your dealership is beautiful as is your showroom. Kelly knows the product and is determined to find the right vehicle for her customer. More

by CJVAZAC Verified Customer Verified Customer

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Getting your car serviced at BMW Westlake is as pleasant as purchasing it. The service prompt, thorough, and efficient. as purchasing it. The service prompt, thorough, and efficient. More

by LUCINDAES Verified Customer Verified Customer

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First class in every respect. From the sales department to the service department, they go above and beyond to assure satisfaction! From the sales department to the service department, they go above and beyond to assure satisfaction! More

by GJDEEL Verified Customer Verified Customer

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Excellent service, personalized attention, spotless showroom, great service department, top notch organization, thanks Kelly Cavanaugh! showroom, great service department, top notch organization, thanks Kelly Cavanaugh! More

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Kelly Cavanagh was a pleasure to work with. Very friendly, patient (!), knowledgable and not at all pushy. That was important to me because it took me a while to decide what I wanted. I've h Very friendly, patient (!), knowledgable and not at all pushy. That was important to me because it took me a while to decide what I wanted. I've had a BMW for 7+ years and the service department has been great to work with as well. I'm delighted with the financing rate. Initially I was offered 6.5% but when I came in to sign and pick up the car the rate had been reduced (!) TO 4.99. How can you not love that. More

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I had a great experience. They took really good care of me when I was there. They took really good care of me when I was there. More

by NILUSANE Verified Customer Verified Customer

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Exceptional Service at BMW of Westlake - Kudos to Brittaney and Jason! I recently had the pleasure of visiting BMW of Westlake to address an issue with the installation of the BMW Car Eye Pro Adva Brittaney and Jason! I recently had the pleasure of visiting BMW of Westlake to address an issue with the installation of the BMW Car Eye Pro Advanced 3.0 Dashcam, and I am beyond impressed with the outstanding service I received from Brittaney and Jason. From the moment I walked in, the team at BMW of Westlake made me feel welcomed and valued. Brittaney and Jason, in particular, went above and beyond to diagnose and rectify the issue with my newly installed Dashcam. What truly stood out was their dedication and expertise, especially considering that mine was the first installation of this particular system at the dealership. Brittaney's attention to detail and thorough diagnostic approach instilled confidence in me as a customer. She explained the process clearly and kept me informed every step of the way. It's evident that she is not only knowledgeable but also passionate about her work, ensuring that the job was done right the first time. Jason's technical proficiency was equally impressive. Despite it being the dealership's first installation of the BMW Car Eye Pro Advanced 3.0 Dashcam, he handled the situation with ease and professionalism. His expertise and commitment to delivering high-quality service were evident throughout the entire process. The dealership itself is well-maintained and exudes a welcoming atmosphere. The staff's commitment to customer satisfaction, as demonstrated by Brittaney and Jason, reflects positively on BMW of Westlake as a whole. In conclusion, my experience with BMW of Westlake was nothing short of exceptional, thanks to the outstanding efforts of Brittaney and Jason. They not only resolved the issue with my new Dashcam but also surpassed my expectations with their professionalism, expertise, and commitment to customer satisfaction. I wholeheartedly recommend BMW of Westlake to anyone seeking top-notch service for their BMW vehicles. Well done! More

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Kelly did a wonderful job of putting a good deal together for the car I wanted for the car I wanted More

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